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Performance Conversations

Performance Conversations. Damian Fearon (BUE). Historically. 2009/10 – Identified weaknesses Academic support – context, 1500 students 5 year plan Equip staff – capability – staff development, close relationship with AEU. Browne Report 2010 – student became ‘centre’ of process

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Performance Conversations

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  1. Performance Conversations Damian Fearon (BUE)

  2. Historically • 2009/10 – Identified weaknesses • Academic support – context, 1500 students • 5 year plan • Equip staff – capability – staff development, close relationship with AEU

  3. Browne Report 2010 – student became ‘centre’ of process • Customer versus partner? • Improvement process – action research • Student attitude 2011/12 expectation • One sided perspective • Staff concerns – anxiety – new regime

  4. Co-creation and Expectations Management • Started working on expectations management process - clarity • Research – co-creation of value – capabilities, responsibility, accountability and organisational socialisation • Performance conversations – meaningful conversations that change behaviour

  5. Welcome Pack – • Us – vibrant, positive, academic, passionate – tone • Fees - investment

  6. Introduction to You – motivation, goals • Framework – • Academic – keys skills – essay writing, information literacy • Professional – professional bodies, skills • Community – belonging • Excellence through – engagement, expectations and evidence

  7. Transition Project (Sarah Nixon) – • socialisation – co-producers – set behavioural norms • Actively engage students to set expectations

  8. Performance Conversation (personal tutor) • facilitate dialogue around performance with student • Academic – attendance, engagement, needs • Professional – work placement, professional body • Community – settling, programme • Record required actions – both parties!

  9. Observations & Results • Unintended consequences! • L4 (pilot study) – 40 – 50% adoption rate with students • L5 and L6 – much better, L6 - 80 – 100% • Value! • Resource intensive – time • Adoption across all programmes • Mixed – adapted across programmes - dilution

  10. Graphs of results

  11. Qualitative Remarks 2013

  12. Key themes: • Helpfulness • Approachability • Availability • Communication

  13. Empowerment, clarity and control – staff – critical – balance! • Capability – student - clarity

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