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Crew Resource Management

Crew Resource Management. Human Factors in Air Traffic Control. ARAST; Bangkok, Thailand. Glenn W. Michael, Air Traffic Manager Boston ARTCC. November 19, 2008. Crew Resource Management Human Factors in Air Traffic Control. This workshop covers: Improving Teamwork

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Crew Resource Management

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  1. Crew Resource Management Human Factors in Air Traffic Control ARAST; Bangkok, Thailand Glenn W. Michael, Air Traffic Manager Boston ARTCC November 19, 2008

  2. Crew Resource ManagementHuman Factors in Air Traffic Control This workshop covers: • Improving Teamwork • Improving Individual Performance • Threat and Error Management

  3. CRM is used by hazardous technology, high reliability, high performance teams • Airline flight crews worldwide • Air Traffic Controllers • Astronauts • Airline Flight Attendants • Airline Dispatchers • Surgical Teams

  4. United States CRM Background • 1979 – NASA’s “Resource Management on the Flightdeck” • 1981 – United Airlines developed the first airline CRM • 1985 – ZSE’s Controller Awareness and Resource Training • 1992 – Air Traffic Teamwork Enhancement (ATTE) • 1999 – DEN controllers and supervisor developed CRM • 2005 – ATO Safety began sponsoring CRM nationally • 2008 – ATO CRM DVD distributed to all AT Facilities CRM is now a partnership between ATO Safety, Training, Terminal, En Route, and System Operations

  5. Why We Should Use CRM • Skilled controllers are vulnerable to human error • Human factors cause or contribute to up to 80 percent of all aviation accidents, and nearly all ATC operational errors • Tragic consequences require us to use countermeasures to reduce both the rates and the numbers of errors and accidents

  6. CRM Effectiveness • “CRM provides a primary line of defense against the many threats to aviation safety” • “Considerable evidence shows the effectiveness of CRM”

  7. What is the CRM Workshop • Human factors principles and methods from the world’s leading experts are presented • You – the ATC experts – discuss and record how you can apply these principles and methods in your own facility • Planned follow-up – facility feedback report, action planning, posters, quarterly refreshers, newsletters, and recurrent courses (CRM-2, CRM-3, etc.)

  8. How – The Workshop Guidelines • The focus is on your operations • The dialogue is among you and your teams • Keep group discussions on schedule • No time for a venting session • Share the floor • Please respect others in what we do and say • Side conversations are distracting; one-liners are great • Have fun!

  9. CRM – 101 DVD • CRM DVDs are available for all States • Can be used by an individual controller or a team • Stresses teamwork and individual performance • Easy to use and schedule….It is only 33 minutes in length

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