Board Meeting

1. Board Meeting Texas Department of Information Resources May 17, 2012

2. Executive Director’s Report Karen W. Robinson Executive Director DIR Board Meeting | May 17, 2012

3. Executive Director’s Report • Report on Agency Performance • Employee Recognition • Chief Administrative Office • Amy Baillargeon, Government Relations Specialist • Chief Financial Office • Tony Galaviz, Director of Accounting • Chief Operating Office • Steve Pyle, NSOC Operations Manager, CTS • Stuart Walsh, Project Manager, CTS • Next Board Meeting – Thursday, August 30, 2012 DIR Board Meeting | May 17, 2012 Executive Director’s Report

4. Finance Update Nick Villalpando Chief Financial Officer DIR Board Meeting | May 17, 2012

5. FINANCE UPDATEAgenda DIR Board Meeting | May 17, 2012 Finance Update • Customer Rebates • Financial Statement Highlights – FY12 YTD (end of Q2) • Budget Status • Operating Results • Budget Amendments

6. Customer Rebates The General Appropriations Act (GAA) requires DIR to distribute to customers administrative fees collected in excess of costs. Rebates result from excess fund balances accumulated through August 31, 2011. DIR has distributed a total of $11.7 million to customers (state agencies, higher education institutions, school districts, and local government) of the Cooperative Contracts and Communications Technology Services programs. This action reduces DIR’s beginning fund balances to the amounts appropriated in the GAA. DIR Board Meeting | May 17, 2012 Finance Update

7. FINANCIAL STATEMENT HIGHLIGHTS: FY12 YTD (END OF Q2)Budget Status as of February 29, 2012 • Revenue • Overall agency operating revenue is on target with operating budget • Technology Sourcing (Cooperative Contracts) – positive variance of 10% • Administrative fee revenue in excess of budget cap • Communications Technology Services (TEX-AN and CCTS) – negative variance of 2.7% • Due primarily to impact of phasing out customer-specific projects • Budget Amendment 1 • Technology Center Services (Data Center) – negative variance of 6.5% • Due primarily to lower customer volumes • Budget Amendment 2 • Expenditures • Collective agency perspective – operating expenditures are trending slightly under budget (<1%) DIR Board Meeting | May 17, 2012 Finance Update

8. FINANCIAL STATEMENT HIGHLIGHTS: FY12 YTD (END OF Q2)Operating Results as of February 29, 2012 DIR Board Meeting | May 17, 2012 Finance Update

9. FINANCIAL STATEMENT HIGHLIGHTS: FY12 YTD (END OF Q2)Discussion and Approval of Budget Amendments • For Board Approval • Amendment 1 • Decrease TEX-AN Gross Revenue by $4,264,327 • Decrease TEX-AN Customer Funded Project Expenses by $3,876,661 • Decrease TEX-AN Net Revenue by $387,666 • Decrease TEX-AN Telecom Infrastructure by $371,158 • Reflects phase-out of customer-specific projects • Amendment 2 • Decrease Data Center Services Gross Revenue by $11,127,670 • Decrease Data Center Services Cost of Services by $10,808,810 • Decrease Data Center Services Net Revenue by $318,860 • Reflects decrease in customer volumes • Staff requests Board approval of Amendments 1 and 2 – ACTION Continued DIR Board Meeting | May 17, 2012 Finance Update

10. FINANCIAL STATEMENT HIGHLIGHTS: FY12 YTD (END OF Q2)Discussion and Approval of Budget Amendments Continued • For Reporting PurposesThe following amendment was approved by the Executive Director pursuant to the budget amendment policy – Board approval not required • Amendment 3 • Reclassification of $158,292 professional fees budget in Direct Operating Expenditures to Indirect Expenses DIR Board Meeting | May 17, 2012 Finance Update

11. Texas Administrative Codeand Board Guide Martin Zelinsky General Counsel DIR Board Meeting | May 17, 2012

12. Texas Administrative Code • Rules Proposed for Adoption • 1 TAC 202 – Information Security Standards – ACTION • Rule Proposed for Public Comment • 1 TAC 201 – General Administration – ACTION DIR Board Meeting | May 17, 2012Texas Administrative Code

