Practical Uses In Our Business Brian Dangerfield Linda Bennett

1. Practical Uses In Our Business Brian Dangerfield Linda Bennett

2. Presentation Overview What is uTrac What Customers are Saying about uTrac Top Practical Uses of uTrac Improving Data Quality and Performance Q&A

3. uTrac In Supply Chain Management uOrder uOrder uDemand uWarehouse uWarehouse uClear uClear Compliance Compliance Customer Demand / Demand Forecasting P.O. Order Mgt. Master Production Schedule DRP MRP Raw Materials Inventory (Postponement) Manufacturing Fin. Goods Inventory (Postponement) Movement Movement SUPPLIERS CUSTOMERS Returns Payables Billing

4. Where uTrac Fits in eMpower Supplier ERP System Manufacturer ERP System Customer ERP System Systems Integration Planning and Optimization Analysis Compliance/ Customs Brokerage Order Management Movement of Freight Postponement Warehousing

5. How Does uTrac Work? uOrder uOrder uDemand uWarehouse uWarehouse uClear uClear Compliance Compliance Customer Demand / Demand Forecasting P.O. Order Mgt. Master Production Schedule uConnect DRP Universal Systems Interface MRP Raw Materials Inventory (Postponement) Manufacturing Fin. Goods Inventory (Postponement) Movement Movement SUPPLIERS CUSTOMERS Returns Payables Billing uBase

6. How Does uTrac Work? uOrder uDemand uOrder uWarehouse uWarehouse uClear uClear Compliance Compliance Customer Demand / Demand Forecasting P.O. Order Mgt. Master Production Schedule uConnect DRP Universal Systems Interface MRP Raw Materials Inventory (Postponement) Manufacturing Fin. Goods Inventory (Postponement) Movement Movement SUPPLIERS CUSTOMERS Returns Payables Billing uBase

7. How Does uTrac Work? uOrder uDemand uOrder uWarehouse uWarehouse uClear uClear Compliance Compliance Customer Demand / Demand Forecasting P.O. Order Mgt. Master Production Schedule uConnect DRP Universal Systems Interface MRP Raw Materials Inventory (Postponement) Manufacturing Fin. Goods Inventory (Postponement) Movement Movement SUPPLIERS CUSTOMERS Returns Payables Billing uBase

8. How Does uTrac Work? uOrder uDemand uOrder uWarehouse uWarehouse uClear uClear Compliance Compliance Customer Demand / Demand Forecasting P.O. Order Mgt. Master Production Schedule uConnect DRP Universal Systems Interface MRP Raw Materials Inventory (Postponement) Manufacturing Fin. Goods Inventory (Postponement) Movement Movement SUPPLIERS CUSTOMERS Returns Payables Billing uBase

9. uTrac Killer Kit January 2001

10. uTrac Killer Kit UTi is quickly becoming a leading-edge supply chain execution company with it’s eMpower suite of integration tools that have been built upon the flagship tracking and tracing application uTrac… - Bear, Stearns & Co. 11-28-2000 January 2001

11. Who Is Using uTrac? Sara Lee Estee Lauder P Q Networks Dow Corning Chemimpo Ashanti Merck Delta Motor Reckitt Benckiser Siemens TruWorths Helly Hansen Daimler Chrysler Cato Major Customer Users During July 2001 : 348 Customer users : 31,246 hits (including uOrder)

12. What Customers are Saying About uTrac “...uTrac gives our planners and Brand Directors visibility down to the SKU and order…” “This is a tremendous report to to quickly see our performance…great work on getting the transit time down from 62 days to 47.” - N. Lupton : Dow Corning - J.Hirsch : Estee Lauder

13. uTrac Lane Segment Report

14. What Customers are Saying About uTrac “We find it very useful to track our shipments by our own reference numbers.” - Dimension Data “We love the fact that we can access our information 24 hours a day, 7 days a week, from anywhere in the world with internet to quickly resolve problems.” - John Deere

15. Primary HB Status Codes The only 2 acceptable final POD statuses! BO Booking received RV Control of Freight Received DA Pre-alert sent DP Pre-alert sent SA Confirmation of Sailing/Departure d AR Flight/Vessel arrived at airport/port DB Control to 3rd Party Broker DC Delivered to Consignee

