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Feedback Skills

Feedback Skills. Cumberland Lodge Sept 2013. You have your way. I have my way. As for the right way, the correct way and the only way, it does not exist Nietzche. The process. Preactional Actional Post actional. Preactional. Aim to foster development Aim to enable observation

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Feedback Skills

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  1. Feedback Skills Cumberland Lodge Sept 2013

  2. You have your way. I have my way. As for the right way, the correct way and the only way, it does not exist Nietzche

  3. The process • Preactional • Actional • Post actional

  4. Preactional • Aim to foster development • Aim to enable observation • Plan of methods to be used • How are we going to formulate our judgement • Quality criteria

  5. Actional • Gather information before • Gather information during • Act systematically

  6. Postactional • Give feedback/receive feedback • Plan promotion • Provide opportunities to develop self-regulated learning

  7. Feedback Models • Divide into groups and discuss and produce a list of: • Feedback Do’s • Feedback Don’ts • How to receive feedback

  8. Feedback Do’s • Learner’s agenda • Learner start with positive • Observer start with positive • Comment on specific aspects • Observer skills – active listening, silence, clarifying, cues, summarising • Discuss development points

  9. More Do’s • Ask others for comments – no criticism without recommendation • Observer to offer own feedback • Be specific, using examples • Offer examples/routes to develop • Distinguish between person and performance • Distinguish between intent and effect

  10. More Do’s • Discuss clinical decision process • Discuss ethical or attitudinal issues

  11. Feedback Don’ts • Don’t forget the learner’s emotional response • Don’t criticise without recommendation • Don’t comment on personal attributes that cannot be changed • Don’t generalise • Don’t dishonestly praise • Don’t bring your hobby horses into the feedback

  12. Undeserved praise causes more pangs of conscience later than undeserved blame Nietzche

  13. Receiving feedback • Listen – then later pause to prepare your response or defence • Ask for repeat/clarification if unclear • Ask for examples if unsupported • Assume it will be constructive until proven otherwise

  14. Receiving feedback • Accept it positively (for consideration) rather than dismissively (for self-protection) • Ask for suggestions for ways you could modify • Respect and thank the feedbacker

  15. Feedback Models • Pendleton • Aloba • Prats • Think

  16. When several stand together, they each lose their own mind and gain another Nietzche

  17. Groups tomorrow: • CSA • Consultation • Feedback skills • Linguistic • Being a patient

  18. Now …. • Time for dinner: 19h15 • Feedback - modified graffiti • Review of aims.

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