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Staying the Course

Staying the Course. Dillwyn Rosser Head of Employer Engagement. What is Way to Work?. Supporting the NEET group Employability skills training Skills for Life programmes Work experience Job search. Supporting Employers Specifying apprenticeship vacancies

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Staying the Course

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  1. Staying the Course Dillwyn Rosser Head of Employer Engagement

  2. What is Way to Work? • Supporting the NEET group • Employability skills training • Skills for Life programmes • Work experience • Job search • Supporting Employers • Specifying apprenticeship vacancies • Providing recruitment advice and support • Apprenticeship programme partners • WUSC, SFL and Medical support • Youth Employment Strategies

  3. Performance Against Goals • Goal: effective learner support • New customers • Staff training • Greater efficiency • Actual: new customers came on board • Massive influx of new business • All hands to the pumps • Chaos reigns!!!!!

  4. Performance Against Schedule • Plan: how did we do? • Carefully re-think the marketing • Staff training to establish professionalism in IAG • Better systems/less admin work • Actual: what actually happened? • marketing was NOT required • Training was good but REALLY hard • Change is VERY DIFFICULT!!!!

  5. Performance Against Quality • Quality goals: • Reduction in Richmond NEETs • Apprenticeship starts to increase • Administrative efficiency to be improved • Actual quality improvements • Reduction in NEET by 1.5% • Frameworks up by 12% • 50% of Into-Work funded for 2007-8 • LB Ealing programme implemented

  6. Performance Against Budget • Budget goals: • To cover the training costs • Contribute to costs of improvement • Support change • Actual financial outcomes • Training over-ran but did not cost more • Improvements are in early stages • Effective change hampered by high workloads

  7. After the project How did it go?

  8. How Was the Project Managed? • Who managed the project? • Planned by DJR • Outside consultant to set up training • Operations Manager coordinated the training • How was it monitored? • I produced a written plan • Updates were given at meetings • Activities were very visible and interactive • Regular management briefings

  9. Key Lessons Outcomes of the project

  10. What Went Right • What worked well • Recognition of high level IAG skills • Completes skills for life & IIP action plans • Challenge to staff practice!! • Driver of strategic change • New supplier contract (one side A4) • Raised profile of W2W with Connexions • Able to provide more support to NEET young people • Able to support ALN/ASN young people prior to them starting apprenticeships

  11. What Went Wrong • Training over-ran (NVQ) • Some aims were too ambitious • Plan was too complex • Stress levels were high due to a high staff workload • Too many plans in place • Re-structure in middle of project • Financial restructure • JAR inspection • Two big new projects came at once

  12. Recommendations • Aim for achievable outcomes • Anticipate difficulties and risks • Some activities were too quick to implement • Some were too slow • Don’t implement too much change at once • Simplify your plans: QIP, JAR, IIP,EO, H&S, Charter mark, MKTG, 3 YDP, Matrix, Skills for Life, IT Dev Plan..…etc • Perhaps one plan is best? • KISS!!!

  13. Questions & Comments Thank you for listening

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