16. Waybill Tracking Click “Member Log In” Enter User ID and Password. Click “Login” Enter User ID and Password Click “Tracking” Click the “Waybill” tab Follow this path of selections and entries to get to the Waybill tracking page. Then follow steps 1 - 5 below. 1 Enter information in one or more fields to refine your search. Enter the shipper and/or consignee name. Enter more than one name by separating them with a comma. Enter the first few letters of a name to query all names that contain those letters in the beginning of the name. You may choose one or more names from a list by clicking the drop-down button. More than one origin or destination may by entered by using a space between each entry. 2 1 Enter a date range unless a HBL or MAWB number was entered in step 1 above. 3 Refine your search by entering either a customer reference, and/or the HB status, and/or the mode. 2 4 3 Sort by clicking on the pull down button and choosing up to 4 criteria by which you would like to sort the results. 4 5 5 Click “Search Local”.

17. Track by Reference Number Click “Member Log In” Enter User ID and Password. Click “Login” Enter User ID and Password Click “Tracking” Click the “Waybill” tab Follow this path of selections and entries to get to the Reference No. tracking page. Then follow steps 1 - 5 below. 1 Enter the reference number or numbers (separated by a comma). Identify the type reference entered, and choose if search should be for an exact match or numbers that start with the number entered. 2 Enter the Shipper’s and/or Consignee’s name. Enter the first few letters of the name to query all names that contain those letters in the beginning of the name. More than one shipper and/or consignee may be chosen by clicking the drop-down menu. 1 2 3 3 Refine your search by entering information into one or more fields. If entering a date range choose the type date entered. Enter one or more branches separated by a comma. 4 4 Sort by clicking on the pull down button and choosing up to 4 criteria by which you would like to sort the results. 5 5 Click “Submit”.

18. Ocean Container Tracking Click “Member Log In” Enter User ID and Password. Click “Login” Enter User ID and Password Click “Tracking” Click the “Waybill” tab Follow this path of selections and entries to get to the Vessel tracking page. Then follow steps 1 - 5 below. 1 Enter a container number. 1 2 Enter a date range that container was loaded. 2 3 3 Click “Search Local”.

19. Vessel Tracking Click “Member Log In” Enter User ID and Password. Click “Login” Enter User ID and Password Click “Tracking” Click the “Waybill” tab Follow this path of selections and entries to get to the Vessel tracking page. Then follow steps 1 - 5 below. 1 Enter information in at least one field. Refine your search by entering information in any additional field. 2 Enter a date range and chose the type date that is represented by the dates entered. 1 3 Refine your search by entering a voyage number if known. 2 3 4 4 Sort by clicking on the pull down button and choosing up to 4 criteria by which you would like to sort the results. 5 5 Click “Search Local”.

20. Choose Reports Click “Member Log In” Enter User ID and Password. Click “Login” Enter User ID and Password Click “Tracking” Click the “Waybill” tab Follow this path of selections and entries to get to the Choose Reports page. Then follow steps 1 - 5 below. 1 Choose any reports by clicking on the report name. 4 1 2 Enter the selection criteria for the report that you chose. If a “File Name” is entered the report generated can be viewed or downloaded to an Excel spreadsheet. 3 Click “Run Report”. Doing so will place your request in a queue and may take a few moments to be processed. 2 4 To view the report click on the “Output Reports” tab. (See page 2) 3 Page 1

21. Top 10 Practical Uses of uTrac 10. Use Killer Kits to aid in Sales 9. Identify Direct Shipments Check Activity with Spreads • Monitor Shipments Awaiting Uplift 7. Update Customer Specific Information per the SOP 6. Use Detailed Remarks • Trigger Customer POD Alerts 4. Use the Reports (operations, sales, and customer reports) • Use uTrac Lane Segment Report to Reduce Variability 2. Trigger Red Alerts 1. Track and Trace Shipments in Real-time

