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OFFICE OF THE PUBLIC PROTECTOR

This presentation provides an overview of the Office of the Public Protector's vision, mission, core values, and performance for the years 2005/06 and 2006/07. It discusses the structure of the office, strategic objectives, financial performance, collaboration with other institutions, challenges, and the way forward.

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OFFICE OF THE PUBLIC PROTECTOR

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  1. OFFICE OF THE PUBLIC PROTECTOR PRESENTATION TO THE PORTFOLIO COMMITTEE ON JUSTICE AND CONSTITUTIONAL DEVELOPMENT 23 MAY 2007

  2. INDEX • About the Office of the Public Protector • Vision • Mission • Core values • Performance on 2005/06 Strategic Objectives • 2005/06 Statistical overview • 2005/06 Financial performance • Challenges for 2005/06 • Performance on 2006/07 Strategic objectives • 2006/07 Financial performance • Collaboration with other institutions • Challenges for 2006/07 • Way forward 2007/08

  3. MANDATE OF OPP • To assist Parliament to strengthen constitutional democracy by investigating matters such as maladministration, undue delay, abuse of power and/or any conduct resulting in improper prejudice by an organ of State in order to enhance fairness and efficiency in public administration.

  4. STRUCTURE OF THE OFFICE OF THE PUBLIC PROTECTOR • National Office • 9 Provincial offices • Regional offices: • N West: Rustenburg, Kuruman, Vryburg, Mabopane • W Cape: George • Mpumalanga: Siyabuswa • To be opened • N Cape: Upington • E Cape: Mthata • KZN • F State

  5. Performance on Strategic Objectives for 2005/06 • Investigations and Reporting; 2. Corporate Services; • Communications; 4. Outreach; 5. The Learning Organisation and Information Technology.

  6. Investigations and Reporting • 6 Strategic objectives defined and performance was as follows: • Service delivery indicators defined and piloting and testing completed; • 9 Systemic investigations underway and three finalised; • All 9 Systemic investigations classified as projects.

  7. Investigations and Reporting • Reporting • Closing reports in all finalised cases; • 24 formal and special reports issued. 5. Remedial action • All cases signed by Public Protector that have recommendations and or findings; • Managers follow-up on all recommendations.

  8. Investigations and Reporting • Investigative guidelines and procedures • Manual drafted & will be finalised in 2006/07. • Framework for costing investigations • Classification of cases done, input will be utilised to develop costing model in 2006/07.

  9. Corporate Services • Human Resource Management • OPP Remuneration policy and strategy adopted . • Skills audit conducted and needs analysis deferred to 2006/07. • HIV/AIDS strategy and policy: healthcare consultant appointed. • Coaching and mentoring of 8 female senior managers. • Preliminary audit of HRM business process done. • Review of Performance Management System achieved and ongoing.

  10. Corporate Services 2. Admin and Support • Appropriate delegations to be finalised after training. • Review of OPP support requirements ongoing. • Review of OPP security strategy ongoing & Security Manager appointed.

  11. Corporate Services 3. Financial Management • Sizwe Ntsaluba appointed as Internal Auditors; • Internal controls reviewed to ensure compliance and avoid risks; • Divisional budgeting strategy developed; • All financial policies developed and adopted; • SCM unit established in May 2005 and is fully functional.

  12. Communications • Communication strategy drafted and will be finalised in 2006/07; • International relations- OPP hosted African Ombudsman Association conference; • Established relations with GCIS; • Dept of Foreign Affairs provided protocol training;

  13. Outreach • Workshop conducted to discuss Outreach strategy – will be finalised in 2006/07. • Regional offices in Siyabuswa and George; • 78 clinics in all nine provinces and 1634 complaints received; • CSAP: Programme Focal Manager based at OPP appointed; Programme Co-coordinator appointed in Limpopo.

  14. Outreach

  15. Learning Organisation and Information Technology 1.Knowledge Management • Due to financial constraints objectives deferred to 2006/07. 2. Information Technology • Case Management system defunct due to coding errors; • Audit of IT systems-done by Sizwe Ntsaluba; • IT policies developed and adopted; • IT Disaster recovery plan adopted.

  16. Statistical Overview (New Cases) • Received: 17 415. • Brought forward to April 2005: 14 103. • Total no of cases for investigation: 31 518. • Total finalised: 17 619.

