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Network Telecommunications Services Background

U.S. General Services Administration. Federal Acquisition Service. Networx Overview Richard Williams Director, Service Development Network Services Programs Integrated Technology Services General Services Administration May 2012. Network Telecommunications Services Background.

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Network Telecommunications Services Background

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  1. U.S. General Services Administration. Federal Acquisition Service.Networx Overview Richard Williams Director, Service Development Network Services Programs Integrated Technology ServicesGeneral Services Administration May 2012

  2. Network Telecommunications Services Background Federal Telecommunications History – search for quality services at low costs 1963 1988 1998 2006 2017 Networx Federal Telecom. Service FTS2000 FTS2001 • Key Elements • Aggregated demand = highly competitive prices/services that meet Agency needs • Each program – had unique strategy / lessons learned from past programs • Program strategy formation – many stakeholders / takes time to develop NS2020 2011 2012 2013 2014 2015 2016 2017 2018 Strategy Requirements DRFP RFP Award Transition Development

  3. Networx Program • Provides highly competitive pricing: • Voice Services • Data Services • Video Services • IP-related Services • from the major telecom companies in the United States, with national and international coverage

  4. Networx - Benefits • Alternative Sources • High Quality Service • Performance Based Contracts • Competitively Priced Services • Solution Path for Government Directives • Operations support • Successor to FTS2001 Program

  5. Networx - Flexibility Agencies Wanted Fixed Prices App, Mgmt, Security Svcs Solution Flexibility Network Infrastructure Agency Requirements Networx Solutions • Legacy and leading edge technologies • Includes wireline, IP, optical, wireless, and satellite • Transport | Access • Wide range of options • Metrics/SLAs • Predictable Prices • Best available pricing • 10 year pricing • Competitively Awarded Prices • Ease of use • Flexibility for agency-specific needs • Service Continuity • Simple buys (CLIN-based) • Complex task orders • Traditional, managed, custom solutions • Full range of network security options (8 services) • Traditional and web-based apps (13 services) • Embedded Security • Network Cloud based applications

  6. Alternative Sources Dual Acquisition - Eight Contracts

  7. Networx - 10 Year Acquisition Program Two Separate Multiple Awards Five Service Providers CenturyLink CenturyLink MCI (Verizon) MCI (Verizon) AT&T Sprint AT&T AT&T Level 3 Networx Universal Networx Enterprise

  8. Universal and Enterprise Services Telecommunications Services • Wireless Services • Cellular/Personal Communications • Cellular Digital • Packet Data • Multimode • Wireless LAN • Paging • Communications Transport • Voice • Circuit Switched Data • Toll-Free • Frame Relay • Asynchronous Transfer • Mode • Private Line • Combined • Ethernet • IP-Based • Internet Protocol • Content Delivery Network • Premises-Based IP VPN • Converged IP • Layer 2 VPN • IP Telephony • IP Video Transport • Network-Based IP VPN • Voice over IP Transport • Optical • Synchronous Optical Network • Optical Wavelength • Dark Fiber Universal Contractors • Qwest • AT&T • MCI/Verizon Unique to Universal Special Services Management and Application Services • Land Mobile Radio • Mobile Satellite • Fixed Satellite • Audio Conferencing • Web Conferencing • Call Center/Customer • Contact Center • Teleworking Solutions • Internet Facsimile • Managed Network • Customer Specific Design & Engineering • Collaboration Support • Dedicated Hosting • Collocated Hosting • Video Teleconferencing • Storage • Unified Messaging Enterprise Contractors • Qwest • AT&T • MCI/Verizon • Sprint • Level 3 Unique to Enterprise Security Services Access Services • Managed Firewall • Vulnerability Scanning • Managed E-Authentication • Intrusion Detection & Prevention • Managed Tiered SecurityProtocol • Anti-Virus Management • Incident Response • Secure Managed Email • Broadband Access • Wireline Access • Wireless Access • Satellite Access

  9. Networx Universal(Defined 36 Services) • Awarded: March 29, 2007 • AT&T Corporation • MCI Communications Services, Inc. d/b/a Verizon Business • CenturyLink Average services per contractor – 41 • Required Geographical Coverage • CONUS - At least to 24,000 Gov. buildings & associated Serving Wire Centers • OCONUS and Inter-national coverage • Strong competition for best prices • Compared to other contracts, similar service pricing levels are lower • Length: four year base w/ three 2-year options – March 2017

  10. Networx – Enterprise (Defined 50 Services) • Awarded: May 31, 2007 • AT&T Corporation • MCI Communications Services, Inc. d/b/a Verizon Business • CenturyLink • Sprint • Level 3 • Average services per contractor – 31 • Required Geographical Coverage • CONUS - At least to 300 Gov. buildings and associated Serving Wire Centers • OCONUS and Inter-national coverage optional • Strong competition for best prices • Compared to other contracts, similar service pricing levels are lower • Length: four year base w/ three 2-year options – May 2017

  11. Networx Security Services • Secure Managed Email Service • Managed E-Authentication Service • Intrusion Detection & Prevention Service • Vulnerability Scanning Service • Anti-Virus Management Service • Managed Firewall Service • Incident Response Service • Managed Trusted Internet Protocol Service

  12. High Quality Service Transformative Technology

  13. Converged Agency Network Citizen Service Data Voice Applications Video Storage IPv6 Layer Optical Layer Layered Security Networx – Roadmap Agency Services Local Services VPNs Long Distance ATM Network Internet Private Lines IPv4 Network

  14. FTS2001 Network Services Growth Networx

  15. Ethernet Agency VPN2 Agency Networx IP / MPLS Backbone IP Packets MPLS Packets High Speed Cable, DSL VPN1 VS (56K), ISDN (64K, 128K) IPSec Agency SSL Mobile & Remote Users Agency NBIP-VPNS – A Cloud Service Key Points Provides secure, reliable, private data transport between geographically dispersed locations. Facilitates OMB compliance to IPV6 backbones Managed Solution  shifts Capital and Operational Expenditures to the contractor.