13. Board Guide DIR Board Meeting | May 17, 2012Board Guide

14. Statewide Technology Services Carl Marsh Chief Operating Officer DIR Board Meeting | May 17, 2012

15. Technology Sourcing Office • Established Technology Sourcing Office • Enterprise Contracts • Cooperative Contracts • Business Analysis and Governance • Customer Purchases YTD = $706M • State Agencies = 31% of purchases • Cost Savings YTD = $117M • State Agencies = 34% of savings • Percent of Eligible Texas Local Government Entities Using DIR = 53.6% • Average Cost Recovery Rate for FY 2012 YTD = .41% DIR Board Meeting | May 17, 2012 Chief Operating Office | Technology Sourcing Office

16. Communications Technology Services • Transitioning from ATM/Frame to MPLS services • Customer survey responses • 95% neutral to very satisfied • 5% not satisfied (user interface to billing portal key complaint) • Continuing automation of back office DIR Board Meeting | May 17, 2012 Chief Operating Office | Communications Technology Services

17. Data Center Services Settlement agreement IBM Operational services concluded on April 30, 2012 Amendments providing essential services from May 1–June 30 Full services under the new service delivery model to start July 1 DIR Board Meeting | May 17, 2012 Chief Operating Office | Data Center Services

18. Texas.gov • Visits and Transactions during 2Q show 12% growth • Implemented new capabilities: • Texas.gov Emergency Portal on TxNet Framework • City of Mesquite Utility Payment • OAG Open Records • Continuing customer supportWebinars, Portal and Governance Refresh • Business model and fee structure • ValIDate Fees – ACTION • Fees changes • Texas Department of Public Safety – Capitol Access Pass – ACTION • Texas Department of Public Safety – Concealed Handgun Application – ACTION • eFiling Extension – ACTION DIR Board Meeting | May 17, 2012 Chief Operating Office | Texas.gov

19. ENTERPRISE SERVICE –DIRValIDate Fees – ACTION • Five new web services that provide superior ID verification to the existing TexasOnline Authentication System (TOAS) • Expands customer base to commercial businesses and individuals • Participating agencies providing data to support ValIDate will • Pay no fee for services • Be compensated for expenses with part of the transaction fee DIR Board Meeting | May 17, 2012 Chief Operating Office | Texas.gov

20. ENTERPRISE SERVICE –DIRValIDate Fees – ACTION • Pricing per service is based on volume and progresses to the next tier as volume increases. Fee Model DIR Board Meeting | May 17, 2012 Chief Operating Office | Texas.gov

21. TEXAS DEPARTMENT OF PUBLIC SAFETYCapitol Access Pass – ACTION On 2/9/2012 the Board approved a $7 transaction fee to be paid by the constituent, with DPS to pay all credit card fees. A business decision has been made by DPS to pass all fees to the constituent. DIR Board Meeting | May 17, 2012 Chief Operating Office | Texas.gov

22. TEXAS DEPARTMENT OF PUBLIC SAFETYConcealed Handgun License –ACTION On 2/25/2010 the Board approved a $2 transaction fee to be paid by the constituent, with DPS to pay all credit card and help desk fees. A business decision has been made by DPS to pass all fees to the constituent. DIR Board Meeting | May 17, 2012 Chief Operating Office | Texas.gov

23. OFFICE OF COURT ADMINISTRATIONeFiling Services Continuation Fee Structure – ACTION DIR Board Meeting | May 17, 2012 Chief Operating Office | Texas.gov • eFiling Services are part of the Master Work Order that expires on 8/31/2012. Texas.gov cannot continue to provide service under the original terms and conditions. • OCA has requested continuation of eFiling services for approximately 18 months while procuring a new solution. • Fees are contingent on approval by the appropriate customer authority. • Estimated State Revenue Share is $713,364, based upon a projected volume of ~ 445,129 eFilings, 1,416 eServices, and 96,359 joint eFilings and eServices. • Indigent eFilingfees will remain waived.

