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Managing Communication

CHAPTER 18. Managing Communication. Organized by: Sadeeqa Khan. Communication. Communication : The process of transmitting information from one person to another Effective Communication :

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Managing Communication

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  1. CHAPTER 18 Managing Communication Organized by: Sadeeqa Khan

  2. Communication Communication: The process of transmitting information from one person to another Effective Communication: The process of sending a message in such a way that the message received is as closed in meaning as possible to the message intended

  3. The Communication Process Noise Sender Receiver 3 2 4 Transmission Encoding Decoding through channels 1 5 Start Noise Meaning Meaning 7 8 6 Transmission Decoding Encoding through channels Receiver Sender Noise The numbers indicate the sequence in which steps take place.

  4. Forms of Communication in Organizations • Interpersonal Communication • Oral Communication • Written Communication • Communication in Network and Work Teams • Organizational Communication • Vertical Communication • Horizontal Communication • Electronic Communication

  5. Interpersonal Communication • Oral Communication: • Face to face conversation, group discussions, telephone calls and other scenarios in which the spoken word is used to transmit meanings • Written Communication: • Memos, letters, reports, notes and other scenarios in which the written word is used to transmit meanings

  6. Communication in Network and Work Teams Communication Network: The pattern through which the members of a group communicate

  7. Types of Communication Networks 2 3 4 5 2 2 1 1 3 1 3 1 2 4 5 3 2 1 2 3 2 4 5 5 4 5 4 Wheel Y Chain Circle All channel

  8. Organizational Communication • Vertical Communication: • Upward Communication • Downward Communication • Horizontal Communication: • Involves colleagues and peers at the same level of organization

  9. Informal Communication in Organizations Informal communication Formal communication

  10. The Grapevine The Gossip Chain The Cluster Chain One person tells many Many people tell a few An informal communication network among people in an organization

  11. Management by Wandering Around An approach to communication that involves the manager’s literally wandering around and having spontaneous conversations with others

  12. Nonverbal Communication Any communication exchange that does not use words or uses words to carry more meaning than the strict definition of the words themselves

  13. Individual Barriers: Conflicting or inconsistent cues. Credibility about the subject. Reluctance to communicate. Poor listening skills. Predispositions about the subject. Organizational Barriers: Semantics. Status or power differences. Different perceptions. Noise. Overload. Barriers to Communication

  14. Overcoming Barriers

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