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Communication…

Communication…. Coverage. Leader/Manager & communication . Leadership Roles – what a Leader does. Have a vision. Communicate vision and rally people around it. Set values & behaviors. Get people with required skill and attitude/behavior Bring the best out of people.

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Communication…

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  1. Communication…

  2. Coverage.... • Leader/Manager & communication • .

  3. Leadership Roles – what a Leader does • Have a vision. • Communicate vision and rally people around it. • Set values & behaviors. • Get people with required skill and attitude/behavior • Bring the best out of people. • Take key decisions – strategy & others • Instill hope & optimism • Build organization for future – culture, more leaders..

  4. Leadership Roles – what a Leader does • Have a vision. Gandhi, Mandela, Steve Jobs, JRD… Big, beyond personal agenda & for organization Passion. What passion does? • Communicate vision and rally people around it. Build shared vision. People see role for themselves & make the vision their own JFK… • Set values & behaviors. Gandhi –inclusiveness & non violence GE – integrity & excellence • Get people with required skill and attitude/behavior who complement each other.

  5. Leadership Roles – what a Leader does • Bring the best out of people Clive Loyd, Ganguly-Irfan, Imran -Inzmam • Take key decisions – strategy & others Tough calls & not popularity contest, Courage. • Instill hope & optimism Can do attitude, SatishDhawan.. • Build organization for future – culture, more leaders..

  6. Leader & Communication… • Communication as enabling tool to achieve vision & goals Bad examples Dr Good examples • Leader & Manager as communicator • Persuasive & forceful communication, The message relevance to the target audience, Personal credibility • Managerial communication - what, why, when, how, where. Examples. • Barak Obama as a communicator

  7. Functions of Communication…. • Motivation • Manager foster motivation by clarifying employees what is to be done, how well they are doing & what can be done to improve performance.. • CEO communicates vision • CEO communicating in crisis • Control ; Organization/Mgr spell out do’s & don’t as how employees should conduct themselves. Example- Employee Manual, Induction program, Values & behavior standard.. • Information that employees need to make decision • Emotional expression to fulfill social needs...

  8. Communication process.. • Sender. • Encoding • Message. • Channel • Decoding. • Receiver. • Noise. • Feedback.

  9. Communication process.. • The sender initiates a message by encoding a thought • The message is the product of sender’s encoding • Channel is the medium through which the message travels which is selected by the sender. It is formal or informal. • Receiver decode the message in the form that can be understood by him/her • Noise – communication barrier • Feedback is the check – how successful we have been transferring our message as originally intended

  10. Direction of communication…. • Downward • Upward • lateral

  11. Direction of communication…. What types communication are these? • Manager passing on instruction to sub ordinates • Supervisor giving job instructions • CEO sharing company performance with employees • Manager giving performance feedback to Campus Recruit • Employee sharing his feelings with colleague • Employee sharing his achievements with his Manager • Manager conducting performance review with workmen • Employee satisfaction survey • Employees giving suggestions for performance improvement • All Departmental Heads having discussion about customer complaints

  12. Interpersonal communication.. • Oral, Written, Non –verbal • How important is body language • Viv Richards/Nelson Mandela • Negotiation between union & Management • Negotiation with suppliers • Manager interacting with customer

  13. Organizational communication…. • Formal small group networks • Chain – rigidly follow the formal chain of command • Wheel – central figure as conduit of all communication • All channels- free flow of information in all direction/ • The grapevine • Computer aided/Email • Video conf

  14. Performance of Networks

  15. Organizational communication practices & what it does…. • Workout in GE • Open forum meeting • CEO meeting the young GETs & MBAs • Best practices sharing forum • Inter unit conferences in big organization • Dinner meeting • MBWA • CEO sharing company vision with fresh young employees

  16. Barriers…. • What is an effective communication • Accuracy • Timely. • Target audience • Desired impact • Exercise- from your experience ; what are barriers?

  17. Barriers…. • Filtering; • Manager tells his boss what he feels his boss wants to hear. He is filtering information • Sender purposely manipulating information • More the number of levels, the more filtering • Selective perception • Our perception is our reality. Many times, we do not see reality, we interpret what we see & call it reality • Example – IR used to deal with conflicts, interpret celebration as conflict • Information overload • When individuals have more information then they can sort out, they tend to select/ignore/forget information

  18. Barriers…. • Emotions. • Language; same word understood differently • Communication apprehension or anxiety • Some people not comfortable speaking in public • Cultural barrier

  19. What causes distortion or the barriers to understanding/listening? • Perceptions • Language • Semantics • Personal Interests • Emotions • Inflections • Environment – noise • Preconceived notions/expectations • Wordiness • Attention span • Physical hearing problem • Speed of thought

  20. Communication Kills

  21. Issues... • Communication between men and women • Cross cultural • Silence as communication

  22. You as Communicator.. • Self evaluate • Take others feedback • On 8 parameters • What I do well & what I need to improve • Identify one area for improvement.

  23. You as communicator… How do you communicate with others on day to day basis? Rate yourself in 1 to 5 point scale. How do others rate you? Get others feedback Identify one are of improvement based on your own score & other’s score. • Communicate clearly • Know the objectives while communicating with others • Listen to others. • Have an open mind • Aware of my emotions and do not let them affect my communication negatively. • Other person believe in me • Try to overcome perceptual biases such as stereotypes etc. • Show interest in other people

  24. You as communicator…Score • 25 & below; Below Average • 25 to 30 Average • 30 to 35 Good • 35 & above Very Good

  25. COMMUNICATION

  26. Process of exchanging information and understanding between people

  27. No Replay End Communication No Reply (One-Way Communication Responds Replies

  28. Communication Networks

  29. Performance of Networks

  30. What causes distortion or the barriers to understanding/listening? • Perceptions • Language • Semantics • Personal Interests • Emotions • Inflections • Environment – noise • Preconceived notions/expectations • Wordiness • Attention span • Physical hearing problem • Speed of thought

  31. Communication Kills

  32. Johari Window

  33. http://www.reneevations.com/professionaldevelopmentblog/wp-content/uploads/2009/08/FM-Image.pnghttp://www.reneevations.com/professionaldevelopmentblog/wp-content/uploads/2009/08/FM-Image.png

  34. EFFECTIVENESS ARENA BLIND PRIVATE DARK

  35. Cross Cultural Communication

  36. http://www.youtube.com/watch?v=2EwsNKkVPog&feature=related

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