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CRM 1204 CREW RESOURCE MANAGEMENT

CRM 1204 CREW RESOURCE MANAGEMENT. Presentation 9: Workload Management. Learning Outcomes. At the end of this lecture, student should be able to: Define workload and know how to manage workload. Describe the way to maintain optimal workload by crew

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CRM 1204 CREW RESOURCE MANAGEMENT

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  1. CRM 1204CREW RESOURCE MANAGEMENT Presentation 9: Workload Management Presented by MohdAmirul for AMC

  2. Learning Outcomes • At the end of this lecture, student should be able to: • Define workload and know how to manage workload. • Describe the way to maintain optimal workload by crew • Explain how to deal with distractions. Presented by Mohd Amirul for AMC

  3. Outline for the Presentation • Introduction • Levels of Workload • Workload Management • Conclusion Presented by Mohd Amirul for AMC

  4. Introduction • Workload is the amount of work assigned to a worker in a specified time period. • Workload can be categorized into three: • CRITICAL: A workload item that requires immediate attentionto prevent any problems. • IMPORTANT: A workload item that requires response as soon as possible, else it will become critical. • ROUTINE: An item encountered in normal condition , but if left unattended could become important. Presented by Mohd Amirul for AMC

  5. Workload Levels There are three levels of workload Underload Optimum Workload Overload Presented by Mohd Amirul for AMC 5

  6. Underload (Work load too low ) • Underload occurs at low levels of workload. • It can result in • Boredom • Fatigue • Frustration • Dissatisfaction How to overcome? Can overcome by increase the activities. Presented by Mohd Amirul for AMC

  7. Overload (Work Load too High) Overload occurs at very high levels of workload, when the individual’s workload exceeds the ability to cope well. Some of the effects are: Work faster, try to finish more into a shorter time frame. Error rates may also increase. Overall concept of flight breaks down. (e.g. communication, teamwork, situational awareness, decision making) Attention reduced, this can make the pilot fixates on one item. Overload also can make the aircrew experiences stress , confusion, failure to prioritize & anger. Presented by Mohd Amirul for AMC

  8. Presented by Mohd Amirul for AMC

  9. Symptoms of overload • Symptoms of overload may include: • diminished perception (vision, hearing, etc.) and a general lack of awareness; • problems with short-term memory, (slow reactions) • fixation, neglect others and failing to maintain an overview; • being easily distracted by unimportant matters; • poor judgement and decision making leading to increased mistakes.. Presented by Mohd Amirul for AMC 9

  10. What is workload management? • The process of distributing activities by planning, prioritizing and assigning tasks to individual crewmembers within your team. Presented by Mohd Amirul for AMC

  11. Workload Management   • Prioritize • Prioritize and schedule tasks effectively. • Expand time available • Use time available efficiently to complete tasks. • Assistance • Offer and accept assistance. • Procedures • Follow procedures appropriately and consistently. • Distribute • Distributes tasks among the crew, checks and corrects appropriately. Presented by Mohd Amirul for AMC

  12. Conclusion • Avoid UNDERLOAD and OVERLOAD • Strive to operate in an OPTIMUM WORKLOAD environment to maximize your performance. Presented by Mohd Amirul for AMC

  13. Key Points • Definition of Workload • Category of Workload • Level of Workload • Overload • Underload • Optimum Workload • Definition of Workload Management • Workload Management Presented by Mohd Amirul for AMC

  14. End of Presentation #9Q/A session Presented by Mohd Amirul for AMC

  15. Quiz 2 : Cognitive Skills • Explain how to gain Situational Awareness? (hint: perceptive process) • List down step by step of the decision making process. • State THREE ways to maintain Situational Awareness? • What does it means by mental model of situation? • State THREE ways to regain Situational Awareness once it loss? Duration: 30 minutes Presented by Mohd Amirul for AMC

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