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UI Integrity / Improper Payments Joint Federal/State Task Force

UI Integrity / Improper Payments Joint Federal/State Task Force. State Presentation: Nebraska. October 14, 2011. Areas of National Focus:. Benefit Year Earnings (BYE): Root Causes Identified: Agency Causes Frontline workers lack understanding of the scope of problem

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UI Integrity / Improper Payments Joint Federal/State Task Force

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  1. UI Integrity / Improper PaymentsJoint Federal/State Task Force State Presentation: Nebraska October 14, 2011

  2. Areas of National Focus: • Benefit Year Earnings (BYE): Root Causes Identified: • Agency Causes • Frontline workers lack understanding of the scope of problem • System lacking additional avenues for reporting Fraud • Declining staff-time to address NDNH audits • Claimant Causes • Lack a complete understanding of process • Indifference to consequences • Employer Causes • Lacking knowledge of employer role • Report claimant earnings after the fact

  3. Areas of National Focus: • Benefit Year Earnings (BYE): Planned action(s) to address: • Prioritization of NDNH • Claimant Messaging Campaign • Employer Messaging Campaign Principal milestones: • Develop Messaging Campaigns: Fall, 2011 • Increase Awareness Training: Fall, 2011 • Implement “Fraud Link” on website: Fall, 2012 3

  4. Areas of National Focus: • Separations (SEPs): Root Causes Identified: • Agency Causes • Lack of attention to detail in separation adjudication • No unified Agency message regarding Integrity • Claimant Causes • Failing to report during adjudication process • Provide inaccurate separation information • Ex: Claimant states “lack of work” when actually discharged • Employer Causes • Third Party Administrators failing to provide info. • Lacking understanding of role in separation adj. • Failure to provide disqualifying evidence 4

  5. Areas of National Focus: • Separations: • Planned action(s) to address: • Messaging campaign outlining employer responsibilities • Increased Agency Adjudication and BTQ training • Priority Appeal Scheduling • Principal milestones: • Messaging campaign: Spring, 2012 • BTQ/Adjudication Training: Fall, 2011 (Ongoing) • Appeal Scheduling: Immediate implementation 5

  6. Areas of National Focus: • Registration Issues: Root Causes Identified: • Agency Causes • Lack of communication between UI and ES • Inconsistent information dissemination to claimants • Lack of Agency-wide understanding of Registration as a Concept • Claimant Causes • Lack understanding of complete process • Lack sense of the importance of registration • e.g., connection between registration, work search, and re-employment. 6

  7. Areas of National Focus: • Registration Issues : • Planned action(s) to address: • Enhancements to ES Registration Web-based Application • Coordinated Registration Instructional Campaign • ES/UI Collaboration: Registration as a Concept • Principal milestones: • Enhancements implemented: July, 2012 • Instructional Campaign: Spring, 2012 • Continue ES/UI communication efforts 7

  8. Everybody Owns Integrity • Strategies to Support Owning UI Integrity: • Encourage every staff member to promote Integrity. • Develop Unified Agency Message on Integrity • Provide Integrity training oriented to specific job functions • Focus on prevention • Develop processes to ensure Integrity. • Section-specific training sessions • Increased use of technology • Public Information/messaging campaigns • Maintain management oversight • Continue Cross-functional Task Force • Increased communication Agency-wide • Commissioner’s Office has direct involvment.

  9. Communications • Communications Strategies: • To claimants • Emphasis on responsibilities and consequences • Increase BPC messaging • IVR/WEB statements • To employers • Messaging Campaigns • Employer responsibilities to provide accurate and timely information in claims process • Employer use of NDOL web-based programs • Employer role in preventing/stopping improper payments • Increase opportunities to report fraud • Technology-based: UI Portal (in development)

  10. Communications • Communications Strategies, Continued: • To state UI staff • Unified Integrity Message • Program Training Modules • Cross-sectional Collaboration • To the public • Unified Integrity Message • Communication of Strategies and Everyone Owns Integrity • Handled by the Commissioner’s Office • To state leaders (Governor, state legislature, etc.) • Unified Integrity Message • Communication of measurable results • Handled by the Commissioner’s Office

  11. Summary and Q&A “Integrity: Own It!” • Questions? • State Contact for follow-up: Evan E. Littrell: evan.littrell@nebraska.gov Phone: 402/471-2918

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