ZED-MIBA Forum

1. ZED-MIBA Forum Industry Standards for Airline Employees Personal and Duty Travel Through membership in ZED-MIBA Forum (ZMF)

2. Will ZMF membership work for you? • Do you want to connect with airlines to offer reduced rate travel for your employees? • Do you spend a lot of time requesting ID tickets for your employees? • Would you like to reduce your administrative costs? • Would you like to harmonize agreements with industry partners?

3. If you said “YES” to any of these questions, then answer for your company may be … ZED MIBA Forum Full detailed application conditions in « how to participate to ZMF ? » section

4. An Interline Staff Travel Agreement (ISTA) Participants can bilaterally concur with other Participants, as they choose for personal and/or duty travel A flexible program which provides Ability to connect with industry partners to offer reduced rate travel to your people Simplified administration Based on easy to calculate flat rate service charges applicable to Nine mileage bands Three fare levels for leisure travel Three fare levels for duty travel Other duty travel discount options Two classes of service Two reservations status options Two fulfillment options (Self-ticketing (IET) or Transporting Airline Ticketing (NIET)) ZMF provides …

5. Objectives of ZMF • To provide industry standards for interline ID travel • To harmonize procedures to reduce administrative costs associated with ID travel • To provide infrastructure and mechanisms to enable members to travel on other airlines

6. Eligible Companies An airline may either qualify as a: • full member (be an airline operating scheduled air passenger transportation services available for Members use) or • associate member (be an airline operating air transportation services which are not available for Members’ use under the operating carrier’s own code (with the intent to include Cargo, Charter Airlines and scheduled passenger airlines whose inventory may or may not be controlled by a Full Member(s).) To be eligible for ZMF membership, an airline must comply with articles A.1 or A.2 of the Interline Staff Travel Agreement(more details p.17 & 18) Any ZMF participating airline may bilaterally include its subsidiary, affiliate, or franchisee companies (S/A/F), upon bilateral agreement.

7. Personal TravelEligible Travelers - Mandatory • ZMF participants for leisure travel must agree to accept Category A travelers, which comprise: • Active employees of the ZMF participating airline and any bilaterally agreed S/A/F • Retired employees of the ZMF participating airline and any bilaterally agreed S/A/F • Spouse of the employee/retiree • Children, under 24 years of age, of the employee/retiree

8. Personal Travel Eligible Travelers - Optional • ZMF participants for leisure travel may bilaterally agree to accept other Eligibile Categories, limited to: • Children, 24 years of age and over, of employee/retiree • Parents of employee/retiree • Sisters and brothers of employee/retiree • Travel partner of employee/retiree

9. Personal or Duty Travel Fares • Uniform fares are charged based on Ticketed Point Mileage (TPM) within 9 fixed distance zones • The final cost of the journey is the sum of the fares for each individual coupon plus all applicable taxes, fees, and charges (TFC). • Only TFC paid to a government and/or airport authority may be collected (fuel surcharge is not collected) • Child and Infant discounts apply • Travel by children (age 2-11, inclusive) is at 67% of the applicable adult fare, plus applicable taxes & fees • Travel by infants (birth to 23 months, inclusive), not occupying a seat, is at no fare, plus applicable taxes & fees

10. Personal Travel Space-Available ZED (R2) or confirmed (R1) Fares (*) (*) Y = Economy (C = Business) – ID = Industry Discount- ZM = Zed Medium - « 2 » = zone 2 R = leisure- 2 = space-available (1 = confirmed) ZMF participants for leisure travel have the option to bilaterally agree with other members using stand-by and/or confirmed fares; Economy and/or Business class (fares are being revised once a year upon market evolution)

11. Duty or Crew Deadheading travelConfirmed MIBA Zone Fares ZMF participants for duty (S1) or crew-positioning (C1) travel have the option to bilaterally agree with other members using different confirmed fares; Economy and/or Business class (fares are being revised once a year upon market evolution)

12. Duty TravelOther discount options • ID50S1 (50% discounted off the highest applicable unrestricted fare, confirmed space travel in business class or economy class) • ID50C1 (50% discounted off the highest applicable unrestricted fare, confirmed space travel in business class or economy class – for Crew Deadheading ONLY) • ID00S2 (100% discount, space-available travel in business class or economy class) • ID00S1 (100% discount, confirmed travel in business class or economy class)

