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Tulane SPHTM New Student IT Guide

Explore tech support, wireless access, and security services offered by Tulane SPHTM Information Technology for new students. Learn about computer labs, software, and other tools available for your academic journey.

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Tulane SPHTM New Student IT Guide

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  1. Tulane SPHTMInformation Technology (SPHTM-IT)FALL 2019http://sph.tulane.edu/grit • Oscar Davila – Director for IT– odavila@tulane.edu • Jason Chamberlain- jchambe2@tulane.edu • John Gerone – gerone@tulane.edu • Mir Islam – mislam1@tulane.edu • Rob McDougald – rmcdouga@tulane.edu • Ken Tyrolf – ktyrolf@tulane.edu New Student Orientation

  2. Agenda Download our presentation at: sph.tulane.edu/grit • Information Technology Guide for New Students • Tech Support Options • SPHTM Computer Labs • Wireless Access • WaveMail • Office 365 • Software from e-academy • Security • Other sites • Q & A New Student Orientation

  3. Information Technology Guide for New Students A guide for students of what Tulane Technology has to offer. This includes tech support, wireless Access and restrictions, password reset, canvas, etc. Visit https://it.tulane.edu/resources-students New Student Orientation

  4. Tech Support TS Service Desk: https://it.tulane.edu/service-desk • Online: enter a support ticket at http://support.tulane.edu or write help@tulane.edu or search the Knowledge Base at https://tulane.service-now.com/kb • Chat:http://support.tulane.edu • Call us: From the Downtown Campus call Monday through Friday 7AM - 7PM at 504-988-8888 or extension 8-8888. • From the Uptown Campus call Monday through Friday 7AM - 7PM at 504-862-8888 or extension 2-8888. Technology Connection: Established partnerships with Apple, Dell, and Microsoft Surface - https://techconnect.tulane.edu/ • Hours: 9am – 5:30 pm M-F and 11 – 3 pm Saturday • Phone: 504-862-8059 Tollfree: 877-623-0023 • Email: tcorders@tulane.edu • Address: 104 Lavin-Bernick Center New Student Orientation

  5. Tech Support • The Technology Service Center • Howard Tilton Memorial Library Technology Support Desk. 9 am to 5 pm, Monday through Friday, laptop support. • Learning Commons on the first floor of the Howard-Tilton Library: password, laptop, wireless access and software support • SPHTM-IT • Email: sphhelp@tulane.edu • Phone: 504-988-2685 • Walk-In: Tidewater Bldg. Suite 1800 (18th Floor) • Hours: 8:30am – 5 pm M-F New Student Orientation

  6. SPHTM Computer Labs Tidewater Building • Rooms 1214, 1216, 1218, 1220 • Monday 8 am to 6 pm • Tuesday-Thursday 8 am to 8 pm • Friday 8 am to 6 pm • Saturday, Sunday 10 am to 4 pm • Matas Library • https://matas.tulane.edu/services/computers-networking New Student Orientation

  7. SPHTM Computer Labs Lab computers provide • Internet Access • Microsoft Applications: Word, Excel, Access, PowerPoint • Statistical Packages: SAS, SPSS, STATA • ARCGIS, EndNote • Other socio-economic/demographic software • Printing: Printers are located in 1214, 1220, 1819 • Wireless printing – pharos.tulane.edu New Student Orientation

  8. Wireless Access • Visit  https://it.tulane.edu/wireless-services, or • Call the Technical Support and Network Operations Center (TSNOC) at (504) 862-8888, or • Visit the service desk at the Technology Connection in the Lavin-Bernick Center, or • Come see us (SPHTM-IT) on the 18th floor suite 1800 New Student Orientation

  9. Tulane WaveMail • Tulane WaveMail accounts feature a 25GB mailbox and enhanced calendar and contact sharing. • Visit the Tulane Email site at https://it.tulane.edu/email for further information. New Student Orientation

  10. Office 365 • Available for Windows and Mac • Includes Microsoft Word, Excel, PowerPoint, Outlook and OneNote • 1 TB of OneDrive Storage • For more information and how to install visit https://it.tulane.edu/microsoft-office-365 New Student Orientation

  11. Software Available from e-academy unless otherwise noted http://tulane.onthehub.com • Free anti-virus software • MATLAB • https://it.tulane.edu/matlab • SAS • SPSS • STATA • Reference Manager • Endnote (Free) • http://libguides.tulane.edu/endnote • Zoom (Free) • https://it.tulane.edu/zoom-video-conferencing New Student Orientation

  12. Poster Printing Available from SPHTM-IT department https://sph.tulane.edu/grit/services/it-services • Fabric Posters $10/sqft • Glossy Posters $5/sqft • Please submit 1 day prior to deadline • PDF or PowerPoint files only • Maximum width 42” New Student Orientation

  13. Security • Information Security Office -https://it.tulane.edu/information-security • Phishing - https://it.tulane.edu/phishing • Forward suspicious e-mails to security@tulane.edu • Password change - https://password.tulane.edu • Antivirus /Malware software (Download free anti-virus software ( Trendmicro) https://tulane.onthehub.com New Student Orientation

  14. Other sites • Canvas: http://tulane.instructure.com/ • Gibson: https://gibson.tulane.edu/ • Rudolph Matas Library:https://matas.tulane.edu • SPHTM Website: https://sph.tulane.edu • SPHTM-IT: https://sph.tulane.edu/grit New Student Orientation

  15. Questions?Download our presentation at: sph.tulane.edu/grit New Student Orientation

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