Note to presenters

1. Note to presenters • While there are slides provided for each module of the Introductory Officiating General Principles course, it is not intended that presenters use every slide, or rely solely on these for delivering the course. • Please refer to the Introductory Officiating Presenter’s Kit for alternative delivery methods, including discussion groups, scenarios, case studies, role-plays, etc. • Participants will become bored if they are expected to view every slide in this presentation. Please use these slides in conjunction with other delivery methods.

2. Introductory Officiating General Principles

3. Course content 1 Self management 2 Managing the competition environment 3 People management

4. Module 1 • Self-management

5. Ethical responsibilities • Honesty/integrity • Official’s Code of Conduct • Junior Sport Policy • Disability Action Plan • Treating other people with respect • For further information and training on ethical issues, go to www.playbytherules.net.au

6. Dress and presentation • Professionalism • Dress on competition day • Dealing with athletes, coaches and administrators

7. Preparing to officiate • Physical requirements • Basic mental preparation

8. Analysing performance • Receive feedback from others • Respond to feedback in a constructive manner • Basic self-reflection techniques

9. Accessing officiating information • Attend officials education and accreditation programs • For further information on accreditation visit www.ausport.gov.au • Work with a mentor • Read books, magazines, newsletters, and the internet • Contact organisations such as: • Australian Sports Commission • National and and state sporting organisations • State government departments of Sport and Recreation

10. Module 2 • Managing the competition environment

11. Legal responsibilities • Duty to enforce the rules • Duty to protect the participants • Duty to warn participants • Duty to ensure that the sport can be conducted safely • Duty to control and supervise the competition

12. Risk management • Check for potential risks and hazards in the competition environment • Inspect equipment • Minimise risks during competition • Enforce safety rules and control conduct of participants

13. Emergency management procedures • Procedures for dealing with an emergency situation • Limits to the officials role if not trained in first aid

14. Legislation that may affect officials • Privacy Act 1988 • Discrimination Act 1991 • Disability Discrimination Act 1992 • Sex Discrimination Act 1984 • Child-protection legislation

15. Module 3 • People management

16. Communication • Communication techniques • Verbal and non-verbal communication • Listening and responding to athletes and others • Communicating with a diverse range of people • Verbal and written reports

17. Communication barriers • Different perception of words and actions • Only hearing what you want to hear • Using jargon • Not responding to questions • Judging too quickly • Looking for personal agendas • Allowing emotions to blur the message • Assuming ‘I’m right’ and not being open to other views • Asking antagonising questions

18. Active listening • Stop – Pay attention and do not interrupt • Look – make eye contact and get on the same level as the person • Listen – Focus on what the person is saying • Respond – Restate what has been said and use open questions to prompt for further information

19. Teamwork • Work as part of a team • Roles of other officials • Working with other officials

20. Conflict • Conflict situations • Minimising conflict • Resolving conflict

21. Difficult people • Try to stay calm and distance yourself personally from the issue • Keep your voice quiet and calm, this may encourage the other person to do the same • Do not argue back or trade insults (no matter how unreasonable they seem) • Try to see past the emotions to define the actual problem and work at addressing the issue • Use active listening skills to address the problem

22. Working with others PierluigiCollina, 2002 World Cup Referee, said in terms of relationships with players. “We are not enemies on the pitch. There are two teams playing and the role of the referee is to help them play better”. “Once you have their respect you will also have their trust. And once you have their trust they will even accept the odd mistake”.

23. Dealing with abuse • Preventative strategies • Spectator comments and behaviour • Procedures for dealing with spectator behaviour • Support from others