1 / 67

urriculum enter Student Assistant Training Manual Part one By Hope Marie Cook, Curriculum Center Librarian 2011

urriculum enter Student Assistant Training Manual Part one By Hope Marie Cook, Curriculum Center Librarian 2011. Student Assistant Training and Reference Manual. INDEX I. Introduction and Welcome II. The Mission of the Curriculum Center and How the Center is Organized

belva
Download Presentation

urriculum enter Student Assistant Training Manual Part one By Hope Marie Cook, Curriculum Center Librarian 2011

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. urriculumenterStudent Assistant Training ManualPart oneBy Hope Marie Cook, Curriculum Center Librarian2011

  2. Student Assistant Training and Reference Manual INDEX I. Introduction and Welcome II. The Mission of the Curriculum Center and How the Center is Organized III. Expectations of Public Service IV. Work Schedules and Guidelines V. Training • Shelf Reading 101 • How to Read a CONSULS Record • Scanning Machines • Library Equipment 101 • Questions (who answers what) Hope Marie Cook

  3. Student Assistant Training and Reference Manual INDEX VI. Developing Good Work Habits VII. Recognition and Wage Increases VIII. Reasons for Possible Dismissal Hope Marie Cook

  4. I. Introduction and Welcome • Congratulations on your employment at ECSU, J. Eugene Smith Library. The Curriculum Center Service Desk is one of four service points in the library. • The staff in the Curriculum Center consists of one full-time librarian, one full-time library technician, one part-time library technician, a University Lecturer and ten student assistants. • As you can see we depend heavily on student assistants to help in the day-to-day operations of the Center. Your role as a student assistant is an important one and we value your contributions. • While this manual serves as a guide for students , this document is just one of the tools used to train our student workers. Hands on training and practice is a must , therefore, this guide should serve to complement Hope Marie Cook

  5. I. Introduction and Welcome • The J. Eugene Smith Library has several points of service. A Service Point is where a patron can go and request assistance. Assistance may consist of helping a patron operate a copier, find material, or locate another area in the library. Of course you can think of other ways of assisting patrons as we have all needed assistance with using the library at different times in our lives. Service Points of the Library • The Main Reference Desk on the 2nd Floor • The Circulation Desk on the 2nd Floor • The Curriculum Center Desk on the 1st Floor • Archives & Special Collections, Service Desk on the 4th Floor Hope Marie Cook

  6. I. Introduction and Welcome • The Curriculum Center Service Desk, located on the first floor of the library, services students, faculty, and the university community. We have a wide array of materials that are used by students preparing to teach. • We also have bound journals and a microfiche collection. The area services everyone interested in using any of the materials or equipment found on the 1st floor. Hope Marie Cook

  7. II. The Mission of the Curriculum Center and How the Center is Organized The mission of the Curriculum Center is to provide excellent quality service and materials to our patrons. The main function of the Curriculum Center is to make available for review and analysis an array of high quality instructional materials and services such as Reference and User Education Instruction. The needs of our patrons are addressed in our collection as we strive to collect a variety of teaching and learning materials that will be beneficial to teachers in training, faculty, and the community. It is our goal to reach out and create an awareness of the importance of utilizing such materials by offering programming that delivers learning opportunities for all. Hope Marie Cook

  8. III. Expectations of Public Service • As an employee of ECSU, the Library, and the Curriculum Center, it is important that you demonstrate excellent public service skills. Our main goal is to assist patrons in a friendly, helpful way. We are very interested in making the patron’s experience both memorable and exciting. Hope Marie Cook

  9. III. Expectations of Public Service • Greet the patron with a friendly smile • Be willing to go the extra mile to assist a patron. This doesn’t mean that you should perform tasks that are outside of your position description, but it does mean that you should be willing to perform the tasks that you are trained to in a competent and complete manner Hope Marie Cook

  10. IV. Work Schedules and Guidelines • You will be given a semester by semester schedule of work hours. We can only give you the hours that we need you to work. We need you to be flexible, but for the most part your hours will remain the same throughout the semester. We expect that you will work the hours that you are scheduled to work. Please don’t depend on someone else to pick up your duties. We really do depend on our students. • You can work up to 12 hours a week during the school year. Ten hours for 1st year/Freshman students. The pay period is every two weeks. Your timesheet when turned in should have no more than 24 hours per pay period. Students working in the summer are allowed to work up to 37 hours per week. Hope Marie Cook

