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Understanding and Adapting to Change. Presented by: Darren Gomez Chief of Staff, Office of the Chief Financial Officer General Services Administration. Two Types of Change. Self Imposed Change – You see something within yourself or your environment that you want altered.
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Understanding and Adapting to Change Presented by: Darren Gomez Chief of Staff, Office of the Chief Financial Officer General Services Administration
Two Types of Change • Self Imposed Change – You see something within yourself or your environment that you want altered. • Imposed Change – Someone other than you initiates the change.
Characteristics of Change • Self Imposed Change • Can be something as simple as changing your outfit, the color of your walls or as complex as your job. • Relatively easy to adapt to because you establish the parameters of the change. • Usually accompanied by a sense of excitement and expectation.
Characteristics of Change • Imposed Change • Typically much more complex than self imposed change. • Can be difficult to adapt to. Usually because the individual is not in control of parameters of the change. The difficulty increases as the information flow decreases. • It can be difficult to not take it personally. • Usually accompanied by a sense of dread and a fear of the unknown.
SEESignificant Emotional Event • Requires you to adapt to a new situation • Can affect you physically and emotionally • Two types of SEEs • Personal (marriage, divorce, birth, death) • Professional (job, resources, bosses)
Stages of a Significant Emotional Event • Shock or Denial – I Can’t believe It! • A Flood of Emotion – Typically Anger • Bargaining – Let’s Short Cut the Process • Depression – Mistaken for Grief • Acceptance – Intellectual or Emotional
The Four F’s of ChangeWhich One are You? • Freeze • Fight • Flee • Flow
Working Through Stress and Change • How long does all this take? • Typically 12 to 18 months • Must occur within 24 months or you will risk burn out and quit or you will become difficult and “batter the nest”. • All changes produces loss (which must be grieved). • Recognize that this process is natural and normal. • Change produces fear – Of What?
Working Through Stress and Change (Con’t) • How Do I Feel • Confused or unhappy • Low Morale • Beaten Down • Alone – Nobody Knows the Trouble I Seen • Depressed – But not an excuse to misbehave or perform poorly. • Acceptance – How Do I Get There? • Let’s go back to the old ways.
Ways to Protect Yourself • Recognize that what you are feeling is normal, resisting will only make it worse. • Find someplace to vent your anger. • Managers must increase information flow, if you are not getting enough information, ask for it. Don’t be a martyr. • Keep in mind that during times of change, all perceptions are distorted and they are usually negative. • Keep as much familiarity as possible during times of change. • Work on maintaining or creating a support system. • Take care of yourself physically. Avoid escaping with excessive alcohol consumption, drugs, over eating, gambling, etc. • Relax – You have been through things like this before and survived you will survive this change too. • Where am I going to end up?
BE POSITIVE! • How you approach the change will determine how well you will adapt to the change. • Managers – Remember that associates are looking to you see how you are reacting. • QTIP – Quite Taking It Personally - You are not the only one going through this. Be the example!
