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Project Timeline

Under Pressure: Making the Case for Hospital Libraries Rebecca Bayrer, MLIS Suzanne Beattie, MLIS Elizabeth Lucas, MLIS, AHIP Dawn Melberg, MLIS Eve Melton, MLIS, AHIP Kaiser Permanente, Northern California. Project Timeline. Summer 2009. Fall 2009. 2010. Spring 2011. Peer Group Meeting

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Project Timeline

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  1. Under Pressure:Making the Casefor Hospital LibrariesRebecca Bayrer, MLISSuzanne Beattie, MLISElizabeth Lucas, MLIS, AHIPDawn Melberg, MLISEve Melton, MLIS, AHIPKaiser Permanente, Northern California

  2. Project Timeline Summer 2009 Fall 2009 2010 Spring 2011 • Peer Group Meeting • Query • Brainstorming • Committee Formation • Committee Meetings • Development of value • categories • Survey questions Pilot Surveys Survey becomes standard practice throughout KP NCAL libraries

  3. Literature Support • Performed literature review to identify best practices • Key article:Abels EG, Cogdill KW, Zach L. Identifying and communicating the contributions of library and information services in hospitals and academic health sciences centers. J Med Libr Assoc 2004 Jan;92(1):46-55.

  4. Value Category Concept • Emerges from objective to align KP Libraries’ mission and goals more closely to Kaiser Permanente’s mission and goals • Kaiser Permanente's Mission “Kaiser Permanente exists to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve.”

  5. Value Categories • Member Services • Utilization / Business / Management • Education / Knowledge • Clinical Care • Research / Innovation • Quality / Risk / Safety • Other

  6. The Survey Process • Who: Patrons requesting literature searches or other complex questions • What: Short, standardized survey • When: Monthly • How: Email with a link to SurveyMonkey

  7. Preliminary Results:Quality Patient Care 68% 74% 214 231 56% 175

  8. Preliminary Results:Adverse Events Avoided 21 14% 21% 54% 31 7% 9% 79 10 13

  9. Preliminary Results:Change in Practice 59 23% 14% 71% 36 14% 3% 182 37 7

  10. Preliminary Results:Cognitive Value 129 38% 83% 281 56% 190

  11. Lessons Learned • Design of questions • Need to have standardized survey • Timing of survey

  12. Implementation Challenges • Internal and external buy-in • Getting librarians to send the survey • Getting surveyed individuals to respond • Standardizing the process and timelines • Creating a process for the analysis and presentation of regional-level report-outs

  13. Future Implementation Steps • All KP NCAL libraries will implement the standardized version of the survey • Results will be compiled at the local and regional level • Results will be shared with local and regional medical center leadership • Results will be used for ongoing evaluation of library services for internal performance improvement and external demonstration of value

  14. Benefits • Aligning our mission and strategy with the organization’s • Speaking our administrators’ language • Generating standardized data across the region • Obtaining direct user satisfaction data that supports our contribution to quality, performance improvement, and patient safety and satisfaction

  15. Questions or Comments? • Rebecca Bayrer, 650-742-2540rebecca.l.bayrer@kp.org • Suzanne Beattie, 916-474-7136suzanne.m.beattie@kp.org • Elizabeth Lucas, 408-851-2785elizabeth.x.lucas@kp.org • Dawn Melberg, 707-393-4526dawn.m.melberg@kp.org • Eve Melton, 209-735-4270eve.o.melton@kp.org

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