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Lexus Quality Stories and Customer Service

Lexus Quality Stories and Customer Service. Agenda. Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality. Lexus Engine Technologies “Performance Plus”. Video: Lexus “Clean Room” Engine Assembly.

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Lexus Quality Stories and Customer Service

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  1. Lexus Quality Stories and Customer Service

  2. Agenda Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality

  3. Lexus Engine Technologies “Performance Plus”

  4. Video:Lexus “Clean Room” Engine Assembly

  5. Lexus Engine Technology • VVT-i • Liquid-filled engine mounts • Exhaust Heat Recovery System • Lightweight aluminum construction

  6. VVT-i Continually adjusts intake and exhaust valve timing Improves torque at low speeds Enhances acceleration at mid to high speeds Improves fuel efficiency Reduces emissions

  7. Liquid-Filled Engine Mounts Reduce noise, vibration and harshness Help promote a quieter ride

  8. Exhaust Heat Recovery System Recovers heat energy from exhaust system Reduces engine warm-up time Promotes fuel efficiency Reduces emissions – all Lexus models are SULEV Heats cabin faster

  9. Lightweight Aluminum Construction Reduces weight More effective heat management Helps improve fuel efficiency

  10. Lexus Engine Technology Value Story“Performance Plus"

  11. “Performance Plus” VVTI = better power AND fuel efficiency Liquid-filled engine mounts provide quieter cabin “Clean Room” engine building area Aluminum engine construction provides stronger, lighter engine

  12. Agenda Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality

  13. Lexus Hybrid Technologies “Advanced Power Sources”

  14. Lexus Hybrid Drive System • Most advanced hybrid system available • Advanced components • Benefits: • Impressive performance • Low noise, vibration and harshness • Reduced emissions • Improve fuel efficiency • Highly versatile technology

  15. Impressive Performance Excellent power output from a standing start Quicker 0-60 times than some gas V-8 powered competitors

  16. Low Noise, Vibration and Harshness • Electric-only at startup and low speeds • Air conditioning is always fully functional • Electric Power Steering • Quieter performance • Eliminates hydraulic components • Less parasitic drag

  17. Low Noise, Vibration and Harshness • Electronically Controlled Continuously Variable Transmission reduces noise • Planetary direct-gear platform • Reduced maintenance vs. belt drive • Advantage vs. competition

  18. Reduced Emissions 70% less emissions compared to average new vehicle Super Ultra-Low Emissions Vehicle rating Zero emissions when on electric power Smaller gasoline engines

  19. Improved Fuel Efficiency Reduces fuel consumption Delivers ample power Efficiency of a 4-cylinder with the power of a 6-cylinder

  20. Fuel Efficiency *EPA-estimated mileage figures. Actual mileage may vary. • CT200h • 43/40/42 mpg* (City/Hwy/Combined) • RX 450h FWD • 32/28/30 mpg* (City/Hwy/Combined) • RX 450h AWD • 30/28/29 mpg* (City/Hwy/Combined)

  21. Lexus Hybrid Lineup RX 400h andRX 450h GS 450h LS 600h L CT 200h HS 250h

  22. Lexus Hybrid Drive System • Flexible and adaptable • Tuned for efficiency or performance • Wide range of applications • Engineered to work with all platforms, engines and drivetrains

  23. Lexus Hybrid TechnologiesValue Story“Advanced Power Sources”

  24. “Advanced Power Sources” Lexus Hybrid Drive technologies deliver impressive performance, low NVH, reduced emissions and improved fuel efficiency Lexus Hybrid Drive system can be adapted to a wide range of body platforms, drivetrains and engines

  25. Agenda Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality

  26. Lexus Vehicle Glass “Intelligent Glass”

  27. Lexus Vehicle GlassValue Story“Intelligent Glass”

  28. “Intelligent Glass” Water shedding = better visibility Acoustic glass = quieter 100% block of UVB rays

  29. Agenda Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality

  30. Lexus Customer Service “Looking Out for Number One”

  31. Lexus Customer ServiceValue Story“Looking Out for Number One”

  32. “Looking Out for Number One” Various amenities and Services 24-hour Emergency Roadside Assistance Toll-Free Customer Service Number Owner Satisfaction

  33. Agenda Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality

  34. Lexus Fit and Finish “What a Beautiful Body”

  35. Video:Lexus Fit and Finish

  36. Lexus Fit and FinishValue Story“What a Beautiful Body”

  37. “What a Beautiful Body” Meticulous attention to detail Combination of state-of-the art technology and human craftsmanship ensures that vehicles meet high build quality standards Kaizen = continuous improvement

  38. Agenda Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality

  39. Lexus Paint Quality “The Finishing Touch”

  40. Video:Lexus Paint Quality

  41. Lexus Paint QualityValue Story“The Finishing Touch”

  42. “The Finishing Touch” Advanced paint processes Strict team-member protocols

  43. Thank You!

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