EXCELLENCE. “the rules.”

1. EXCELLENCE.“the rules.”

2. Cause(worthy of commitment)Space(room for/encouragement for initiative)Decency(respect, humane)

3. Cause(worthy of commitment)Space(room for/encouragement for initiative-adventures) Decency(respect, grace, integrity, humane)service (worthy of our clients’ & extended family’s continuing custom)excellence (period)

4. Cause(worthy of commitment)Space(room for/encouragement for initiative-adventures) Decency(respect, grace, integrity, humane)service (worthy of our clients’ & extended family’s continuing custom)excellence (period) servant leadership

5. CauseSpaceDecencyserviceexcellenceservant leadership

6. Hire Great People(Resilient, Passionate)Try a Lot of Stuff(S.A.V./R.F.A.)all “wow” all the timeEnjoy It While It Lasts

7. Tom’s “Change Rules”Cause. (pissed off.)Try it. (S.A.V.)Fail. Forward. Fast.Quests. Demos. Heroes. Stories. Boonies. (Parallel universe.)<12.Just Say No: Normal.Attitude>Ability.Wow. “Insanely great.”Sell! Sell! Sell!Master politics!

8. pursue a mission that rocks the world (Pharmaceuticals, Moldy basements)Hire awesome/weird People for 100% of jobs (Resilient, Passionate) (Wegmans) (Women RULE!)give ’em lots of room to experiment, fail, growmake “respect” “decency” “integrity” our watchwordstryaLot of Stuff, fast tempo(S.A.V./Screw Around Vigorously, R.F.A./Ready. Fire. Aim.)Emphasize revenue(Organic growth, Sales/“Top line” rules)have fun/exude joydemand excellence/Makeaccountability instinctive(“Insane” standards for our mates’ and community’s sake)never, never forget the “it” (It’s the PRODUCT, Stupid.) (25!)be “of [‘gaspworthy’] service” (Cirque du Soleil is our standard— “even” in finance.) (My customer is my partner.) (Remember “She”; remember “Me.”) (“Servant”/“Host” Leadership)Have effective/imaginative/minimalist infrastructure(K.I.S.S./Keep It Simple, Stupid) (Systems/No bull: beauty, grace, elegance) re-imagine as “routine” ”enjoy It WhileItLasts

9. try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up. it. Try it. Try it. try it. Try it. Screw it up. Try it. Try it. Try it.

10. What makes God laugh?

11. Peoplemakingplans!

12. READY.FIRE!AIM.Ross Perot (vs “Aim! Aim! Aim!”/EDS vs GM/1985)

13. S.A.V.

14. Paul Allaire/Xerox:“We are in a brawl with no rules.”TP:“There’s [literally] only one possible answer … Screw Around Vigorously!

15. “Fail . Forward. Fast.”High Tech CEO, Pennsylvania

16. “You miss 100% of the shots you never take.”—WayneGretzky

17. try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up. it. Try it. Try it. try it. Try it.Screw it up. Try it. Try it. Try it.

18. Innovation:Getmad.Start Doingsomethingabout it. Now.

19. Ger-on-i-mo!

20. "Life is not a journey to the grave with the intention of arriving safely in one pretty and well preserved piece, but to skid across the line broadside, thoroughly used up, worn out, leaking oil, shouting ‘GERONIMO!’ ” —Bill McKenna, professional motorcycle racer (Cycle magazine 02.1982)

21. EXCELLE ALWAYS.