  17. Statistical Overview (New Cases)

  18. Statistical Overview (Finalised cases)

  19. Sample of Turnaround times for finalised cases

  20. Representation at Senior Management

  21. Overall representation in OPP

  22. Financial Performance 2005/06

  23. Amount spent during the year

  24. Economic Classification

  25. Challenges for 2005/06 • Funding for appointment of appropriate personnel, • Outreach programme is generating more complaints in some Provinces; • Due to vastness of most Provinces investigators travel long distances leading to delays; • Costing of Investigations.

  26. Performance on 2006/07 Strategic Objectives • Following strategic goals defined: • Investigations and Reporting; • Communication services; • Corporate Support Services; • Knowledge Management and Information Technology.

  27. Investigations and Reporting • 8 Strategic objectives defined and performance is as follows: • Conduct investigations with adherence to SDI • On average there is 90% adherence. • Identify and conduct systemic investigations • 5 new systemic investigations initiated.

  28. Investigations and Reporting • Conduct own initiative investigations • 22 own initiative investigations initiated & 9 finalised. • Develop investigation techniques • Draft process manual developed. • Reduce turnaround times • 95% of cases received finalised within target period.

  29. Investigations and Reporting • Reporting on all finalised cases • Formal and closing reports in all finalised cases. • Monitor and report on remedial actions • 80% of cases received positive feedback only 2 cases that are followed up. 8. Effective co-ordination of provincial offices • Manual developed and being discussed.

  30. Statistical Overview (cases received)

  31. Non-jurisdictional cases - 2 781 cases

  32. Cases finalised

  33. Sample of gender breakdown of cases received

  34. % Complaints received –top 10 State institutions

  35. Average turnaround times within which investigations were finalised

  36. Communications and Marketing • Senior Manager Communication appointed; • Draft communication strategy developed; • Communication with media strengthened through press conferences, media releases and media engagement; • Branding- corporate manual drafted; • Staff trained on protocol.

  37. Outreach • Outreach strategy developed and adopted; • 73 clinics conducted during the year and 1759 complaints received; • 167 Information sessions conducted (target was 45); • Opening of regional offices in N Cape and E Cape deferred to 2007/08; • Collaboration- areas of collaboration identified and discussion ongoing.

  38. Outreach clinics and Information sessions

  39. Corporate Services • Human Resources • Implementation of Remuneration Strategy ongoing; • Performance Management System- in the process of appointing service provider; • Workplace Skills plan submitted to PSETA HRD strategy will be developed during 2007/08; • Employee Wellness Programme:-Careways appointed.

  40. Corporate Services 2. Finance and Supply Chain Management • Costing model for Investigations – Levels of complexity of cases defined & costing model will be developed in 2007/08; • All financial management policies implemented; • 50% achievement of divisional budgeting process; • All significant findings by AG have been attended to; • Implementation of cost-effective procurement processes ongoing.

  41. Corporate Services 3. Administration Support • Optimum utilization of resources. • All OPP fleet vehicles fitted with Netstar Vigil Fleet management device; • In the process of implementing comprehensive telephone management system that including Least cost routing. • Effective and efficient Registry. • OPP Records management manual approved by National Archivist and being implemented.

  42. Corporate Services 3. Administration Support c) Additional Regional offices: deferred to the next financial year; d)Relocation of offices: W Cape relocated, Mafikeng to be refurbished; e) Strong rooms for N Cape and E Cape to be finalised in 2007/08.

  43. Information Technology and Knowledge Management • Due to resignation of key personnel all objectives could not be achieved and have been deferred to 2007/08.

  44. Human Resources: Representation at Senior Management

  45. Gender breakdown at Senior Management

  46. Collaboration with other institutions • OPP, HRC, CGE identified 3 areas of synergy : • Infrastructure • Investigations • Advocacy / Outreach. • All 3 jointly implementing CSAP. • OPP accommodating CGE in Kimberley, George and Siyabuswa office space left for CGE and HRC

  47. Challenges • Decline in Statistics • IT infrastructure including CMS is priority for 2007/08; • Physical audit of all finalised and current files will be done to get correct statistical data; • Need for funds hence OPP has requested to defer funds to 2007/08.

  48. FINANCIAL OVERVIEW 2006/07 (UNAUDITED)

  49. Amount spent during the year (Unaudited)

  50. Economic Classification

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