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Confronting Tough Issues

Confronting Tough Issues. Confronting Tough Issues . Knowledge and Skills Required ~ Understand conflict styles ~ Apply management techniques “Managing confrontation may be practical at any step along the case management process.”. Confrontation. w Is normal w Is neither good nor bad

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Confronting Tough Issues

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  1. Confronting Tough Issues

  2. Confronting Tough Issues Knowledge and Skills Required ~ Understand conflict styles ~ Apply management techniques “Managing confrontation may be practical at any step along the case management process.”

  3. Confrontation w Is normal w Is neither good nor bad w Can be a catalyst for positive change w Can be either destructive or productive; and w Skills can be learned

  4. Tough Issue Rules w Hear the feelings beneath the words w Be in touch with your feelings w Use “I” statements w Forgive and ask for forgiveness w Be responsible to change

  5. Tough Issue Rules w One issue at a time w Time out w Here and now w Never use “never” w Avoid rude remarks w Avoid blaming

  6. Accommodator Collaborator Compromiser Competitor Avoider R E L A T I O N S H I P GOAL

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