Ensuring Transfer Success 2012

1. Virtual Advising By UC: What’s on the menu? Ensuring Transfer Success 2012

2. Session Overview Why are UC campuses using virtual advising? Benefits of virtual advising Types of virtual advising What would the experience be like?

3. Maintain high touch, high quality, timely service to students Increase access to advising services Make the most of limited resources (UC & CCC) Using technology as a bridge Why are UC campuses using virtual advising?

4. Increased access for students Increased access to different kinds of services Maintain collaborative relationship between campuses and CCC Transfer Centers Requires similar or equal effort to set up as a regular to TC visit Benefits of Virtual Advising

5. Types of Virtual Advising Connecting with students in conventional ways (college fair, open house, 1-1 advising) in a virtual environment - College Week Live Popular social media to push information out to students and answer posted questions –Facebook & Twitter Matching services to connect students to colleges that fit their the profile of what they’re looking for -– Zinch & Cappex Online communities –Blogs, Online Forums, Facebook & Twitter

6. Virtual College Fair Booth- CollegeWeek Live

7. Video Chat - CollegeWeek Live

8. Public Forum - CollegeWeek Live

9. College Matching Sites - Zinch.com

10. College Matching Sites - Zinch.com

11. Zinch.com –Campus Perspective

12. College Matching Sites - Cappex.com Similar to Zinch.com

13. Virtual Advising Menu Options Adobe Connect Pro - Davis, Santa Barbara & Santa Cruz GoToWebinar & Connectnow – Berkeley Intelliworks Chat- Riverside

14. Virtual Advising Menu Options Meebo - Merced Ready Talk – Santa Cruz Skype – Riverside, Santa Cruz

15. WHAT WOULD THE EXPERIENCE BE LIKE for CCC, UC, & students?

16. Live Demonstrations

17. Is it easy to log in and use the chat rooms? Have you purchased a headset or other hardware to support this service? What has been the students' reaction to this service in the Transfer Center? What has been challenging with this new service? What can we do better on our end to make this service better for you and your students? Feedback from CCC Partners 

18. Foothill College Yes, extremely easy! Have not purchased a head set but will look into it if we add other reps. Students appreciate this service. It has been challenging for us to have more students take advantage of it.  But, students are savvy and will soon catch on. College of the Canyons Absolutely very easy.   Have not purchased a headset yet due to funding.   Students enjoy this tool. I enjoy this tool as well. Feedback from CCC Partners 

19. Mt. San Antonio College What has been the students’ reaction to this service in the Transfer Center? Some students seem a little uneasy because they don't know what to expect from a virtual appointment. Non-native English speakers seem especially nervous about communicating via phone or the chat feature instead of in person. What has been challenging with this new service? On our end, it can be difficult to find a computer for the students to use here in the Transfer Center. While we have many computers, it's not always ideal for students to use them to hold a virtual appointment due to the proximity to other students and computers. What can we do better on our end to make this service better for you and your students? One thing that would really help is having a phone number that we can call to reach somebody on the day of the virtual appointments. Overall, I think it's a great option that students just need to get more familiar and comfortable with.  Feedback from CCC Partners 

20. City College of San Francisco What has been the students' reaction to this service in the Transfer Center? Most students were impressed with the technology and offer. What has been challenging with this new service? With the current budget situation, it's a challenge to offer more services to students, but we'll not eliminate this opportunity from student. What can we do better on our end to make this service better for you and your students? From a recruitment perspective, the more often this type of event can be offered (perhaps 2x per year), it'll help open up its market to CCSF international students. Technically, the organization of the event has been very smooth and successful! Feedback from CCC Partners 

21. Los Angeles Valley College Students have shown a definite likeness/interest in this form of counseling. One student, stated that “it was as if he was right there.  All of my questions were answered and she was very knowledgeable and nice.”  Another student stated “I was a little skeptical at first but after the session begun, I felt very comfortable.”  He further stated when I met with a representative, he was able to pull up the IGETC and major requirements right on ASSIST and help me.”  Set up and usage of the system is very easy and basic. This form of counseling allows campuses to offer additional visits and workshops.  UC campuses have offered many workshops (application, personal statement, and next steps). Its is not a substitute for in person counseling, but it does have tremendous advantages. I would take four to six virtual counseling visits along with the additional workshops per semester over three in person sessions any day.  I strongly suggest that campuses that have either stopped visiting LAVC because of distance and/or funding, those who have limited their  visits, and those who have not visited us for appointments try this form of counseling.  It will allow our students to be better exposed to all the UC campuses and not limited to the few. Feedback from CCC Partners 

22. How can we ensure a successful virtual advising session? What are CCC using on their own campuses? What platforms? What are the challenges? What’s next?  Discussion Points

23. Questions?