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Effective communication

Effective communication. Presented by Jacquelyn Thorp Kinworthy, SPHR-CA. Objectives. What are your objectives for today?. COMMUNICATION STYLES.

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Effective communication

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  1. Effective communication Presented by Jacquelyn Thorp Kinworthy, SPHR-CA

  2. Objectives • What are your objectives for today?

  3. COMMUNICATION STYLES

  4. Learning to value and understand that we all have preferred COMMUNICATION styles makes working together more productive, more effective and more fun! It improves communication creates understanding, support and acceptance which is critical to organization success.

  5. ASSESSMENTS

  6. Please stand up if you have your highest score in “C”ConscientiouS

  7. Please stand up if you have your highest score in “D”Direct & dominant

  8. Please stand up if you have your highest score in “I”INTERACTIVE & INFLUENCING

  9. Please stand up if you have your highest score in “s”Supportive & steady

  10. American Population C D I S

  11. How the Numbers Add Up

  12. Unique Patterns ▲  The way in which a person’s four dimensions combine creates how a person behaves.  

  13. Chart YOUR Numbers 34 26 28 12

  14. So how do you like to learn?

  15. Strengths are extensions of our natural behavior. S I D C

  16. Where do we get into trouble?

  17. Strengths • Dominance, Direct and DecisiveD's are strong-willed, strong-minded people who like accepting challenges, taking action, and getting immediate results. • Influence and Interactive • I's are optimistic, outgoing "people people" who like participating on teams, sharing ideas, energizing and entertaining others. Conscientiousness and CorrectC's are sticklers for quality who like planning ahead, employing systematic approaches, and checking and re-checking for accuracy. Supportive, Steady and Service S's are helpful people who like working behind the scenes, performing in consistent and predictable ways, and being good listeners.

  18. The Golden Rule Treat others as you want to be treated.

  19. The Platinum Rule Treat Others As They Want to Be Treated.

  20. The Communication Process

  21. Communication Channels Low channel richness High channel richness Email/Texting

  22. Each picture portrays a different emotion. Try to identify them. 1 Neutral 2 Surprise 3 Happy 4 Fear 5 Sad 6 Angry

  23. Identifying Other Styles

  24. Identifying Other Styles

  25. Communicating With…

  26. ADVISOR/COUNSELOR/One Who Is Merciful ISDC

  27. ADVOCATE/AGENT/One Who Makes Peace SICD

  28. ASSESSOR/REVIEWER/One Who Reveals Value CIDS

  29. ATTAINER/ACHIEVER/One Who Perseveres DSIC

  30. CHANCELLOR/JUDGE/One Who Upholds Truth DICS

  31. COMMUNICATOR/PERSUADER/One Who Promotes I

  32. INFLUENCER/ADVANCER/One Who Inspires DISC

  33. PEACEMAKER/DIPLOMAT/One Who Is Faithful SCID

  34. MEDIATOR/SYNTHESIZER/One Who Brings Together CISD

  35. PERSUADER/CONVINCER/One Who Influences IDSC

  36. ESTABLISHER/VISIONARY/One Who Demands D

  37. Lucille Ball and Desi Arnaz I S DI

  38. We need all four communication styles on a team to make it effective.This combination is what makes us strong.

  39. Group Exercise – Care and Feeding • Move into the area of your preferred behavior.

  40. Take aways Please write down your primary “take away” from this section.

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