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AccessIT Information Technology Systems

AccessIT Information Technology Systems. Todd Runkle Information Technology Manager. AccessIT Support Requests. Web-based support ticketing system Quickbase (http://www.quickbase.com) Intuit’s Software as a Service (SaaS) database Flexible and customizable Scalable, secure, redundant

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AccessIT Information Technology Systems

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  1. AccessIT Information Technology Systems Todd Runkle Information Technology Manager

  2. AccessIT Support Requests • Web-based support ticketing system • Quickbase (http://www.quickbase.com) • Intuit’s Software as a Service (SaaS) database • Flexible and customizable • Scalable, secure, redundant • Rapid, easy development environment • Application Programming Interface (API) • Powerful report writer • Pre-built application templates

  3. AccessIT Support Requests • Associates call with agency contact • Tracks time, responsibility, history • Employee performance • Workload tracking • Email and website integration • Analysis • Many calls same contact > training or outreach opportunity • Many calls same issue > FAQ/Wiki entry

  4. AccessIT Wiki • Web-based Content Management System (CMS) • MediaWiki • Wikipedia • Open-source • Competitors • Drupal • Wordpress • Joomla

  5. AccessIT Wiki • Content • Search • Categorization • Multimedia • Internal and external linking • User Permissions • Editor • Viewer • Revision Tracking

  6. AccessIT Website Portal • Single-page website • Agencies will link to portal • Content derived real-time from AccessIT Support Requests or links to AccessIT Wiki • Web-based support request form • Request, Email, Category • Email determines new or existing contact • Creates call in AccessIT Support Requests

  7. Website Portal • http://accessit.gatech.edu • Wiki • http://accessit.gatech.edu • Viewer is anonymous • Editor requires login • Support Requests • https://georgiainstituteoftechnology.quickbase.com/ • Login required

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