Crew Resource Management

1. Crew Resource Management

2. Mission / Flight Analysis Assertiveness Decision Making Communication Leadership Adaptability and Flexibility Situational Awareness Skills of CRM

3. What is Mission / Flight Analysis? Phases of Mission / Flight Analysis Preflight In-flight Post flight Preflight Analysis Planning Preparation Briefing Mission / Flight Analysis

4. Briefing continued Characteristics of an Effective Brief Professional Stay Focused Assigns Responsibilities Interactive Complete Mission / Flight Analysis

5. In-Flight Mission Analysis Short-term Planning Monitoring Mission Progress Identifying and Reporting Challenges or Changes Post Mission Analysis Selective Review Interactive Timely Mission / Flight Analysis

6. What is Assertiveness? Comfort Level Behavior Continuum Barriers to Assertiveness Position of Authority Experience Rank Lack of Confidence Fear of Reprisal Assertiveness

7. What is Decision Making? Assessing the Problem Verifying Information Identifying Solutions Anticipating Consequences of Decisions Informing Others of Decision and Rationale Evaluation Decisions Decision Making

8. What is Communication? Types of Communication Verbal (Involves words) Non-Verbal (Everything but words) Process of Communication Sender’s Responsibility Communicate in the Appropriate Mode Verbal versus Non-Verbal Convey Information Accurately and Concisely Provide Information at the Appropriate Time Request Verification or Feedback Communication You don’t need audio to hear what our pilot is saying.

9. Receivers Responsibility Actively Listen Active verses Passive Role Take Action as a Result of Communication Answer or Respond to Communication Ask for Clarification of Unclear Communication Communication

10. Barriers to Communication Noise Rank or Experience Task Overload Gender Attitude Culture Actively Listen Active verses Passive Role Take Action as a Result of Communication Answer or Respond to Communication Ask for Clarification of Unclear Communication Communication

11. What is Leadership Types of Leadership Designated Leadership Responsible Makes Final Decision Normal Mode of Leadership Functional Leadership Leadership by Knowledge or Expertise Occurs When the Need Arises Leadership

12. Responsibilities of Leadership Crew Performance Direct Actions Ask for Assistance Leadership

13. Traits of an Effective Leader Respected Decisive Delegates Tasks Provides Feedback Leads by Example Keeps Crew Informed Open to Suggestions Builds Team Spirit Directs and Coordinates Activities Maintains a Professional Atmosphere Knowledgeable of how to do the Mission Leadership

14. What is Adaptability and Flexibility? Situations That Require Quick Action When Un-briefed Situations Arise When a Routine Mission Becomes an Emergency When Transitions Occur When a Crew Member is Incapacitated When Interactions Are Strained Adaptability & Flexibility

15. Maintaining Adaptability and Flexibility Anticipate Problems Recognize and Acknowledge any Changes Offer Alternative Solutions Provide and Ask for Assistance Interact Constructively with Others Adaptability & Flexibility

16. Setting the Tone for Adaptability and Flexibility Establish an Open, Professional Atmosphere Ensure the Crew Understands the Mission Adaptability & Flexibility

17. What is Situational Awareness? Perception Versus Reality View of the Situation Incoming Information Expectations and Biases Incoming Information Versus Expectations Situational Awareness

18. Factors That Reduce Situational Awareness Insufficient Communication Fatigue / Stress Task Overload Task Under Load Press On Regardless Philosophy Situational Awareness

19. The End