  11. IV. Work Schedules and GuidelinesCalling Out of Work We would prefer that you didn’t call out. But if you have an occasion when you are not feeling well and need to “call out.” Please do the following: 1. Call a supervisor before your shift starts so we can plan for your coverage. 2. You should call the C.C. Service Desk telephone number and ask for a supervisor. The number is 465-5538. 3. If your report time is 8:00am, you will need to call the CC Service Desk when the desk opens and ask for a supervisor. Do not leave the message with a student worker unless a supervisor is not present. Hope Marie Cook

  12. IV. Work Schedules and Guidelines (Timesheet Maintenance) • First and foremost make sure you sign your timesheets. Don’t wait until the end of the week to do so. • Record only the total amount of hours worked per day. • Record total hours in 15 minute segments (e.g.,) .25, .50, .75) • Students working over 7 hours in succession are required to take an unpaid lunch of at least 30 minutes. A max of 8 hours can be worked each day. • No photocopied or penciled signatures. Use pen when recording the time worked and when signing. • Timesheets submitted late or not signed will cause payment to be delayed. Hope Marie Cook

  13. V. Training • You will be trained on the following: • How to give courteous service Assisting a patron in a friendly, attentive, manner. • Use good listening skills when helping a customer • Ask questions, repeat to make sure you understand what a customer wants • Try to be helpful, but if you don’t know the answer refer the patron to a CC supervisor or to a CC Librarian • How to answer the telephone with the proper greeting • Hello, you have reached the Curriculum Center this is “name” how may I help you? • About the privacy of patron records Hope Marie Cook

  14. V. Training • You will be trained on the following: • How to Shelf read and the various classifications (The breakdown of the Dewey Decimal System and its categories, and the Library of Congress Classifications). • Your meal and rest breaks and how to record these on your timesheet • The various collections and where they are located • The circulating collection as opposed to the reference collection • The video collection • Kit room materials • Ellison Equipment • The CC Computer Lab Hope Marie Cook

  15. V. Training • You will be trained on the following: • How to “Check Out” and “Check In” a book and other materials • How to desensitize and sensitize a book • How to check out the copy key to faculty • How to fill copiers with paper • How to operate the Microfiche Scanners, Digitizers, and Copiers • Where the Microfiche are located and how to use them • Where the older journals are kept as compared with the newer titles • How to perform a search for Journals and Books in CONSULS Hope Marie Cook

  16. V. Training • You will be trained on the following: • How to record questions asked on “Service Desk Statistics Sheet” and know the different categories: • Directional Questions • Ready Reference (up to 3 minutes) • Extended Reference (3 + minutes) • Circulation Statistics (number of patrons) • Equipment Scanning (printers, computers, copiers, scanners, Ellison machine) • Telephone & Computer Use • In House Books (Count Use) IUSE3 • Know who to contact if there is an emergency and there is not a supervisor in the Curriculum Center Hope Marie Cook

  17. Shelf Reading 101 What is shelf reading?

  18. Shelf Reading 101 What is shelf reading? • Shelf Reading is checking the order of materials on the shelves. Materials should be ordered according to the classification number and then by author. Any materials are that are mis-shelved, should be IUSE3 counted and re-shelved in the correct order. • Shelf reading is what we do to insure that our patrons and library staff can find materials in their correct collections, on the right shelves and in their proper order. When books and materials are shelved incorrectly they are as good as lost to the patrons and the library staff. • By properly shelf reading you are making sure that your area is in proper order and that all the books are neatly arranged with all spines pulled to the edges of the shelves, (blocking). you are insuring that patrons will be able to locate what they need without a hassle. Hope Marie Cook

