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CWU KCOM Contract Update 14 th November 2011

CWU KCOM Contract Update 14 th November 2011. Agenda. Welcome and Introductions – including new faces Contract Performance & BTMSL Scorecard Organisation Update Resourcing Challenges Performance Management Engagement. Contract Performance. SLA Performance YTD. SLG Liabilities YTD.

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CWU KCOM Contract Update 14 th November 2011

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  1. CWU KCOM Contract Update 14th November 2011

  2. Agenda • Welcome and Introductions – including new faces • Contract Performance & BTMSL Scorecard • Organisation Update • Resourcing Challenges • Performance Management • Engagement

  3. Contract Performance SLA Performance YTD SLG Liabilities YTD

  4. Scorecard

  5. Organisation Update • Responsible for:- • NMC • Datafill & Provisioning • Carrier Diagnostics • KCOM Broadband, IP & Datacomms Support & FE • Responsible for:- • I-Services • BB Carrier Ops Transformation • Switch Support & FE • IP Datacomms • Transmission Support • OSS Support Services • I & M Engineering • Power Engineering

  6. Resourcing Challenges – Work Manager Project Update • All interface testing between KCOM and BT now signed off. This provides the capability to move KCOM tasks on WM. • Work Manager tools configured for MSL working. • Training plan on schedule with all ASC and MDF engineers now trained. • Control teams trained. • ASC team are now working off WM. • MDF team now in pilot, with full rollout expected over the next 2 weeks. • Cable and Jointing teams start training on 29th November with pilot and rollout to follow • KCOM I&M team to begin take up once Building a Better Business organisation design work is complete.

  7. Resourcing Challenges – Garage ITT • BAFO not received from preferred supplier • Final pricing against certain elements still in negotiation • Agreement on pricing anticipated w/e 25/11 • Expected transfer date Feb 2012 • Garage Team kept informed of slow progress Issue – TUPE Consultation

  8. Our ideal culture • Our Culture Now • Oppositional and Perfectionistic Performance managementQ3 Plans • Less Aggressive • Less passive • Increased focus on developing and encouraging people • Increased expectation of self improvment

  9. Over the next few months our focus will be on:- Performance managementQ3 Plans

  10. Over the next few months our focus will be on:- Performance managementQ3 Plans

  11. Focus over the last quarter has been on:- • Increasing visibility of senior leaders • Improving communications about Building a Better Business • Introducing regular channels of communication within the KCOM contract team • Round Table events completed with Leadership Team & BT Wholesale CDD – ongoing commitment • Trying get underneath issues of work life balance, and what makes people proud to work at BT Engagement

  12. Engagement– Q2 CARE Agile Results

  13. Any Questions?

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