School Project Administration

1. School Project Administration Indus Integrated Information Management Limited

2. The Project: To impart learning service at Government aided Schools For school students in Class VI to XII -Curriculum is provided by School Education Department Govt. of West Bengal. The scale of operation is broken down in phases where in each phase there are 100 schools. As Delivery partner of IBM we are responsible for learning service Delivery in 400 schools currently.

3. The Challenge: • Expected number of students is between 30,000 to 40,000 per • 100 schools. • -Onsite delivery of service across the length & breadth • of the state of West Bengal. • Associated Workload of managing a work force of 586 • men/women involved in the delivery process. • To adapt to the varied demography, Socio-economic & cultural • parameters of different regions. • -To ensure customer delight.

4. Success: • High level of Customer satisfaction and viability. • Course material in vernacular for all standards. • Deployment & retention of a highly motivated team for the L.S. delivery process, • Total No. 528 quality faculties are deployed at school level. • Total No.33 Sr./Proj.Exe with MCA/BE are deployed at cluster level. • Imparting quality IT-training in West-Bengal. • Quality of delivery ensured through carefully selected faculties and teach-the- • trainer program. • So far approximately 161,000 students has been trained, evaluated & certified by the program (largest L.S. Project in APAC by IBM). -Looking forward to increased span of operation by some multiple of current number of schools by the end of this academic session.

5. Recruitment Process: Publication of Advertisement in Local News Papers Collection and Short listing of CVs Conduct Decentralized Technical & Personality Interview through out the State Conduct Decentralized Written Test through out the State Final Selection and Issuing the Offer Letter to the Right Candidate 80 Hrs Teacher’s Training Program for the Selected Candidate Deployment of Successful Candidates to Schools

6. 3 2 4 1 5 Sr. Faculty Sr. Faculty Sr. Project Ex. Ex. Faculty Ex. Faculty Project Ex. 6 10 9 7 8 Project Coordinator Delivery Structure Cluster Plan

7. Project Director Project Manager Account Manager Project Coordinator Cluster Project Team Hierarchy: Account Executive

8. Roles & Responsibilities: Project Manager Monitor the activities of Project Coordinators and ensure adherence to applicable SLA’s, including: • Faculty Availability • Faculty Delivery Quality • Own and resolve customer sat issues arising out of implementers’ responsibilities. • Liaison with Customer Administration organization to follow up Payments • and other procedural matters. • Own and resolve issues of support from school administration that are not resolved • at local level. • Adherence to Curriculum Delivery Schedules • Participate in all IBM Project reviews • Participate in all reviews with Customer. • Ensure accurate and authenticated billing from • Implementation Partner to IBM as per agreed terms.

9. Roles & Responsibilities: • Responsibilities of Sr. Project Executive • Maintain daily track of Faculty deployed in the schools under his charge. • üSubstitute for Faculty who are absent/on leave. • üEscalate and arrange for replacement where such substitution is not possible. • üReceive, review and maintain weekly reports from Faculties. • üProvide technical support to Faculties as required. • üCompile monthly reports, get the same endorsed from School Administration and • forward to Project Office. • üTaking at least 20 classes in a week. • üReporting to Project coordinator • üDelivery monitoring & assessment. • üTroubleshooting & Feedback collections.

10. Roles & Responsibilities: • Responsibilities of Project Executive • üResponsible for taking emergency classes in the absence of regular faculties & • Coordinating operation as directed by Sr. Faculty. • üTaking at least 20 classes per week. • üCollection of Student Feedback & Summarising. • üExamination / Result Coordination. • üActing as a deputy to Sr. Faculty. • üMonthly Payment follow-up at each school under his purview, and escalate to Sr. • Instructor/Project Coordinator in the event of any delay/shortfall fees collection by the • school administration.

11. Roles & Responsibilities: • Faculty Responsibilities: • Each Faculty will carry out the following duties: • üConduct classes as per curriculum and timetable drawn up. • üSupervise Lab Practice sessions. • üConduct Tests quizzes and examinations, collect and correct answer sheets. • üPrepare and put up mark-lists. • üReport matters of discipline (irregular attendance, improper behavior etc.) or any other difficulty • encountered • üArrange for appropriate certification from IBM and distribute certificates • üInstructor will conduct a ‘Teach the Trainer’ program for select school faculty. • üFaculty will compile weekly reports with details of classes conducted, portions completed, • tests held etc. and submit the same to Sr. Faculty.