  19. Shelf Reading 101 What to Watch For When Shelf Reading? • Books are meant to stand upright at a 90 degree angle. Books leaning towards the left or right can be damaged as this produces a strain on their bindings. • Books should not be shelved too loosely or too tightly. If they are shelved too loosely they will lean, and books shelved too tightly will force patrons to grab them by the top spine or by their head cap. Patrons should be able to use their thumb and forefinger to release a book from the shelf. • Never shelve a book on its foredge. If you can’t fit a book on a shelf in an upright position due to its size, shelve it spine down with the call number oriented towards the front edge of the shelf. • Look for books that may need mending or rebinding and bring them to the attention of a supervisor. • All books should be upright to the edge of the shelf for clear viewing (this is called blocking.) Hope Marie Cook

  20. The Curriculum Center has two types of classification1. Library of Congress2. and the Dewey Decimal System Hope Marie Cook

  21. How to determine if a book is cataloged Library of Congress or Dewey • You need to examine the spine of the book to see if the book is LC or Dewey: • Books that are classified LC will have letters before numbers. • Books that are classified as Dewey will use a combination of letters and numbers.   Hope Marie Cook

  22. Dewey Classification What is a call number? Every book in the library is given a unique call number to serve as an address for locating the book on the shelf. The call number itself is composed of two parts—Dewey Decimal Classification and the Cutter Number or Book Number The Dewey Decimal system coordinates materials on the same subject and on related subjects to make items easier to find on the shelves by using a combination of letters and numbers.   Hope Marie Cook

  23. Dewey Classification The Dewey system has ten main classes, which are listed below. • 000 Generalities  • 100 Philosophy and Psychology • 200 Religion • 300 Social Science • 400 Language • 500 Natural Science and Mathematics • 600 Technology (Applied Sciences) • 700 Arts • 800 Literature • 900 Geography and History Hope Marie Cook

  24. Dewey Classification Each of the classes each have 10 divisions These divisions are broken down further. The division becomes more specific. The more numbers, the more specific the subject. The Dewey classification system progresses from the general to the specific. The decimal place is used to make the number even more specific. Hope Marie Cook

  25. How to shelf read Dewey – or Pre Easy orEasy Readers 1. Arrange alphabetically by the author’s last name • Wilcox, M. • Williams, C. • Willmont, A. 2. If two or more author’s have the same last name, shelve alphabetically by the author’s first name. • Miller, Karen • Miller, Lisa • Miller, Penny 3. If an author has more than one title, shelve the books alphabetically by the title. Ignore the words A, An, and The, as the first words of the title. Hope Marie Cook

  26. How to shelf readDewey Juvenile Fiction 1. Arrange alphabetically by the author’s last name • Wilcox, M. • Williams, C. • Willmont, A. 2. If two or more author’s have the same last name, shelve alphabetically by the author’s first name. • Miller, Karen • Miller, Lisa • Miller, Penny 3. If an author has more than one title, shelve the books alphabetically by the title. (Ignore the words A, An, and The) as the first words of the title. Hope Marie Cook

  27. How to shelf readDewey Non-fiction Shelve numerically by the Dewey Decimal number The numbers after the decimal point are evaluated one number at a time. 595.789 BOC 595.789 HEI 595.789 WHA If two or more books have identical numbers then you should shelve by the author’s last name. In the above example these books would be in order. If an author has more than one book under the same call number, shelve alphabetically by the title. Pretend these books were both written by Carol Miller. They are in the correct order. 710.034 MIL My Yellow Balloon 710.034 MIL Panda’s Secret Hope Marie Cook

  28. How to Shelf ReadJuvenile Biographies Shelve book in the following order: 1. Shelve the book by the name of the person that the book is about: Last Name and then First Name. 2. Title of the book 3. Author of the biography 4. If the book is about a whole family, place it before books about a particular member. For example if you had a book about the Clinton family you would place this title before Bill Clinton or Hillary Clinton. Clinton Family Bill Clinton Hillary Clinton Hope Marie Cook

  29. How to Shelf Read Special Collections (Non-Circulating-Children’s Literature Collection) These collections include the non-circulating collection: • Children’s Literature Collection • Newbery Award Books • Caldecott Award Books • Pop-ups • Grimm’s Fairy Tales • Aesop’s Fables • Oversized • Banned & Challenged Collection Hope Marie Cook

  30. Special Collections (Non-Circulating-Children’s Literature Collection) Shelving Rules Children’s Literature Collection-Newbery Award Collection Shelved by year of award, see list. Shelving begins with upper left corner by most recent year. Hope Marie Cook

