India Post

1. India Post

2. Recent E-Governance Projects • MCA 21 • Income Tax Department • Passport Department • State FMS - Treasury • Other Large Computerisation Projects • SBI and other banks • Indian Railways • Projects in pipeline • India Post • UID

3. Driving Thought behind E-Governance Projects • We may have different driving goal in mind • Automation for improving internal efficiency • Improving service to the user/citizen • Financial inclusion of less privileged citizen • Satisfaction of being in the fore front of the technology use – using the latest technology • What should be the guiding objective in E-Governance projects?

4. India Post’s vision is to be a socially committed, technology driven, professionally managed and forward looking organization

5. The Business Challenges • How to ensure timely delivery of services to the citizen? • Enhancing customer satisfaction • How to increase revenue to survive and grow? • To be economically viable • How to provide new services? • How to compete with private players? • How to meet USO mandate? • Employee delight? • Brand image building

6. Key Advantages • A very large service network • About 1.5L post offices across the country • 25K departmental and 1.3L extra departmental PO • A trusted organisation • Dedicated manpower

7. Services Provided by India Post • Communication Services - Letters • Transport Services – Parcels, logistics • Financial Services – Savings Bank,MoneyOrder, insurance • Premium value added services – speed post, business post • Social empowerment services – old age pension, NREGS • Internal processes • ERP

8. … the success so far Largest postal network in the world with 1.55 lakh Post Offices of which 89% are in the rural areas “Post Office serves an area of 21.2 sq. km. & population of 7,166” EMS Speed Post The high speed express service delivery of letters / posts with online status tracking E-Payment Most convenient way to pay bills under one roof E-Post Bridging the digital divide by combining the speed e-mail with the reliability of a Postman Instant Money Order Service Instant domestic Money Transfer Service now available in 1096 post offices across the country e-Intimation of Delivery Electronic information about delivery of articles through e-mail, web site or electronic web-based access to the senders E-Banking Computerization of the Post Office Saving Bank for Anywhere , Anytime banking Postal Life Insurance Low premium high bonus Insurance products

9. Progress so far • Govt provisioned INR 1800 Crore for the 5 year plan • PMU established • Advisory committee in place • Appointed consultant for the project • As-Is study over • Benchmarking against leaders • To-Be state defined • High level solution architecture finalised • Process is on for preparing various RFPs

10. Success Factors - Desirable • Shared vision of the organisation • Key committed and empowered people • Sense of responsibility towards users • Ethical conduct • Driven by professional reasoning • Technical know how

11. Key Decisions Taken • Role of consultant – till the end of the project • Committee on Rural Connectivity • Use as much existing infrastructure as possible • Avoid use of customised hardware • Distribution of work among different vendors • Big-bang approach

12. Key Concerns • Rural connectivity • Power availability in rural Bharat • Capability of India Post officers • Capability of consultants and vendors • Readiness of the organisation for change • Business model – BOO/BOOT/PPP?