12. Detail Of Duty Hours • Assumptions: • üFor 100 schools proposed in this project, we assume that there are 2 sections per • class i.e.,14 units per school (VI – XII). • üKeeping in line with the spirit of Government of West Bengal Notification No. 772-Edn(s) • dated 08-07-74. • “The teaching load for a teacher should normally be 36 periods per week.” • üThere are 50-roll strength per unit.

13. NO. OF UNITS RANGE OF CLASS NO. OF FACULTY TOTAL CLASS PER WEEK GENERAL AWARENESS PROGRAMME 14 VI– XII 1 no. Full Time 1 no. Sr. Proj ex. & 1 No Proj. ex. will also take classes 28 For each school, Note :  1.For tutorial of additional subjects of class 9 & 10 as well as Computer Science Programme for class XI & XII, the faculty can be deployed for a maximum of 12 hours per week. The faculty will execute taking of these classes with direct support from the Sr. Proj ex. & Proj. ex. 2. If the no. of units exceed 12 with enrollment increasing proportionately, the scope of deploying faculty will be definitely increased accordingly.

14. Quality Assurance Close Monitoring of Delivery process Exhaustive teach the trainer program prior to delivery Quality Manpower Online Communication Through internet technology with Delivery points

15. Escalation Procedure Sr./Proj. ex. Polls every faculty Under him/her in the morning Yes If the faculty has come No problem No Yes If Proj ex. can replace him Replacement is sent within 2 hours No Sr/ex. Informs project coordinator Replacement is sent from other Nearby clusters within 1 day

16. Quality Assurance • Qualification & Experience: • ·Faculty : Graduate with Diploma in Computer science • Or, A graduate in Computer Science from a recognized university • · ProjectExecutive: Recognized degree/diploma like B.E.,MCA etc • & at least 1 years experience in teaching IT subjects • ·Sr. Project Executive: Recognized degree/diploma like B.E.,MCA etc at least 2 years • experience in teaching IT subjects • ·All Faculties with ability to teach in English/Bengali/Hindi/Urdu as required.

17. Quality Assurance The Lead Team:

18. Quality Assurance • Tracking Items: • The items that will be tracked are the following: • ·Curriculum related (books, coverage, tests, labs, etc.) • ·Student related (exceptionally good / bad, scholarship, curriculum related) • ·Faculty related (Subject matter competence, delivery skills, student handling, punctuality, leave and absenteeism, • cooperation with other faculties) • ·School related (System availability, support facilities, a/c, power supply) • ·Cluster related (Faculty availability, reporting discipline) • ·Certificate management (availability in time, accuracy)

19. Examination Process: Preparation of multiple sets of MCQ type question papers. Total marks will be 70 for Theory and 30 for Practical Moderation of question papers by IBM Communication to the Schools for Conducting Examination. Printing of question paper as per the registration figure. Send Sealed Question Papers and Answer Sheet to the School Conduct the Examination at School. 3 layer check by PE,TIC and HM and send the collated result for Certificate Printing Collection of Answer Sheet and distribute the copies within the Cluster for checking. Distribution of Certificate to the Successful Candidates

20. Quality Assurance • ·Customer Satisfaction shall be measured on the basis of monthly reports • from the school. Satisfaction rating will be computed according to • IBM’s Net Satisfaction Index as under: • ·Very Satisfied :85% • ·Satisfied :75% • ·Neither / Nor :50% • ·Dissatisfied :25% • · Very Dissatisfied :0% • The basis of the ratings are as under: • Instructor Communication • Punctuality • Class Discipline • Behavior & Presentation • Overall Satisfaction IIIM LTD school project team has the credit of achieving 98 % IBM’s Net Satisfaction Index.

21. Highlights: • Quality monitoring through IBM project management process by Project • Management Team. • Quality of delivery ensured through carefully selected faculties • and teach-the-trainer programme. • Ensured faculty availability across the geography and throughout • the curriculum. • Distributed control close to delivery point through cluster • Architecture. • Motivation of the faculties ensured through good pay package, • Insurance cover, provident fund and performance guided • Incentives along with definite career growth path. • Experienced leadership to ensure quality and viability. • Ensure 100% uptime of machines through IBM help desk and support. • Delivery supported by text books in students mother tongue Bengali.

22. Thanking you on behalf of IIIM Ltd.