Feedback skills

1. Feedback skills

2. The competency cycle

3. Roger and Katie do feedback Watch and learn!

4. Roger and Katie do feedback • What happened? • What was the learner thinking and feeling? • What was good and bad about the experience? • What else could have been done/not done? • How would you have done it differently?

5. Features of good feedback • Timing • Setting • Positive focus • Part of ‘developmental dialogue’ • Clarity about subject and link to overall development • ‘here and now’ • Focus on behaviours which can be changed not personality

6. Features of good feedback • Describes specific behaviours without evaluation or assumption of motives • Uses ‘I’ and gives your experience • Suggest alternatives when giving negative feedback • Be sensitive to the impact • Encourage reflection • Two or three key messages and summary

7. Some traps… • Obligation ‘I’m duty bound to tell you this’ • Moral high ground ‘Its for your own good’ • Bullying, fudging, diffusion • Minimising ‘Its not such a big deal, everyone does it at some time’ • Collusion ‘ You’re probably right, perhaps I am overreacting’ • Flavour of the month ‘ You’re not as good as some registrars I have had’ • Forgetting the action plan

8. One model • What do you think you did well? • This is what I saw you do well • Is there anything you might do differently in the future? • This is what I think you might do differently in the future • Have you any thoughts about how you might go about doing things differently? • Here are some suggestions • What do you think you might try first?

9. Your turn to have a go!

10. Receiving feedback • Listen (rather than prepare a response/defence) • Ask for it to be repeated if necessary • Assume it is constructive • Pause before responding • Ask for clarification • Accept it positively (consideration) rather than dismissively (defence) • Ask for suggestions for change • Respect and thank the person for giving feedback

11. Now have another go!