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Learn how to build power and influence in organizational communication by promoting expertise, maintaining credibility, building respect, exercising resource control, asserting authority, and sharing information effectively.
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building power based upon expertise: • promote image of expertise
act confidently and decisively in a crisis General Patton
building power based upon respect • learn interpersonal skills • work on building a positive history of interaction • it’s harder to say “no” to someone you like.
resource control - punishment • inform subordinates about rules and penalties • administer consistently and promptly • provide warning
get the facts first • stay calm, avoid appearing hostile • maintain creditability • use appropriate punishments • administer in private
resource control - reward • compliance can be verified • request is feasible • reward is attainable • incentive is attractive
leader is a creditable source of the reward • request is ethical
power based upon authority • make polite requests • make confident requests • make clear requests • make legitimate requests
explain reasons for requests • follow channels • exercise authority regularly • insist upon compliance • be responsive to subordinate concerns
power based upon information • don’t withhold information • don’t manipulate information • share information accurately • share information clearly • make certain information is received