  31. Special Collections (Non-Circulating-Children’s Literature Collection) Shelving Rules Children’s Literature Collection-Caldecott Award Collection 1. Shelved by year of award, see list. 2. Shelving begins with upper left corner by most recent year. Hope Marie Cook

  32. Special Collections (Non-Circulating-Children’s Literature Collection) Shelving Rules Children’s Literature Collection-Pop-Up Collection 1. Shelved by author 2.If no author is listed on the title page, then by illustrator. 3. If no illustrator is listed then by editor. 4. If author or illustrator is not listed on the title page, then shelve by title. Hope Marie Cook

  33. How to shelf readLibrary of Congress Materials • The Library of Congress System of cataloging originated at the Library of Congress a research library and the largest library in the world. This is a private collection can be access by people 16 years of age or older. • This classification system is an alphanumeric system which groups books by subject categories or classes. • To understand how to put away these materials you must know how to read the call number located on the spine of the book. • A call number is like an address. Meaning the call number can tell you exactly where the book should reside in the collection. Each book, DVD, etc. has it’s own unique call number. Hope Marie Cook

  34. How to shelf readLibrary of Congress Materials • How to read a call number • The first section of the call number represents the subject of the book • For example a single letter represents a broad general subject. “L” would represent “Education” • Multiple letters mean a narrower subject within the main subject. “LB” would represent “Theory and Practice of Education.” • LB • 1042 • .R67 • 2002 LB 1042 .R67 2002 Hope Marie Cook

  35. How to shelf readLibrary of Congress Materials • How to read a call number • The second section of the call number further defines the subject of the book or subdivides the subject. LB1025-1050.75 Teaching (Principles and practice) • LB • 1042 • .R67 • 2002 FYI, If you were to see this call number in the Online Catalog (CONSULS) it would read LB1042. R67 2002 LB 1042 .R67 2002 Hope Marie Cook

  36. How to shelf readLibrary of Congress Materials • How to read a call number • The third section of the call number represents the beginning letter of the author, editor, etc. The number interpolates it between other names beginning with the same letter. • LB • 1042 • .R67 • 2002 FYI, If you were to see this call number in the Online Catalog (CONSULS) it would read LB1042. R67 2002 LB 1042 .R67 2002 Hope Marie Cook

  37. How to shelf readLibrary of Congress Materials • How to read a call number • The forth section of the call number represents the year of the edition The call number may have additional parts like a volume number or other related information. • LB • 1042 • .R67 • 2002 • v.1 LB 1042 .R67 2002 Hope Marie Cook

  38. How to shelf readLibrary of Congress Materials • How to shelve materials by their call number. • 1. Arrange all Library of Congress (LC) books alphabetically. Meaning L would come after I and LB would come after L. • 2. The second part of the call number is made up of a number that may have one or more digits. Smaller numbers are shelved before larger numbers. For example. The next step after you arrange them alphabetically is to look at the second part of the call number and arrange those numbers from the lowest to the highest. In the case below we are dealing with subclass “L” which is the letter for General Education. So we would be able to complete the second step which is to arrange the numbers from the lowest to the highest. I L LB L 70.5 L 75 L 76.2 Hope Marie Cook

  39. How to shelf readLibrary of Congress Materials • How to shelve materials by their call number. • 3. The third part of the call number is called the cutter number • You would treat the cutter letter alphabetically. For example, cutter letters starting with “E “ are shelved before those starting with “F”. E.4 E.8 F.2 F.6 • After you organize the cutter letters, you can organize the cutter numbers starting with the smaller first digits after the letter are shelved before the larger ones. (See above sample). • Sometime there is more than one cutter letter and number in a call number. when two are present follow the same rules . E.4 Hope Marie Cook

  40. How to shelf readLibrary of Congress Materials • How to shelve materials by their call number. • 4.. The remaining parts of the call number are usually dates of publication, volume numbers, etc. These books are in order. In training you will be given books of your own to put in order. BF 241 J.33 2010 BF 295 F.35 2010 V.1 BF 295 F.35 2010 V.2 LB 1124 V.37 2009 LB 1139.2G.65 2011 LC 3731.M.559 2011 GV 445 A3 2011 P 118.2 E.36 2010 PE 117.2 C.30 2006 Hope Marie Cook