24. Legislative Update Lori Person Chief Administrative Officer DIR Board Meeting | May 17, 2012

25. LEGISLATIVE UPDATESunset Commission Representative Dennis BonnenChair, Angleton Representative Rafael AnchiaDallas Representative Byron CookCorsicana Representative Harold V. Dutton, Jr.Houston Representative Walter “Four” PriceAmarillo CasandraOrtizPublic Member, San Antonio Senator Robert NicholsVice Chair, Jacksonville Senator Brian BirdwellGranbury Senator Joan HuffmanHouston Senator Dan PatrickHouston Senator John WhitmireHouston Jan NewtonPublic Member, Boerne DIR Board Meeting | May 17, 2012 Legislative Update

26. Progress on Bill Implementation, Sunset Issues DIR Board Meeting | May 17, 2012 Legislative Update

27. Interim Charges Karen Robinson, Angel Cruz and Martin Zelinsky testified before legislative committees. • House Committee on Technology • Interim Charge #1 –Examine ways to create incentives for technology companies to come to Texas, including the feasibility of public-private partnerships. • Interim Charge #5 – Monitor the agencies and programs under the committee’s jurisdiction and the implementation of relevant legislation passed by the 82nd Legislature. • House Committee on Public Health • Interim Charge #2 – Study the various health registries maintained by the state, including the similarities and differences in reporting, consent, security, and portability of data. Assess registry compliance with standards for the protection and transmission of registry data and identify any additional steps necessary to ensure security, efficiency, and utilization. • Senate Committee on Government Organization • Interim Charge #3 – Study the state bidding process, auto-renew clauses in contracts, and contract management protocols to ensure truly competitive bidding and the highest-quality service for taxpayers at the best price. DIR Board Meeting | May 17, 2012 Legislative Update

28. Technology and Information Briefs Download DIR Technology and Information Briefs DIR Board Meeting | May 17, 2012 Legislative Update

29. Legislative Communications DCS Press Releases Legislative Press Releases DIR Board Meeting | May 17, 2012 Legislative Update

30. Information Security Update Angel Cruz Chief Information Security OfficerOffice of the State CISO DIR Board Meeting | May 17, 2012

31. Key Information Security Activities FY2012 – Q2/Q3 State Security Vision State of the State Report Security Assessments Statewide Collaboration Convergence DIR Board Meeting | May 17, 2012 Information Security Update

32. Statewide IT Security Vision • Focus on traditional cyber operations AND enterprise risk context • Measure distributed program trends and approaches • Create holistic capability and maturity views • Build new capabilities for statewide maturity • Update State Enterprise Security Plan • Support agency risk-based goals • Emphasize working with business partners • Lead cyber security collaboration • SISAC/SB-988, ISWG/ISO; ISF • TX-ISAC – consider statewide critical infrastructure DIR Board Meeting | May 17, 2012 Information Security Update

33. State of the State SecurityPosture Report • Preliminary observations/trends • Opportunities • Security and risk staffing • Security in software development • Identity and access management standardization • Consistent event monitoring and analysis • Internal network segmentation • Noteworthy • Encryption technology • Use of DIR security offerings DIR Board Meeting | May 17, 2012 Information Security Update

34. State Agency Security Assessments DIR Board Meeting | May 17, 2012 Information Security Update

35. Statewide Collaboration Convergence • Statewide Information Security Advisory Committee (SISAC) • Agency/City/County/Industry partnership authorized by DIR Board to • Guidance to DIR • Key subcommittees • Review of State of the State • Texas Cybersecurity, Education, Economic Development Council (TCEEDC) • Public/Private partnership authorized by SB-988 to help Texas • Mature cyber security best practices • Advance cyber education capability • Recommend strategies to enhance Texas cyber industry • Joint Meeting May 16, 2012, in Austin • Cross group advisement DIR Board Meeting | May 17, 2012 Information Security Update