UI Integrity / Improper Payments Joint Federal/State Task Force

1. UI Integrity / Improper PaymentsJoint Federal/State Task Force Ron.Smith@oesc.state.ok.us State Presentation: OKLAHOMA October 21, 2011

2. Areas of National Focus: • Benefit Year Earnings (BYE): Root Causes Identified: • Agency Causes • Incomplete explanation of issues • Data entry errors. • Law changes. • Claimant Causes • Failure to report wages. • Report incorrect wages.. • Employer Causes • Not reporting New Hire • ETC.

3. Areas of National Focus: • Benefit Year Earnings (BYE): Planned action(s) to address: • More knowledgeable staff. • Provide more user friendly computer screens. • Educate legislators Principal milestones: • October 20, 2011 • January 31,2012 • April 30, 2012 3

4. Areas of National Focus: • Separations (SEPs): Root Causes Identified: • Agency Causes • Enter the incorrect last employer • Add issues to the wrong claim. • Inexperienced staff. • Failure to keep abreast of law/policy changes. • Claimant Causes • Provide the incorrect last employer. • Provide incorrect reasons for separation. • Failure to update mailing address. • Employer Causes • Failure to update mailing address. • Conflicting reasons for separation from 3rd parties • And employers. 4

5. Areas of National Focus: • Separations: • Planned action(s) to address: • Provide training to UI staff. • Conduct employer seminars. • Employer address verification system to identify incorrect last employers (New ONIC II) • Principal milestones: • Current • Current • January 2012 5

6. Areas of National Focus: • Work Search Issues: Root Causes Identified: • Agency Causes • Failure to clarify what a work search is. • Failure to define work search requirments. • Better understanding of policies. • Claimant Causes • Unsure of what is required. • Perform searches outside of one’s education • And experience. • Unwillingness to comply with work search requirments. • ETC 6

7. Areas of National Focus: • Work Search Issues : • Planned action(s) to address: • Post informational videos that explain work search • requirement. • Claimant messaging system that notify claimants of work • search requirement. • Review policy regarding number of work searches • Principal milestones: • March 2012 • June 2012 • March 2012 • ETC. 7

8. State-Specific Issues • Issue 1: xxxxx • Root cause(s) identified: • Same as National focus • Planned action(s) to address issue • AAA • BBB • CCC • Principle milestones • DDD • EEE • ETC.

9. State-Specific Issues • Issue 2: xxxxx • Root cause(s) identified: • XXX • YYY • ZZZ • Planned action(s) to address issue • AAA • BBB • CCC • Principle milestones • DDD • EEE • ETC.

10. Everybody Owns Integrity • Strategies to Support Owning UI Integrity: • Encourage every staff member …etc. • To take the extra minute to verify information. Do it right the • first time. • To attend training • To submit suggestions regarding policies and law changes • Develop processes ….etc. • Improve communication to UI staff • Improve training tools • Maintain management oversight…etc. • Upper level management is responsible for • Milestones. • ETC.

11. Communications • Communications Strategies: • To claimants • Utilize claimant messaging system to provide better • communication to claimants. • Post informational videos to better educate claimants. • Train UI staff to improve communication to claimants. • To employers • Conduct employer seminars to better educate • UI Tax staff to assist in educating Employers • ETC.

12. Communications • Communications Strategies, Continued: • To state UI staff • Utilize email to keep all staff informed. • Conduct weekly meetings. • Policy and Procdures. • To the public • Release statements/publish newspaper articles. • Post messages at Workforce Centers. • To state leaders (Governor, state legislature, etc.) • Establish a legislative committee. • Submit annual reports to state leaders. • ETC.

13. Oh, and…You Gotta See This! • Killer App: • Description of Issue: • XXX xxxxx xxxx xxxxx xxx x xxxxx xxxx etc. • Description of Solution: • XXX xxxxx xxxx xxxxx xxx x xxxxx xxxx etc. • Xxxxx xxxx xxxxx xxx x xxxxx xxxx etc. • Xxxxx xxxx xxxxx xxx x xxxxx xxxx etc. • Anticipated results: • Timeliness, accuracy, etc. improved by XX • Improper payment reduction: xx% • Cost / Benefit explanation: • Xxx xxxx xxxx. Xxxxx etc. • Increased notification of BAM findings • Increased supervisory monitoring of pending due dates • Increased supervisory claim processing reviews

14. Summary and Q&A “Integrity: Own It!” • Questions? • State Contact for follow-up: Jane Doe: doe.jane@state.xx.gov Phone: 123/456-7890