Sales Support Effectiveness Survey

1. Sales Support Effectiveness Survey Sales Support Effectiveness SurveyPlease consider each of these questions and rate based upon the following scale:1 – Not At All2 – Somewhat Agree3 – Agree4 – Strongly AgreeWhere indicated, please provide very brief feedback to suggest any changes that could bemade to make you more effective in your position, servicing customers.Customer Relationship ManagementIs your current CRM system meeting your needs? 1 2 3 4Do you ever forget key tasks that you need to do? 1 2 3 4Do you manage lists/forecasts in Excel? 1 2 3 4If so, what are you keeping track of?It is difficult to quickly get prepared for a client call? 1 2 3 4Why?Demand Generation

2. I receive a consistent amount of ‘good’ leads? 1 2 3 4It is common for a prospect to call us. 1 2 3 4Lead quality is generally high. 1 2 3 4Lead ManagementLeads come to me semi-qualified? 1 2 3 4We actively score new leads and prioritize them? 1 2 3 4It is easy to pull up a full list of my sales leads? 1 2 3 4Product & Company TrainingI know the strategic direction our company is going. 1 2 3 4My prospects clearly understand our value proposition. 1 2 3 4I felt comfortable selling after finishing training. 1 2 3 4Marketing CollateralCurrent marketing collateral is sufficient. 1 2 3 4We need new sales tools to facilitate wins. 1 2 3 4If so, what do you need?I use all of our marketing collateral regularly. 1 2 3 4 I receive a consistent amount of ‘good’ leads? 1 2 3 4It is common for a prospect to call us. 1 2 3 4Lead quality is generally high. 1 2 3 4Lead ManagementLeads come to me semi-qualified? 1 2 3 4We actively score new leads and prioritize them? 1 2 3 4It is easy to pull up a full list of my sales leads? 1 2 3 4Product & Company TrainingI know the strategic direction our company is going. 1 2 3 4My prospects clearly understand our value proposition. 1 2 3 4I felt comfortable selling after finishing training. 1 2 3 4Marketing CollateralCurrent marketing collateral is sufficient. 1 2 3 4We need new sales tools to facilitate wins. 1 2 3 4If so, what do you need?I use all of our marketing collateral regularly. 1 2 3 4

3. Partnership ManagementWe effectively tap into our partners for new leads. 1 2 3 4There is consistent communication with partners. 1 2 3 4I understand what all of our partners do very well. 1 2 3 4Brand AwarenessIt is common for prospect to recognize our company. 1 2 3 4My friends/peers know about jobs at our business. 1 2 3 4Customers feel that we are a World Class company. 1 2 3 4What make you think that?Thank you for taking the time to provide us with your feedback.This tool was designed to facilitate discussion around ways we can support your salesprocess. Please contact the Marketing department directly if you have any other suggestionsthat weren’t captured in terms of our current strengths & weaknesses. Partnership ManagementWe effectively tap into our partners for new leads. 1 2 3 4There is consistent communication with partners. 1 2 3 4I understand what all of our partners do very well. 1 2 3 4Brand AwarenessIt is common for prospect to recognize our company. 1 2 3 4My friends/peers know about jobs at our business. 1 2 3 4Customers feel that we are a World Class company. 1 2 3 4What make you think that?Thank you for taking the time to provide us with your feedback.This tool was designed to facilitate discussion around ways we can support your salesprocess. Please contact the Marketing department directly if you have any other suggestionsthat weren’t captured in terms of our current strengths & weaknesses.