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Become a Trusted Professiona l Chapter 18 Bailey & Burch (2010)

Become a Trusted Professiona l Chapter 18 Bailey & Burch (2010). Stefanie Baldovin Caldwell College ABA 574 Fall 2013. Sources. Bailey, J., & Burch, M. (2010). 25 essential skills & strategies for the professional behavior analyst. New York, NY: Routledge.

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Become a Trusted Professiona l Chapter 18 Bailey & Burch (2010)

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  1. Become a Trusted ProfessionalChapter 18Bailey & Burch (2010) Stefanie Baldovin Caldwell College ABA 574 Fall 2013

  2. Sources • Bailey, J., & Burch, M. (2010). 25 essential skills & strategies for the professional behavior analyst. New York, NY: Routledge. • Harvard Business School Press. (2005) Power, influence and persuasion. Boston: Author • Autism Speaks website http://www.autismspeaks.org

  3. Overview • Achieving Trust • Developing Trust • Trust • Transparent • Receptive • Use caring • Sincere • Trustworthy

  4. Overview • Why is being a Trusted Professional is essential for Behavior Analysts?

  5. As Sharon Reeve says:We are always being judged! How do you treat others? Are you attentive? Aloof?

  6. You Tube Video Jack Welch – former General Electric CEO aka “Neutron Jack” http://www.youtube.com/watch?v=hntzp5-F40I

  7. The optimistic intern! • Some Examples of Lack of Trust

  8. Trust • “Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.” – Stephen Covey • “To earn the trust of others, you need to demonstrate a steady, consistent temperament and be honest and reliable”. - Harvard Business School Press. (2005)

  9. Achieving Trust • Difficult to achieve • Requires time investment • Built slowly, through smaller milestones ; – Solve simple problems • Be on time • Deliver what you promise – over deliver • Be sensitive to others

  10. Developing Trust • Our daily interactions provide these opportunities; • Accurately collecting data during sessions • Participate in meetings • Help make a decision about treatment • Meet your team’s expectations

  11. How can Behavior analysts earn trust to offer recommended treatments? • Thoughtfully consider the issues • Do research • Keep confidences • Deliver on promises

  12. Transparent • Be candid • Tell both sides of the story • Having a poker face makes people uneasy

  13. Be Responsive • The Intern’s supervisor was not responsive – a lost opportunity • Mentor with a heart • Give timely positive feedback – opportunity to build trust and caring • Give timely negative feedback – factual, constructive

  14. Use caring • Establish an open environment • Do not interrupt • Make eye contact • Present other’s viewpoints first • Exercise caution with language and gestures

  15. Be Sincere • Todd Risley – in 1968 he showed ways of teaching pre-schoolers to tell the truth by shaping their “Say Do” congruence

  16. Trustworthy • Credibility = Trust + Experience Harvard Business School Press, 2005 • “A good reputation takes 20 years to build and only five minutes to ruin.” Warren Buffet

  17. What/who could affect trust in our profession? • Unethical practitioners • Incompetent practitioners • Celebrities (Jenny McCarthy) • Parents/Caregivers • School administrators • Pseudoscience /Alternative Treatments

  18. Pseudoscience erodes trust • Pseudoscience includes beliefs, theories, or practices that have been or are considered scientific, but have no basis in scientific fact • 5-year old Pennsylvania boy who, in 2005, reportedly died following complications from chelation therapy • In 2000 a young girl in Colorado died from suffocation during “rebirthing,”

  19. Pseudo science Red flags • Using exaggerated language, especially "miracle" • Does not share clinical data supporting its claims • Not open to discussion or scrutiny • Takes criticism as a personal attack

  20. Pseudo science • Testing cannot be repeated or verified • Poorly organized concepts • Contradictions • Lack of progression • Relies on testimonies instead of empirical research • "Proof" is not published in peer-reviewed scientific journals, but in newsletters, books, advertisements, and websites

  21. More Pseudoscience • http://www.autismspeaks.org/node/112926 • http://www.youtube.com/watch?v=R3UJrr8PeTs

  22. In Closing • As behavior analysts we need to be seen as trusted professionals so that the programs we present are given adequate support to benefit our clients • Go above and beyond what is expected to help others • Build credibility everyday! (Bailey & Burch, 2010)

  23. Questions

  24. Additional Reading

  25. References Bailey, J., & Burch, M. (2010a). 25 essential skills & strategies for the professional behavior analyst. New York, NY: Routledge. Harvard Business School Press. (2005) Power, influence and persuasion. Boston: Author Risley, T.R., & Hart, B. (1968) Developing correspondence between the non-verbal behavior of pre-school children. Journal of Applied Behavior Analysis, 1 (4), 267-281 Youtube website http://www.youtube.com/watch?v=hntzp5-F40I

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