Situational Leadership

1. Situational Leadership "Only those who dare to fail greatly can ever achieve greatly.” JFK

2. Overview • Directive and Supportive Behavior • Leadership Variables • Situational Leadership II Model

3. Directive & Supportive Behavior

4. Directive/Task Behavior Involves: • Clearly Telling People • What to Do • How to Do It • Where to Do It • When to Do It • And Then Closely Supervising Their Performance

5. Supportive/Relationship Behavior Involves: • Listening to People • Providing Support and Encouraging Their Efforts • Facilitating Their Involvement in • Problem Solving and Decision Making

6. Leadership Variables

7. Leadership Variables • Follower • Boss • Associates/Peers • Organization • Job Demands • Time

8. Interim Summary • Directive/Supportive Behavior • Leadership Variables

9. Situational Leadership Model

10. THE FOUR LEADERSHIP STYLES (High) High Directive and S U P P O R T I V E B E H A V I O R High Supportive and High Supportive Low Directive Behavior Behavior S3 S2 S4 S1 High Directive and Low Supportive and Low Supportive Low Directive Behavior Behavior (High) (Low) DIRECTIVE BEHAVIOR MODERATE HIGH LOW D3 D1 D4 D2 DEVELOPED DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) 8

11. Subordinate’s Development Level • Competence: Task, Knowledge and Skills • Commitment: Motivation and Confidence 9

12. Levels of Development • D1 - “Enthusiastic Beginner” • D2 - “Disillusioned Learner” • D3 - “ReluctantContributor” • D4 - “Peak Performer” 15

13. Levels of DevelopmentD1Low Competence, High Commitment “Enthusiastic Beginner”

14. Levels of DevelopmentD2Some Competence, Low Commitment “Disillusioned Learner”

15. Levels of DevelopmentD3Moderate to High Competence, Variable Commitment “Reluctant Contributor”

16. Levels of DevelopmentD4High Competence, High Commitment “Peak Performer”

17. Levels of Development • D1 - Low Competence, High Commitment “Enthusiastic Beginner” • D2 - Some Competence, Low Commitment “Disillusioned Learner” • D3 - Moderate to High Competence, Variable Commitment “ReluctantContributor” • D4 - High Competence, High Commitment “Peak Performer” 15

18. Development Level is Task Specific!

19. THE FOUR LEADERSHIP STYLES (High) High Directive and S U P P O R T I V E B E H A V I O R High Supportive and High Supportive Low Directive Behavior Behavior S3 S2 S4 S1 High Directive and Low Supportive and Low Supportive Low Directive Behavior Behavior (High) (Low) DIRECTIVE BEHAVIOR MODERATE HIGH LOW D3 D1 D4 D2 DEVELOPED DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) 18

20. Directing • High Directive, Low Supportive • Leader Defines Roles of Followers • Problem Solving and Decision Making Initiated by the Leader • One-way Communication 19

21. THE FOUR LEADERSHIP STYLES (High) High Directive and S U P P O R T I V E B E H A V I O R High Supportive and High Supportive Low Directive Behavior Behavior S3 S2 S4 S1 High Directive and Low Supportive and Low Supportive Low Directive Behavior Behavior (High) (Low) DIRECTIVE BEHAVIOR MODERATE HIGH LOW D3 D1 D4 D2 DEVELOPED DEVELOPING 20 DEVELOPMENT LEVEL OF FOLLOWER(S)

22. Coaching • High Directive, High Supportive • Leader Now Attempts to Hear Followers Suggestions, Ideas, and Opinions • Two-way Communication • Control Over Decision Making Remains With the Leader 21

23. THE FOUR LEADERSHIP STYLES (High) High Directive and S U P P O R T I V E B E H A V I O R High Supportive and High Supportive Low Directive Behavior Behavior S3 S2 S4 S1 High Directive and Low Supportive and Low Supportive Low Directive Behavior Behavior (High) (Low) DIRECTIVE BEHAVIOR MODERATE HIGH LOW D3 D1 D4 D2 DEVELOPED DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) 22

24. Supporting • High Supportive, Low Directive • Focus of Control Shifts to Follower • Leader Actively Listens • Follower Has Ability and Knowledge to Do the Task 23

25. THE FOUR LEADERSHIP STYLES (High) High Directive and S U P P O R T I V E B E H A V I O R High Supportive and High Supportive Low Directive Behavior Behavior S3 S2 S4 S1 High Directive and Low Supportive and Low Supportive Low Directive Behavior Behavior (High) (Low) DIRECTIVE BEHAVIOR MODERATE HIGH LOW D3 D1 D4 D2 DEVELOPED DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) 24

26. Delegating • Low Supportive, Low Directive • Leader Discusses Problems With Followers • Seeks Joint Agreement on Problem Definitions • Decision Making Is Handled by the Subordinate • They “Run Their Own Show” 25

27. THE FOUR LEADERSHIP STYLES (High) High Directive and S U P P O R T I V E B E H A V I O R High Supportive and High Supportive Low Directive Behavior Behavior S3 S2 S4 S1 High Directive and Low Supportive and Low Supportive Low Directive Behavior Behavior (High) (Low) DIRECTIVE BEHAVIOR MODERATE HIGH LOW D3 D1 D4 D2 DEVELOPED DEVELOPING DEVELOPMENT LEVEL OF FOLLOWER(S) 26

28. What Happens If We Have a Mismatch of Leadership Style With Development Level?

29. Increasing Follower Development Level • Tell Them What You Want Them to Do • Show Them What You Want Them to Do • Let Them Try - There Is Some Risk • Observe Performance - Focus on the Positive • Manage the Consequences

30. Five Step to Training Winners • Tell Them What You Want to Do • Show Them What You Want to Do • Let Them Try – There is Some Risk • Observe Performance – Focus on the Positive • Manage the Consequences

31. The Leader’s Goal Build Your Follower’s Development Level So You Can Start Using Less Time-consuming Styles (S3 and S4) and Still Get High Quality Results.

32. Situational Leadership is not something you do “TO” people but something you do “WITH” people.

33. SUMMARY • Directive and Supportive Behavior • Leadership Variables • Situational Leadership II Model "Opportunity is missed by most people because it is dressed in overalls and looks like work." -- Thomas Edison

34. "Washington [D.C.] is a city of Southern efficiency and Northern charm." JFK