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Valid Itil Itil-4-Foundation Exam Questions Answers-Itil Itil-4-Foundation Test Engine

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Valid Itil Itil-4-Foundation Exam Questions Answers-Itil Itil-4-Foundation Test Engine

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  1. ITIL ITIL-4-Foundation [ Total Questions: 10] https://www.exam4lead.com/itil/itil-4-foundation-dumps.html

  2. ITIL - ITIL-4-Foundation Exam Topic Breakdown Exam Topic Topic 1 : Exam Pool A Topic 3 : Exam Pool C Topic 2 : Exam Pool B TOTAL Number of Questions 4 4 2 10 1 of 6

  3. ITIL - ITIL-4-Foundation Topic 1, Exam Pool A Question #:1 - (Exam Topic 1) Which activity is part of the 'continual improvement' practice? A. Populating and maintaining the asset register B. Providing a clear path for users to report issues, queries, and requests C. Delivering tactical and operational engagement with customers D. Identifying and logging opportunities Answer: D Question #:2 - (Exam Topic 1) Which is a key consideration for the guiding principle 'keep it simple and practical'? A. Try to create a solution for every exception B. Start with a complex solution, then simplify C. Understand how each element contributes to value creation D. Ignore the conflicting objectives of different stakeholders Answer: C Question #:3 - (Exam Topic 1) What is an IT asset? A. The removal of anything that could have a direct or indirect effect on services B. Any component that needs to be managed in order to deliver a service C. A request from a user that initiates a service action D. Any financially valuable component that can contribute to delivery of an IT product or service Answer: D 2 of 6

  4. ITIL - ITIL-4-Foundation Question #:4 - (Exam Topic 1) Which practice coordinates the classification, ownership and communication of service requests and incidents? A. Supplier management B. Service desk C. Problem management D. Relationship management Answer: B 3 of 6

  5. ITIL - ITIL-4-Foundation Topic 3, Exam Pool C Question #:5 - (Exam Topic 3) What aspect of 'service level management' asks service consumers what their work involves and how technology helps them? A. Customer engagement B. Operational metrics C. Business metrics D. Customer feedback Answer: A Question #:6 - (Exam Topic 3) Which is one of the MAIN concerns of the ‘design and transition’ value chain activity? A. Understanding the organization’s vision B. Understanding stakeholder needs C. Meeting stakeholder expectations D. Ensuring service components are available Answer: C Explanation The purpose of 'obtain/build' value chain activity is "to ensure that service components are available when and where they are needed, and meet agreed specifications." Service components for 'deliver and support' and service components for design and transition are key outputs of 'obtain/build' value chain activity. Question #:7 - (Exam Topic 3) What describes how components and activities work together to facilitate value creation? A. The ITIL service value system B. The ITIL guiding principles C. The four dimensions of service management D. 4 of 6

  6. ITIL - ITIL-4-Foundation D. A service relationship Answer: A Question #:8 - (Exam Topic 3) Identify the missing words in the following sentence. The ‘incident management’ practice should maintain [?] for logging and managing incidents. A. a dedicated team B. a formal process C. detailed procedures D. a value chain activity Answer: C 5 of 6

  7. ITIL - ITIL-4-Foundation Topic 2, Exam Pool B Question #:9 - (Exam Topic 2) What is an event? A. The addition, modification, or removal of anything that could have a direct or indirect effect on services B. Any change of state that has significance for the management of a service or other configuration item C. Cause of one or more incidents D. An unplanned interruption to a service or reduction in the quality of a service Answer: B Question #:10 - (Exam Topic 2) An SLA is a service level agreement. Which describes the ‘watermelon SLA’ effect? A. A single SLA defines target service levels for multiple customer, so every customer sees reports about other customers’ experiences. B. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied. C. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed. D. Introducing SLAs for a service enables customer to see that the service provider is doing a really good job, so this improves satisfaction. Answer: B Reference: https://www.bmc.com/blogs/itil-service-level-management/ https://www.exam4lead.com/itil/itil-4-foundation-dumps.html 6 of 6

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