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Stakeholder Event

Stakeholder Event. Local Authority Commissioning Approaches for Advice Services (Scotland). Agenda 11.00: Welcome (Lesley Haddow, Glasgow City Council) 11.10: Improvement Service Update Andrew McGuire, Head of Transformation, Performance & Improvement

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Stakeholder Event

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  1. Stakeholder Event Local Authority Commissioning Approaches for Advice Services (Scotland) Monday 14th January 2019 - Satinwood Suite, Glasgow City Council Chambers, George Square, Glasgow, G2 1DU

  2. Agenda 11.00: Welcome (Lesley Haddow, Glasgow City Council) 11.10: Improvement Service Update Andrew McGuire, Head of Transformation, Performance & Improvement Sandra Sankey, Project Manager, Money Advice Outcomes 11.40: Scottish Government Update – Joe Dowd, Team Leader Consumer and Citizens Advice Team 11.55: Big Lottery Fund (Scotland) -Philip Morland, Funding Manager 12.10: Group discussions 12.30: Lunch 13.10: Citizens Advice ScotlandUpdate - Aaylia Seyal, Director of Customer Journey 13.30: A focus on ‘Quality’ – Scottish Legal Aid Board - Alison Bean, Policy Dev Officer 13.45: Embedding the framework – a Local Authority approach John Campbell, North Lanarkshire Council 14.00: Group discussions 14.50: Summing up and next steps 15.00: Close

  3. Aim of the event Create a space for promoting the use of the Framework for Public Funding of Advice • local authority commissioners of advice network to support each other and share experiences • learn from the reviews of advice services which have been taking place this year • update on the progress for commissioning approaches for advice services implemented this year • discussing the challenges and risks around certain funding models • agree what further support and guidance may be needed and mechanisms to assess and review effectiveness on an ongoing basis Group session aims: • to allow members to share information and discuss areas of success/failure – in confidence • explore ideas for alternative approaches to funding • discuss solutions for ongoing support and further guidance

  4. Local Authority Commissioning Approaches for Advice Services (Scotland) Sandra Sankey Improvement Service

  5. Key project activities 2018/19 include: • Supporting the embedding of the principles of the Framework for Public Funding of Advice in both funders' and providers' practice. • Publication of Common Advice Performance Management Framework (CAPMF), which reports on the performance of welfare and money advice services funded by Scottish local authorities. Formerly, the framework was known as the Money Advice Performance Management Framework (MAPMF). • Production of guidance for local authorities to promote and support the delivery of financial capability and improve financial wellbeing for employees • Coordination and provision of support for the Scottish Financial Education Forum • Reporting on the current position of local authority-funded advice services and highlighting the potential impact of future legislation and policy initiatives on the provision of advice • Identification of measures to improve the effectiveness and efficiency of advice services by increasing channel choice for customers and the co-location of advice services

  6. Commissioning of Advice Services Publications Scottish Local Authorities’ Commissioning Approaches for Advice Services in 2017/18 and Onwards Money Advice Service Quality Monitoring and Performance Reporting in Scotland Case Studies A New Commissioning Model for Advice and Information Services in North Lanarkshire Highland Council Review of Debt Advice and Related Services - A New Commissioning Approach Fife Advice Partnership - A Fife Approach to Fair Commissioning A Partnership Approach to Co-commissioning Financial Inclusion Services in Glasgow City Others – funding sub groups and advice services partnership working

  7. Funding Received from Other Sources in 2017/18 Rank Source of Funding Scotland-wide Amount 1 Scottish Legal Aid Board £1,529,249 2 Other £885,863 3 European Social Fund £517,349 4 Macmillan Cancer Support £258,643 5 Scottish Government £257,467 • Big Lottery Fund £44,759 Total £3,493,330

  8. Exploring the funding? • Seeking alternative sources of funding • What’s the capacity across the sector? • Where can you draw down support? • Strategic partners and joint-funding • Who has the expertise? • Funding Officers/groups • Funding portals/database/reporting • Funding news bulletins

  9. Reviews of Advice Services – Key Findings 17/18 - 4 LA’s reduced their investment and 14 indicated an ongoing review for 18/19 5 LA’s proposed to reduce in 18/19 - 2 had savings proposals rejected by members Positive shift – 18/19 (17 LA’s to LTF) • Consultants reviews – commissioned • Internal project teams formed • Internal lead officers • Some – go beyond money, benefits and housing • Tendering process and internal restructuring

  10. Reviews of Advice Services • Produce an updated publication – reviews and any new commissioning • Produce any further guidance • Produce checklists of evidence and support for evidencing the application of the framework • Share any further good practice and learning • Communicate and disseminate – across key stakeholders

  11. Independent Review of the Funding of Debt Advice (Peter Wyman) Devolved funding of debt advice to Northern Ireland, Scotland and Wales as a result of the move to the Single Financial Guidance Body. Debt Advice Steering Group (DASG) DASG – agreed to prioritise 5 key areas for delivery 2018/19 • increasing capacity in the sector by 50%; • broadening the base of organisations who contribute to funding; • measures which ensure high quality advice; • increasing investment of the debt advice levy in coordination, infrastructure and technology; • increasing collaboration in the sector.

  12. Tackling Problem Debt Working Group • c£4.7m – Jan 19 • 2019-20 transitional year • Consultation on recommendations (8) Aims By September 2019, - publish a debt routemap • Secure free debt advice model – focussed on people • Increase collaboration – user journeys • SG funds integrated with wider debt advice landscape to support local delivery

  13. Thank You sandra.sankey@improvementservice.org.uk Tel: 07771958964 Twitter @ISMoneyAdvice Register to join our Knowledge Hub Grouphttps://khub.net/group/improvingoutcomesinmoneyadvice

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