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Enhance understanding and trust by listening beyond presenting issues to uncover deeper stories and emotional cues of mothers and babies. Learn to decode non-verbal cues and handle ambivalence towards important decisions. Presented at Moving Forward in Practice Conference, August 2012 by Dr. Ian Harrison. Visit www.drianharrison.com.au for more information.
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It’s All About Communication… Communication for a Positive Outcome in Working With Perinatal Clients. Dr Ian Harrison Moving Forward in Practice Conference August 2012
Listening: the key to communication. The aim is to promote the development of understanding and trust.
Listening for more than the presenting problem. Be on the lookout for the deeper issues.
Listening for the story of the baby. Every mother and baby have a unique story.Help to ventilate the story of the baby.
Listening to the parent’s past. Hearing the mother’s cry.
Case 1: A mother with a new baby in the NICU. A bird in the hand?
Listening for “negative” communication. What to do about it.
Look for non-verbal communication. The emotional communication.
Listen for ambivalence. Ambivalence is common and can be used to move things forward.
It’s All About Communication… Thank You www.drianharrison.com.au
THE END Thank You www.drianharrison.com.au