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WP 7 Helpdesk Facility and Extending the Network

WP 7 Helpdesk Facility and Extending the Network. Patricia Mergen , Boris Jacob Royal Museum for Central Africa (MRAC). Results achieved 7.1. 7.1 Helpdesk Facility: D10 / C7.1.3 Dispatching system to answer questions timely operational ( MNHN ). Results achieved 7.2.

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WP 7 Helpdesk Facility and Extending the Network

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  1. WP 7Helpdesk FacilityandExtendingthe Network Patricia Mergen, Boris Jacob Royal Museum for Central Africa (MRAC)

  2. Resultsachieved 7.1 • 7.1 Helpdesk Facility: D10/ C7.1.3 Dispatching system to answer questions timely operational (MNHN)

  3. Resultsachieved 7.2 • C7.2.2 Analysis of documentation, gaps and plan for needed additional documentation. (UT-NHM) • Analysis of importance and attribution to user groups. • D11 / C7.2.3 Enriched + checked existing documentation in orig. language (website) (MRAC) • Documentation browser on the Helpdesk + linking to specific documents for new providers and

  4. Resultsachieved 7.3 • C7.3.1 List of criteria and benefits to become Open Up! associated partners established (UH) • Re-used for the outreach activities with WP8. • C7.3.2 First OpenUp! tutorial and training session for new providers of the consortium (RBINS) • Used as basis for the Tutorial 2 yesterday. • C7.3.3 Preliminary list of potential associated partners identified (UH) • List of 300+ institutions as a basis for the Outreach campaign in year 3. • Shortlist of ~30 institutions already contacted. • D19 / C7.3.4 Standard procedure for associated partners operational (UH) • Fixed workflow between WP1, WP3, WP4, WP5, and WP7

  5. Performance indicators(DoW, p. 70) * The 4 are: The Tallinn University of Technology, Institute of Geology; The Electronic World Catalog of Symphyta; Naturkundemuseum Chemnitz; Natural Europe (as an alternative route to Europeana). 8 in pipeline of whom some might provide via BioCASe of others: Swedish Museum of Natural History; Natural History Museum, Norway; Museum of Zoology of Strasbourg; Musée de la Vallée; Museum George Sand et de la Vallee Noire; Museum fürNaturkunde und Vorgeschichte Dessau; PaläontologischeSammlung der FreienUniversität Berlin; Geologisch-PaläontologischeSammlungUniversität Leipzig

  6. Difficultiesencounteredandremedialactions

  7. Workplanforyear3 – Project objectives 7.1 Helpdesk Facility: • Updates are done on the Helpdesk technology in synergy with other projects (SYNTHESYS, EU BON). • Updates on content is done in relation to task 7.2 and WP8 Outreach and dissemination 7.2 Documentation I: • Coordinate the production of new documentation of the services set up by OpenUp! for users and providers. Coordinate needed translation of documentation in national languages. [UT-NHM with all]

  8. Workplanforyear3 – Project objectives 7.2 Documentation II: • Check, proof read, update, enrich existing documentation as needed is ongoing process. • Coordination of production new documentation and translation is main task in year 3 7.3 Extending the Network: • Develop an Outreach strategy to attract associated partners (in close collaboration with WP8 on Dissemination and awareness) • Outreach campaign started as test, enhancement and execution with WP8 and all interested partners is major task in year 3

  9. Workplanforyear 3 – Reports

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