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Personal Sensitivity and Conflict Resolution

Personal Sensitivity and Conflict Resolution. ARES Leadership Conference Plover, Wisconsin November 6, 2004. Objectives. Understand Personal Sensitivity Accept and Deal with Conflict Overcoming Instinct Creating a Mature, Healthy Environment. Personal Sensitivity.

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Personal Sensitivity and Conflict Resolution

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  1. Personal Sensitivity and Conflict Resolution ARES Leadership Conference Plover, Wisconsin November 6, 2004

  2. Objectives • Understand Personal Sensitivity • Accept and Deal with Conflict • Overcoming Instinct • Creating a Mature, Healthy Environment

  3. Personal Sensitivity • Walk in Another Person’s Shoes • Understand Their Challenges • Empathize • Being Sensitive is the Key!

  4. Responses to Conflict • Avoid • Accommodate • Aggression/Engage • Compromise • *Collaborate

  5. Sometimes even your best efforts will not work. At those times you need to cut your losses and move on. Don’t feel bad, just move on!

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