  41. Curriculum Center Service DeskReference Question Guidelines and Definitions Directional Reference Questions • Definition: Directional reference questions are defined as any question asked by a patron that relates to the location of materials within the Library. This includes finding the location of a book, journal, etc. To locate these materials the use of the On-Line Catalog may be necessary. Directional questions may include the location of a particular service, area within the Library, or within the University. • Can be answered by: Student Assistant, University Assistant, Library Technical Assistant, Library Technician, or Curriculum Center Librarian. Hope Marie Cook

  42. Curriculum Center Service DeskReference Question Guidelines and Definitions Ready Reference Questions-Level One • Definition: Ready Reference questions are defined as questions that go beyond the definition of directional reference. These are questions that require showing a patron how to use the On-Line Catalog to perform a simple search for materials, such as Journals, books, etc. Ready reference may also include instructing a patron on how to use the scanners, microfiche, etc. Can be answered by: Student Assistant, University Assistant, Library Technical Assistant, Library Technician, or Librarian. • Additionally, service may include suggesting Curriculum Center materials for use within the classroom, or for a specific project. Can be answered by: University Assistant, Library Technical Assistant, Library Technician, or Curriculum Center Librarian. Hope Marie Cook

  43. Curriculum Center Service DeskReference Question Guidelines and Definitions Extended Reference Questions-Level Two • Definition: Extended Reference questions are defined as questions that require in-depth responses. These types of reference questions require more than instruction in the use of materials, or the searching the On-line Catalog and Databases. These questions are research oriented and require the use and evaluation of specific databases, print sources, Internet resources, etc. Additionally, extended reference questions require the use of controlled vocabulary search techniques, and an understanding concerning how knowledge is organized and retrieved. • Should be answered by: Curriculum Center Librarian. Hope Marie Cook

  44. Curriculum Center Service DeskReference Question Guidelines and Definitions Curriculum Center Materials Ready Reference Questions • Definition: Ready Reference questions are defined as questions that go beyond the definition of directional reference. These are questions that require showing a patron how to use the On-Line Catalog to perform a simple search for materials, such as books, kits, etc. These questions concern the location of Curriculum Center materials. Additionally, service may also include suggesting Curriculum Center materials for use within the classroom, or for a specific project. • Can be answered by: University Assistant, Library Technical Assistant, Library Technician, or Curriculum Center Librarian. Hope Marie Cook

  45. Curriculum Center Service DeskReference Question Guidelines and Definitions Curriculum Center Materials Extended Reference Questions • Definition: These questions require specific subject expertise as they pertain to pedagogy and the understanding of the role of integration of literature into the curriculum. These questions may concern the planning of lessons, thematic units, or the overall understanding of the use of curriculum related teaching materials. These questions are research oriented and require the use and evaluation of specific databases, print sources, Internet resources, etc. Additionally, extended reference questions require the use of controlled vocabulary search techniques, and an understanding concerning how knowledge is organized and retrieved. • Should be answered by: Curriculum Center Librarian. Hope Marie Cook

  46. Reading A CONSULS Recordhttp://www.easternct.edu/smithlibrary/ This is the Library Website. On this page there is a lot of information concerning the library’s services and materials. If you go to the “Online Catalog” you will be able to locate all of the materials found at Eastern, Central, Western, Southern, and the State Library. Hope Marie Cook

  47. Reading A CONSULS Record To search for a journal title click on “Journal Title” and type in the name of the journal that you are trying to find. Hope Marie Cook

  48. Reading A CONSULS Record To search for a journal title click on “Journal Title” and type in the name of the journal that you are trying to find. Hope Marie Cook

  49. Reading A CONSULS Record I typed in the The Journal of Special Education in the Journal title search box and clicked on the “Submit” button. Please note that you can limit your search by pulling down the menu “search all libraries.” Hope Marie Cook

  50. Reading A CONSULS Record The Journal of Special Education came up as the second record. To get the records holdings you must click on the link. Hope Marie Cook

More Related