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The magnificent obsession. What did it mean?. Building a large client base (he believed somewhere between 500-1000 clients) to make your practice bulletproof Taking an assessment of which clients are truly active (meaning they are likely to buy again)
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What did it mean? • Building a large client base (he believed somewhere between 500-1000 clients) to make your practice bulletproof • Taking an assessment of which clients are truly active (meaning they are likely to buy again) • Focusing on acquiring new clients throughout your entire career • Avoiding premature retrogression – a term he used to describe veteran representatives who focus too much on repeat sales rather than building new clients
Why did it work? • The desire to have a bulletproof practice is significant and timeless • It drove renewed focus on building a strong practice through new client building and assessing active clients • It provided a measurement of long-term success
Others who agree • If money is your hope for independence, you will never have it. The only real security that a man can have in this world is a reserve of knowledge, experience and ability. ― Henry Ford • The great thing in the world is not so much where we stand, as in what direction we are moving.― Oliver Wendell Holmes
How can The Magnificent Obsession help you? • Understanding how new clients play a role in your longevity can bring focus to how you spend your time. • Determining how many clients you want to have in your practice provides a goal to work towards. • Evaluating how many active clients you have can inspire you to renew your focus on building your practice.
Questions to Discuss • Do you think that your practice can be bulletproof? If so, what does it look like? • What percentage of your business is new versus repeat sales? What does that number tell you? • Do you think new clients is the best measure of long term success? Whyor why not? • What is your key take-away from today’s discussion?