13. Standardized Ticketing ZMF participants may select one of the following 2 options for standardized ticketing: • IET (self-ticketing) • NIET (ticketing by the operating carrier) If the member opts for IET, tickets must be issued in accordance with IATA Resolution 788 and Recommended Practice 1788, in addition to the requirements listed in the ISTA Agreement. These include: • Fare Basis Code • Tour Code Box • Passenger Type Code, TicketDesignator • Standardized fares

14. ZMF Forum How to participate in ZMF?

15. How to participate in ZMF? • Apply to become a member of the ZED-MIBA Forum (ZMF) The ZED-MIBA Forum is an umbrella organization consisting of most carriers (all alliances, independent, cargo ), ZMF enables members to concur for personaland/or duty travel • Participation in ZMF does not mean a Member will automatically have agreements with every other ZMF Members Individual Members will need to evaluate bilateral concurrences based on their own business models and policy

16. Are youanairlineoperatingscheduled air passengertransportationservicesyoumayoffer to other ZMF Members? • Ifyes, you can become a Full Member Are youanairlineoperating air transportationservices (e.g. cargo, charter)? • Ifyes, you can becomean Associate Member

17. Full Member Requirements: article A.1 of the Interline Staff Travel Agreement • Airline must: • Be an airline operating scheduled air passenger transportation services available for Members use. • Be able to accept Eligible Person(s) in accordance with this Agreement. • Have a concurrence with at least one Full Member. • Pay the annual membership fee and other fees agreed by the Members. • Possess a corporate e-mail address for official communication. • File its fares in accordance with Appendix Fares. • Recognize and observe the principles of relevant IATA Resolutions and Recommended Practices, even if not a member of the International Air Transport Association (IATA).

18. Associate Member Requirements: article A.2 of the Interline Staff Travel Agreement • Airline must: • Be an airline operating air transportation services which are not available for Members’ use under the operating carrier’s own code (with the intent to include Cargo, Charter Airlines and scheduled passenger airlines whose inventory may or may not be controlled by a Full Member(s).) • Have a concurrence with at least one Full Member. • Pay the annual membership fee and other fees agreed by the Members. • Possess a corporate e-mail address for official communication. • Recognize and observe the principles of relevant IATA Resolutions and Recommended Practices, even if not a member of the International Air Transport Association (IATA).

19. Procedures for Participation • Contact the Member Service Centre (MSC) to obtain acceptance procedures, at: • msc@zedmiba.org • Submit the following to the MSC: • A completed Application Form • Two signed originals of the ZMF Signature Document • Pay the subscription fee • As indicated on the invoice delivered by the MSC

20. Further.. Upon confirmation that the payment has been received by MSC, the interested airline will be considered an applicant. Log-in and password will be provided for access to the Member Section on the website.

21. What happens next • MSC will notify all ZMF Members of the new ZMF Applicant • ZMF Applicant and ZMF participants are then free to contact each other to negotiate a bilateral concurrence • Once an Applicant has its first ISTA concurrence, both parties must confirm the concurrence to the MSC • The Applicant then becomes a ZMF Member and a ZMF participant • In due course, you will receive an original of the Signature document, countersigned by the ZMF Leader, for your files

22. ZMF Forum Other valuable information

23. ZMF Forum • ZMF Forum was established in 2002, to combine and streamline the administrative elements of the ZED and MIBA programs • ZMF is governed by the ISTA agreement

24. Growth of ZMF Forum • ZMF Forum participation has grown to include over 190 airlines and related entities from all parts of the globe • Plus over 70 scheduled passenger airlines included as S/A/F

25. Growth of ZED • ZED was formed in November 1994 by seven airlines: • Aer Lingus • Air Canada • Austrian Airlines • British Airways • Lufthansa • Malev Hungarian • SAS/Scandinavian

26. Growth of MIBA • MIBA was formed in July 1991 by six airlines: • Air France • Austrian Airlines • KLM • Lufthansa • SAS/Scandinavian • Swissair

27. Global Reach ZED-MIBA Forum Members represent carriers from over 90 countries and 6 continents

28. ZED/MIBA Forum - Organisation Chart – 2013UPDATE ZED/MIBA Forum AGM Leader: Luanne Stetson/AS Secretary: Mike Muller/IATA ZED-MIBA Advisory Council (ZMAC) Leader: Luanne Stetson/AS Secretary: Mike Muller/IATA Member Service Center Ann Farrell/IATA MSC@zedmiba.org Treasurer Ann Farrell/IATA Communications & Admin Fares Website Future of ZMF IET

29. For more on ZMF • If you are interested in obtaining more information about ZMF, or are ready to become a Member, please contact: Ms. Ann FarrellMember Service Center (MSC)MSC@zedmiba.org