Best Practices for Change Management in Microsoft Teams

2. Best practices for supporting user change management for Microsoft Teams (including Skype for Business to Teams Users) Debbie Arbeeny THR1043

3. As much as we’d like it to be true… …people don’t automagically change

4. Changing is our choice After all… We don’t like being told what to do… and will resist We’re irrational thinkers, emotional decision makers We’re human, not computers So what can you do to influence change?

5. BEFORE your rollout: Lay the foundation 1 2 3 Walk a mile in your users’ shoes Understand personas, use case scenarios and value messaging Assess change capacity Avoid introducing too much change at once Reduce “watercooler” chat Communicate before the first sign of the change

6. DURING your rollout: Generate momentum 1 2 3 Leverage the change “trifecta” Utilize multiple methods of awareness-training-support to drive change Enlist peer champions Create your cheering squad to help evangelize Teams Make change manageable Introduce relatable, core capabilities first

7. AFTER your rollout: Grow adoption 1 2 3 Nurture and cultivate Create feedback loop, foster community, lead by example Shine the spotlight Maintain excitement with new features and success stories Evolve and expand Plan ahead for product innovations (technical and user)

8. Interested in more?Join us for the following sessions related to user change and adoption BRK3170 Driving Teams adoption: Enabling the modern workplace with Office 365 and Microsoft Teams Monday, September 24 4:00 PM - 5:15 PM THR1165 Building a community of champions to drive adoption of Microsoft Teams Wednesday, September 26 10:45 AM - 11:05 AM BRK2190 Delighting your End Users: Facilitating a smooth transition from Skype for Business to Teams Thursday, September 27 4:00 PM - 5:15 PM Questions?

9. Additional Resources

10. https://aka.ms/O365Roadmap https://aka.ms/TeamsCommunity https://aka.ms/SuccessWithTeams https://aka.ms/CoffeeintheCloud Microsoft Teams resource cheat sheet For Customers

11. https://aka.ms/ChampionsGettingStarted https://aka.ms/O365Champions Public Office 365 Champions Program Dedicated Champion’s Corner on Microsoft Technical Community Monthly calls with Microsoft experts & peers Early access to adoption resources and tools Open to all business users, IT Pro’s and developers who want to drive adoption of cloud services

12. Microsoft Teams sessions at Ignite See more at https://aka.ms/TeamsAtIgnite Teams Core Fundamentals Change Management, Adoption and Success Stories BRK2159: What's new in Microsoft Teams, BRK2161: Microsoft 365, Built for Teamwork BRK3118: Microsoft Teams Architecture Update BRK3120: Troubleshooting Microsoft Teams BRK3126: What’s new in EDU? Updates to Microsoft Teams BRK3135: Learn more about security and compliance for Teams BRK3140: Microsoft Teams in the Government Cloud BRK3231: Collaboration on the Go with the Teams Mobile App BRK3370: Innovation of Teams built on a foundation of quality BRK4012: How to manage Microsoft Teams effectively BRK2160 : Scenarios to realize the value of Microsoft Teams BRK2189: Success with Teams Customer Panel – Best practices for large scale enterprise deployments BRK2366: Find out how one of the biggest retailers in Europe is using Microsoft Teams BRK3170: Driving Teams Adoption: Enabling the modern workplace with O365 & Microsoft Teams BRK2143: Improving Health Teams Collaboration using Microsoft Teams Upgrading from Skype for Business to Teams Intelligent Calls, Meetings & Devices BRK2190: Facilitating a smooth transition from SfB to Teams BRK3141: Designing your path from SfB to Teams BRK3142: Planning migration from SfB to Teams for IT Admins BRK3230: How Microsoft Does IT:  The Journey from SfB to Teams BRK2169: Reaching broader audiences with Microsoft Teams live events BRK2188: Intelligent meetings in Microsoft Teams BRK3168: Intelligent Communications across devices in Microsoft Teams BRK3232: Collaborative Calling and Business Voice in Teams

13. Microsoft Teams sessions at Ignite See more at https://aka.ms/TeamsAtIgnite IT Pro Deep Dives BRK3113: Deep dive into the Administration Portal for Microsoft Teams and Skype for Business BRK3138: Managing Client Deployments and Updates for Microsoft Teams BRK4013: Quality in Meetings and Calling in Teams BRK3169: Understanding calling usage and diagnosing call failures in Teams BRK2461: How to choose, deploy and manage the right Teams Devices BRK4014: Deep dive on Office 365 Direct Routing BRK4016: Understanding Media Flows in Microsoft Teams BRK3229: Everything you need to know about Skype for Business Server BRK3124: How Skype for Business on-premises customers can take advantage of Teams meetings Extending Platform and Apps BRK2453: Drive Digital Transformation through Apps in Microsoft Teams BRK3119: Deep Dive into Building Apps for Microsoft Teams BRK2463: Introduction to programmable voice and video in Microsoft Teams BRK3122: Connecting Microsoft Teams to third-party meeting room devices with Cloud Video Interop BRK3136: How to manage secure, custom applications in Microsoft Teams

14. https://aka.ms/TeamsDeveloper https://aka.ms/TeamsDevSupport https://aka.ms/TeamsDevDocs Microsoft Teams resource cheat sheet For Developers

15. Diversity and tech: https://aka.ms/DiversityandTech

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