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DFCS Office of Family Independence Food Stamp Program Performance Management Pays Off

DFCS Office of Family Independence Food Stamp Program Performance Management Pays Off. DHS Board Meeting Commissioner’s Report July 21, 2010. The Wakeup Call.

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DFCS Office of Family Independence Food Stamp Program Performance Management Pays Off

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  1. DFCSOffice of Family IndependenceFood Stamp ProgramPerformance Management Pays Off DHS Board Meeting Commissioner’s Report July 21, 2010

  2. The Wakeup Call • In 2007, DFCS received notice from the USDA that Georgia was ranked 43 out of 52 states and territories in the food stamp program error rate for FFY07, at 8.13%. • Risk of potential sanctions and penalties • Today, we received notification from USDA for the 2nd year in a row that we have reached top performing status, with an error rate for FFY09 of 2.10%.

  3. Accomplishments Recognition by the USDA • FFY 2008 - Most Improved Program • Awarded $4M bonus** • FFY 2009 - #7 in the US for lowest error rate • Awarded $4.2M bonus** • **Note: Reinvested in maintaining Food Stamp eligibility staff

  4. Smart Bites Toward Improvement • Identified, focused on and provided additional supervisory oversight on the highest error prone areas: • Income calculation • Household composition • Deductions

  5. Case Record Reviews What: • Field case reviews involves reviewing the actual hard copy record of the client’s information, the SUCCESS mainframe system record of the information entered by the case manager • Focus on the areas where theres been a historically high pattern of errors, i.e. household composition Who: • Supervisors, Peers, County Management staff and Regional staff How Often: • For the week of June 28-July 2: • 4,285 cases were read. • 50 errors were identified and corrected before benefits issuance • Follow Up and Follow Through

  6. Performance Management Pays Off • Under ordinary conditions – no recession, consistent resource levels, etc. – this achievement in performance in a 2 year timeframe would be remarkable. • But, we are not under normal conditions. • Since July 2007, food stamps caseloads have increased by 80%. • Front line eligibility staff lost almost 200,000 hours of work time in FY10 due to furloughs. • Caseload Data: • July 2007 caseloads: 385,577 • May 2010 caseloads: 695,062 • Increase = 309,485

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