22. How Can You Improve uTrac Quality? • Our CHALLENGE is to achieve 98% • Your Responsibility is to Drive Quality Through: • MANAGEMENT • MEASUREMENT • IMPROVEMENT • Your LEADERSHIP and ACTIONS will make the difference! 98%

23. How to Improve Input Quality & Performance Daily discipline in operations will lead to perfect Predictable Performance: • Update your status codes in a timely manner • Follow SOP for naming convention and customer ref • Trigger red alerts • Run performance measurement reports • Use the auto-generated proactive exception reports (THESE ARE THE BEST TOOLS YOU HAVE)

24. Regional Breakdown of August AWB’s Total August AWB’s 31095

25. Air uTrac Percentage of Consol AWB’s POD’d

26. Air uTrac Percentage of Consol AWB’s POD’d in 1 Day

27. Ocean uTrac Percentage of Consol HBL’s POD’d

28. Ocean uTrac Percentage of Consol HBL’s POD’d in 1 Day

29. Who can achieve 100% Performance ? August PP POD Results : POD Super 8 x 4 Air % 24hr Sea % 24 hr DLC BWI MEX PUS DFW BCN SEL MEM MEX ORF ISB SAV CEB YMQ CMB ADL ANK BJS MKC SHA 10+ HAWB’s 5+ HBL’s

30. What are the Super 8 Measurements ? Super 8 • Auto-Generated Proactive Exception Reports. • Best Tools to Achieve 98% or greater uTrac Performance

31. What are the Super 8 Measurements ? Air Imports: Item 1. No. import MAWB’s at AR status as % total no. import MAWB’s Item 2. No. import MAWB’s updated to AR same day as ATA as % total import MAWB’s updated to AR Daily Management Solution: Outstanding Air Arrivals exception report

32. Outstanding Air Arrivals

33. What are the Super 8 Measurements ? Air Imports: Item 3. No. consol HAWB’s at POD status as % total no. consol HAWB’s Item 4. No. consol HAWB’s updated to POD within 24 hrs as % total consol. HAWB’s at POD status Daily Management Solution: Outstanding Air POD’s exception report

34. Outstanding Air PODs

35. What are the Super 8 Measurements ? Air Exports: Item 5. No. MAWB’s updated to DA within 2 hrs as % total no. MAWB’s Daily Management Solution: Outstanding Air HAWB’s not allocated to Loads exception report Outstanding Air Departures exception report

36. Air HBs not Allocated to Loads

37. Outstanding Air Departures

38. What are the Super 8 Measurements ? Ocean Imports: Item 6. No. consol. HBL’s updated to POD as a % total no. consol HBL’s Item 7. No. consol. HBL’s updated to POD within 24 hrs as a % total consol. HBL’s at POD status Daily Management Solution: Outstanding Ocean Arrivals (AR for Ocean is mandatory) exception report Outstanding Ocean POD’s exception report

39. Outstanding Ocean Arrivals

40. Outstanding Ocean PODs

41. What are the Super 8 Measurements ? Ocean Exports: Item 8. No. of loads updated to SA within 5 days of STD as % total no. loads at SA status Daily Management Solution: Outstanding Ocean HBL’s not allocated to Loads exception report Outstanding Ocean Departures exception report

42. Ocean HBs not Allocated to Loads

43. Outstanding Ocean Departures

44. Wake Up ! “ Wake Up ” … “Or we will not have a differentiator like uTrac in the near future if we do not actively support the common goal of data quality” - Niel Theron

45. Major Points to Take-Away • The accuracy and timeliness of data is very critical • The best customer-oriented practical uses of uTrac include: • Track and Trace Shipments in Real-time • Trigger Red Alerts • Use Lane Segment Report to Reduce Variability 3. Best tools to achieve 98% performance are the auto-generated proactive exception reports

46. DigiVote Q&A • What are the top three customer uses of uTrac? • (Real time shipment tracking and tracing,trigger Red Alerts, Use Lane Segment Reports) • 2. What is the best tool for managing uTrac data input quality? • (Super 8 Reports) • What is the % target for uTrac performance? • (98%) • What are your main role in improving data quality? (Measurement, Management and Improvement) • What are the only two final POD statuses?(DC and DB)