  16. NBIP-VPNS – Contract Coverage AT&T, MCI/Verizon, CenturyLinksupport NBIP-VPNS to CONUS, OCONUS, and many non-domestic locations

  17. Networx also Offers Managed Cloud Computing Solutions Networx Hosted Solutions High Private Data Center Resilience on 3rd Party Vendors Public & Private Cloud Computing Low Low High Level of Virtualization Ability to Scale and Provision Computing Power Dynamically

  18. Performance Based Contracts

  19. Performance Credits 1. Availability - Av SLAs 2. Time to Restore - TTR 3. Grade of Service - GOS 4. Bit Error Rate - BER 5. Latency 6. Jitter On-going Performance 7. Event Notification - EN 8. Response Time - RT Service Acceptance Key Performance Indicators – measure service performance KPIs Acceptance Testing

  20. Service Level Agreements Ensure Performance Universal contractors: - 16 Service-specific SLAs - 4 Service-independent SLAs Telecommunications Services Communications Transport – Voice – Circuit Switched Data – Toll-Free –Combined – Private Line – Frame Relay – Asynchronous Transfer Mode – Ethernet IP-Based – Premises-Based IP VPN –Network-Based IP VPN – Voice Over IP Transport – IP Telephony – Internet Protocol Optical – Synchronous Optical Network – Optical Wavelength Management & Applications Services – Dedicated Hosting Access Services – Wireline Access (Enterprise Only) Service-specific SLAs Aggregated-based Avail. (SDP-to-SDP) = 99.9% Latency (CONUS) = 70 ms Latency (OCONUS) = 150 ms KPIs Avail. (SDP-to-SDP) Latency TTR Service-independent SLAs Incident-based 1. TTR (W/O Dispatch) < 4 hr 1A. TTR (With Dispatch) < 8 hr 2. Service Outage 3. On-Time Provisioning Contract-wide Billing Accuracy

  21. CompetitivelyPriced Services Networx prices are typically 10% to 40% lower than FTS2001 prices, depending on service and contractor

  22. Networx vs. FTS2001 Pricing Trends Average FTS2001/Crossover Average Networx Enterprise Average Networx Universal

  23. Networx vs. FTS2001 Pricing Trends Overall Common Legacy Services (VS, TFS, DAA, PLS, FRS, ATMS, and IPS) Average FTS2001/Crossover Average Networx Universal

  24. Networx vs. FTS2001 Pricing Trends Average FTS2001/Crossover Average Networx Universal

  25. Networx Pricing Tool • Benefits • Price an entire network inventory • Price individual services • Compare prices between contracts within an acquisition • Available through Pricing Tool • Ten year pricing trends • Key Performance Indicator (KPI) comparisons • Un-redacted contracts • Pricer Training & Service Guides • PublicPricer URL: https://releasedprices.networx.gov/ • Networx Agency Pricer: https://pricer.networx.gov/

  26. Networx – Pricing Information Access Your Agency Traffic Vendor A Vendor B Vendor C Pricer

  27. Network Billing and Inventory Management

  28. Solution Pathfor Government Directives

  29. Networx – IPv6 Implementation • Networx Contracts Section C.2.1.12: • “The Networx contractor shall ensure that services delivered support Federal Agencies as required to comply with OMB IPv6 directives.” • IPv6 requirements apply to all Networx IP-based services • Agencies ordering services will not be charged for IPv6 support • Some charges for equipment/software upgrades should apply • Professional services for IPv6 migration strategy are available • Managed Network Services (MNS) • Customer Specific Design and Engineering Services (CSDES) • Ordering Service: Notate Service Order for IPv6 requirement. No CLIN identifier required, hence no charge

  30. Managed Trusted Internet Protocol Service (MTIPS) • GSA/DHS • MTIPS supports OMB’s Trusted Internet Connection (TIC) Initiative • Each contractor built 2 Fully Redundant Domestic MTIPS Portals • All Portals are certified by DHS for initial & ongoing compliance with the TIC Initiative • Each Portal functions as an OMB approved Multi-Agency TICAP • Agencies order a single CLIN for an MTIPS Port, includes: • Access to External Networks (i.e., Public Internet, Business Partner Networks) • Passive monitoring of traffic by contractor’s hosted Einstein Enclave • Security Operations Center (SOC) that monitors and filters Government traffic flows (TIC Portal) • Over thirty-five Agencies have ordered MTIPS service

  31. Insulates Agency’s internal network from the Internet and other external networks • Goal: reduce external Internet connections, enhance security Managed Trusted Internet Protocol Service (MTIPS) Tier 1 ISP TIC Portal Tier 1 ISP Agency Enterprise WAN & Users US-CERT Operations Tier 1 ISP MTIPS Transport Tier 1 ISP TIC Portal Access Tier 1 ISP (SEDs) External Network

  32. Networx NCS NS/EP Requirements Services under Networx during NS/EP events conform to: • Utilizing the NCS Government Emergency Telecommunications Service (GETS) • Utilizing the NCS Wireless Priority Service (WPS) • Utilizing the NCS Telecommunications Electric Service Priority (TESP) • Complying with the Telecommunications Service Priority (TSP) • Protecting SS7 Signaling system and Satellite Command Links

  33. Networx - Benefits • Alternative Sources • High Quality Service • Performance Based Contracts • Best Priced Services • Solution Path for Government Directives • Operations support • Successor to FTS2001 Program

  34. Thank You For Your Interest

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