UI Integrity / Improper Payments Joint Federal/State Task Force

1. UI Integrity / Improper PaymentsJoint Federal/State Task Force State Presentation: New Mexico October 14, 2011

2. Areas of National Focus: • Benefit Year Earnings (BYE): Root Causes Identified: • Agency Causes • Late posting of wages to Tax System • Wrong Last Employer • Claimant Causes • Failure to report wages • Failure to report an employer • Employer Causes • Late/Incorrect wage reports • Late or no responses to wage requests

3. Areas of National Focus: • Benefit Year Earnings (BYE): Planned action(s) to address: • Use of NDNH • Publicity Campaign for Claimants and Employers • Other Cross Matches Principal milestones: • BPC Use of NDNH – December 2011 • Publicity Campaign for General Public Dec 2011 • Internal communication campaign for NMDWS 3

4. Areas of National Focus: • Separations (SEPs): Root Causes Identified: • Agency Causes • Wrong Last Employer • Failure to pursue information provided • Claimant Causes • Quit vs Laid Off • Not Identifying Correct last employer • Failure to respond to requests for information • Employer Causes • Failure to respond timely to requests for information • Incorrect wage reports 4

5. Areas of National Focus: • Separations: • Planned action(s) to address: • Publicity campaign directed at Employers & Claimants • Training/Retraining of CSRs and Adjudicators • SIDES • Principal milestones: • Employers receive notifications either by mail or email March 2012 • Publicity Blitz for general public Jan 2012 • Staff training completed Dec 2011 5

6. Areas of National Focus: • Work Search Issues: Root Causes Identified: • Agency Causes • Confusing directions provided to claimant • No system follow-up to verify work searches • State Warning rule • Claimant Causes • Not understanding work search requirements • Failure to complete adequate work searches • Failure to keep records of work searches 6

7. Areas of National Focus: • Work Search Issues : • Planned action(s) to address: • Change to NMAC on work search warning • Increase number of claimants queried for work searches • Publicity campaign • Principal milestones: • Change to NMAC Mar 2012 • Pilot Program for verifying work searches Oct 2011 • Full implementation of work search verification Jan 2012 7

8. State-Specific Issues • No state specific issues Identified at this time

9. Everybody Owns Integrity • Strategies to Support Owning UI Integrity: • Encourage every staff member …etc. • Training on Overpayments • Email, Posters, Meeting agendas • Use of Intranet to show successes • Develop processes ….etc. • Tech Integrity Group • Implement new Claims & Tax Systems • Encourage Continuous Improvement • Maintain management oversight…etc. • Bi-Weekly QC reports to Managers • Management updates in quarterly NMDWS newsletter • Monthly meetings of UI Integrity Tech Team

10. Communications • Communications Strategies: • To claimants • Flyer in claimant notifications • E-mail blasts • Phone and internet messages • NMDWS Web Page • To employers • Flyer in Quarterly notifications • NMDWS Web Page • Email blasts

11. Communications • Communications Strategies, Continued: • To state UI staff • Intranet • Section Meetings • Monthly Newsletter • To the public • Weekly articles in Sunday newspaper • Public service messages (radio and TV) • NMDWS Web Page • To state leaders (Governor, state legislature, etc.) • Governor’s Cabinet Meetings • Testimony at State Legislative Committees • NMDWS Web Page

12. Oh, and…You Gotta See This! • Killer App: • NO killer app at this time

13. Summary and Q&A “Integrity: Own It!” • Questions? • State Contact for follow-up: charles.mather@state.nm.us Phone: 505-841-8499