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UI Integrity / Improper Payments Joint Federal/State Task Force

UI Integrity / Improper Payments Joint Federal/State Task Force. State Presentation: MISSISSIPPI. October 14, 2011. Areas of National Focus:. Benefit Year Earnings (BYE): Root Causes Identified: Agency Causes Failure to follow-up with employers for earnings information

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UI Integrity / Improper Payments Joint Federal/State Task Force

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  1. UI Integrity / Improper PaymentsJoint Federal/State Task Force State Presentation: MISSISSIPPI October 14, 2011

  2. Areas of National Focus: • Benefit Year Earnings (BYE): Root Causes Identified: • Agency Causes • Failure to follow-up with employers for earnings information • Lack of aggressive employer communications • Claimant Causes • Reports earnings in week paid vs. week earned • Fails to understand the process • Fraud • Employer Causes • Hires not reported to SDNH or NDNH • Slow or no response to request for earnings information

  3. Areas of National Focus: • Benefit Year Earnings (BYE): Planned action(s) to address lack of employer response and claimant’s failure to report earnings: • NDNH Crossmatch claimant self-service lock • Develop correspondence to claimant for NDNH hit • Employer Outreach – for response to agency • Update BRI, Website • Employer online response to wage information • Employer online notice of separations and refusals Principal milestones: December 2011. 3

  4. Areas of National Focus: • Separations (SEPs): Root Causes Identified: • Agency Causes • Insufficient separation investigation/adjudication • Workload/Backlog • Inadequate staff training/feedback • Claimant Causes • Failure to provide requested information • Incorrect initial reason for separation • Incomplete employment history/undeclared separations • Employer Causes • Failure to provide timely/complete information • Inadequate record keeping by employer • Failure to participate in Appeals hearings 4

  5. Areas of National Focus: • Separations: • Planned action(s) to address: • SIDES (December 2011) • SEW (SIDES Employer Website) (March 2012) • Staff training • Operations Analysis (continuous mini-BTQ’s) (October 2011) • Enhanced BAM/BTQ feedback (October 2011) 5

  6. State-Specific Issues • Issue 1:Benefit Year Earnings • State Specific Root Cause(s) identified in the National Focus • Additional Planned action(s) to address issue: • Crossmatch with MS Workers Compensation Commission • Enhance UI system to interface with IBIQ/SID during claims intake to prevent duplicate claims • Enhanced self-service locks to force claimant contact with agency • Infrastructure enhancements to the IVR and UI systems • Principle milestones • Worker’s Compensation Crossmatch – in effect • Interface and enhancements – September 2012

  7. State-Specific Issues • Issue 2: Separations and Eligibility • State Specific Root Cause(s) identified in the National Focus • Additional planned actions to address the issue: • Improve timeliness of separation issues (September 2012) • Earlier detection of eligibility issues to prevent/reduce overpayments (July 2012) • Planned action(s) to address issue • Enhance the UI and IVR systems to develop an effective case management system • Additional staff training for more comprehensive eligibility reviews and focus on work search requirements and results

  8. Everybody Owns Integrity • Strategies to Support Owning UI Integrity: • Encourage every staff member to… • Engage and participate in the UI Integrity functions in their area of responsibility and response to customers • To actively protect the validity of the overall UI process • Develop processes to… • Encourage staff to freely communicate ideas/solutions • Incorporate “UI Integrity” in the training process • Continuation of the UI Integrity Task Force team • Maintain management oversight by… • Increased notification/sharing of BAM/BTQ findings • Recognizing training needs • Monitor, provide guidance, make recommendations to ensure goals are met.

  9. Communications • Communications Strategies: Create a multi-layered messaging campaign to advise customers of the UI and ES program requirements: • Update Website • Outreach/mailers • Modify IVR system • Employer Handbook • Staff meetings • News releases • Public Service announcements • Provide information and respond to inquiries from state leaders

  10. Summary and Q&A “Integrity: Own It!” • State Contact for follow-up: Cindy Weir: cweir@mdes.ms.gov Phone: 601-321-6150

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