1 / 23

TOPIC TEAMS

TOPIC TEAMS. TEAM RIP TIDE: Key to pro success Interdependency → Cooperation → Frequent behavioral reinforcement → Mutual accountability → Shared goals → 4 I AMs. PSYCH RIP-TIDES FORMING: common agenda STORMING: influence niches. NORMING: informal accountability

chana
Download Presentation

TOPIC TEAMS

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. TOPIC TEAMS

  2. TEAM RIP TIDE: Key to pro success • Interdependency → • Cooperation → • Frequent behavioral reinforcement → • Mutual accountability → • Shared goals → • 4 I AMs

  3. PSYCH RIP-TIDES • FORMING: common agenda • STORMING: influence niches

  4. NORMING: informal accountability • PERFORMING: interactive synergy

  5. 3 ORGDRAMAS

  6. OD #1. What team development stage is probably indicated by the following comments:

  7. “No way I’m going to the office this weekend.” none “Let me show you where you went wrong.” N “Why do we handle everything differently for these 2 clients?” N “I don’t really care what we decide to do.” S

  8. “We could sure use your expertise on this project.” P “That plan has no chance of working. Impossible for sure.” S “Gabe, you can figure out that software if you put your mind to it. Send us an email tomorrow about how much progress you’ve made.” P

  9. OD #2. DICK AZAR COORS

  10. 5 self-directed teams in 5 El Paso market segments with 56% city market share. • Each team kept half of its revenues for pay, admin. services, maintenance, & capital investment.

  11. Azar Dist. made short & long term loans to teams; offered strat & admin services; interfaced with Colorado HQ. • TMs (avg. ed. level of 10th grade) averaged $85k in today’s money.

  12. Need to miss work? • Let your team down? • Need more customers? • Temp workers? • Customers behind on payments?

  13. OD #3. F.A.S.TINTERDEPENDENCIESFastAssistanceServiceTeamWheels

  14. Rank order areas of F.A.S.T. interdependency: TMs working on tasks together physically (4th) Joint DM throughout the workday (2nd) Individual TM use of MIS (1st) Sharing common job duties (3rd)

  15. How much do F.A.S.T. TMs need one another for individual personal success? (1-5 scale)

  16. 4-5 Because they all perform basically the same functions but are perpetually too busy for each TM to specialize in 1 job only. The unpredictable arrival of customers in person & by phone & the pressing need for fast customer turnaround necessitates that TMs continually cycle in & out of the same basic job functions.

  17. Assess the impact: (1-5) Because Ryan Rogers got behind on prepping cars, Armando Mendez lost 2 rentals & Lauren Culp had to work overtime trying to get Victoria, TX Wheels agency to send some over pronto. (3-4)

  18. Several potential new customers left due to slow service (4-5) • Perhaps the other TMs should assist Ryan when he gets behind (time permitting) instead of relegating him “loner” duties. (4-5)

  19. WHOWHATWHYWHERE WHENHOW All 6 of the F.A.S.T. team were at work on their Sunday day off.

  20. F.A.S.T. Sunday

  21. Good sign of the FAST team’s commitment to performance & personalized internalization of the mission. • How well you can perceptively fill in the WWWWWH reality, the more professional you are: reality orientation is the ultimate professional skill/acumen.

More Related