Lexus Quality Stories and Customer Service

2. Lexus Quality Stories and Customer Service

3. Agenda Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality

4. Lexus Engine Technologies

5. Lexus Engine Technology • VVT-i • Liquid-filled engine mounts • Exhaust Heat Recovery System • Lightweight aluminum construction

6. VVT-i Continually adjusts intake and exhaust valve timing Improves torque at low speeds Enhances acceleration at mid to high speeds Improves fuel efficiency Reduces emissions

7. Liquid-Filled Engine Mounts Reduce noise, vibration and harshness Help promote a quieter ride

8. Exhaust Heat Recovery System Recovers heat energy from exhaust system Reduces engine warm-up time Promotes fuel efficiency Reduces emissions – all Lexus models are SULEV Heats cabin faster

9. Lightweight Aluminum Construction Reduces weight More effective heat management Helps improve fuel efficiency

10. “Performance Plus”Lexus Engine Technologies Value Story As a luxury vehicle owner, you expect your vehicle to provide the best possible combination of power, efficiency, reliability and refinement. That’s why Lexus engineers employ a variety of engine technologies to create this balance. For instance, Lexus employs Variable Valve Timing with intelligence (VVT-i) which raises the efficiency of the combustion process, meaning more power and better fuel efficiency. Another example of Lexus engineers’ attention to detail is the liquid-filled engine mounts, which help reduce interior noise, vibration, and harshness. An Exhaust Heat Recovery System promotes more efficient engine warm-up time. Lexus engineers also employ lightweight aluminum construction to reduce vehicle weight for better performance and fuel efficiency. These are just a few examples of the commitment Lexus has to producing engines that are powerful, fuel-efficient and exceptionally refined. And of course, Lexus engines are designed to be just as refined and powerful in year 10 as they are on the day of delivery, providing you with years of faithful service.

11. Agenda Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality

12. Lexus Hybrid Technologies

13. Lexus Hybrid Drive System • Most advanced hybrid system available • Advanced components • Benefits: • Impressive performance • Low noise, vibration and harshness • Reduced emissions • Improve fuel efficiency • Highly versatile technology

14. Impressive Performance Excellent power output from a standing start Quicker 0-60 times than some V6-powered competitors

15. Low Noise, Vibration and Harshness • Electric-only at startup and low speeds • Air conditioning is always fully functional • Electric Power Steering • Quieter performance • Eliminates hydraulic components • Less parasitic drag

16. Low Noise, Vibration and Harshness • Electronically Controlled Continuously Variable Transmission reduces noise • Planetary direct-gear platform • Reduced maintenance vs. belt drive • Advantage vs. competition

17. Reduced Emissions 70% less emissions compared to average new vehicle Super Ultra-Low Emissions Vehicle rating Zero emissions when on electric power Smaller gasoline engines

18. Improved Fuel Efficiency Reduces fuel consumption Delivers ample power Efficiency of a 4-cylinder with the power of a 6-cylinder

19. Fuel Efficiency *EPA-estimated mileage figures. Actual mileage may vary. • CT200h • 43/40/42 mpg* (City/Hwy/Combined) • RX 450h FWD • 32/28/30 mpg* (City/Hwy/Combined) • RX 450h AWD • 30/28/29 mpg* (City/Hwy/Combined)

20. Lexus Hybrid Lineup RX 400h andRX 450h GS 450h LS 600h L CT 200h HS 250h

21. Lexus Hybrid Drive System • Flexible and adaptable • Tuned for efficiency or performance • Wide range of applications • Engineered to work with all platforms, engines and drivetrains

22. “Additional Power Sources”Lexus Hybrid Technologies Value Story Who says you can’t have it all? Lexus Hybrid Drive combines both electric and gasoline power into a sophisticated power source helps to reduce emissions and boosts fuel efficiency while also delivering breathtakingly smooth performance. Lexus is the only premium vehicle manufacturer to offer a hybrid model in each of its segments. And Lexus engineers are constantly looking for ways to produce vehicles that are even more fuel-efficient. As a manufacturer with a solid reputation for advanced technological thinking, Lexus is committed to advancing the science of fuel-efficient vehicles that provide serene quietness and impressive performance and responsiveness. Looking to the future, Lexus Hybrid Drive provides substantial adaptability for future driveline options. While today’s fuel choices are primarily gasoline, diesel and electric, the Lexus Hybrid Drive can be adapted for use with other fuel choices, including vehicles powered by hydrogen, compressed natural gas (CNG) and fuel-cells.

23. Agenda Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality

24. Lexus Vehicle Glass

25. “Intelligent Glass”Vehicle Window Glass Value Story Lexus pays close attention to every aspect of a vehicle’s design — down to details such as the glass installed in each model. Every Lexus vehicle features a highly UV-resistant windshield for added comfort and protection. Various models are also equipped with acoustic windshield technology, which improves passenger comfort by further reducing interior noise. These windshields benefit from a special sound-dampening layer that suppresses the intrusion of wind and road noise into the passenger compartment for a quieter, more comfortable ride. Lexus vehicles also feature water-repellant film in the front-door windows to help keep the glass clear and maintain visibility in conditions such as rain, sleet and snowy conditions.

26. Agenda Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality

27. Lexus Customer Service

28. “Looking Out for Number One”Lexus Customer Service Value Story The fact that Lexus continues to lead all other luxury car manufacturers in total volume sales is a reflection of our ability to provide superior customer service. Lexus is committed to creating a customer experience unlike any other. Consider, for example, the various amenities and services offered by our Lexus dealerships. They may include such things as customer lounges, offices you can use for business, free service pickup and delivery, service loaner vehicles, complimentary car washes and even concierge services. In addition, every Lexus owner has access to our 24-hour emergency Roadside Assistance as well as a toll-free Customer Service number. At Lexus, superior customer service is a priority, which is why Lexus owners are some of the most satisfied drivers on the road today. It also explains why so many of our existing customers keep coming back again and again. In short, the real value of owning a Lexus isn’t just the experience of driving one — it’s the satisfaction you derive from owning one.

29. Agenda Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality

30. Lexus Fit and Finish

31. “What a Beautiful Body”Lexus Fit and Finish Value Story One of the hallmarks of a Lexus vehicle is its superior fit and finish. Throughout the build and assembly process, meticulous attention is paid to every weld and seam. For example, side and roof panels are installed using an 8-camera position system to ensure the correct location and alignment of all parts. What’s more, to ensure added strength and durability, there are close to 5,000 welding points on each vehicle—versus 4,000 on the average mainstream production model. Using a combination of state-of-the-art technology and human craftsmanship, every vehicle is carefully put together and inspected repeatedly to ensure that it meets the highest build quality standards. At Lexus, we adhere to the philosophy of kaizen—continuous improvement. The result is that Lexus customers can enjoy a vehicle that truly is as good as it looks.

32. Agenda Lexus engine technology Lexus hybrid technology Lexus vehicle glass Lexus customer service Lexus fit and finish Lexus paint quality

33. Lexus Paint Quality

34. “The Finishing Touch”Lexus Paint Quality Value Story One of the first things that most people notice about Lexus vehicles is the rich, lustrous finish of its body. Free of the kinds of imperfections you often find in mainstream cars, Lexus vehicles exude a level of quality that consistently wins praise from customers and automotive experts, alike. Using a combination of advanced paint processes and strict team-member protocols, Lexus sets the bar for the industry. The results speak for themselves: Lexus vehicles are as beautiful to look at as they are satisfying to drive.