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ITA Meeting

ITA Meeting. May 6, 2010. Harris Room (UC 2.212). ITA Meeting Agenda. IT10-32 Apple Computer Support. 15 Minutes. Dalin Bruns Project Management Office. Apple Computer Support. Scope Includes. Identify and document infrastructure needed to manage Macintosh systems on the domain

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ITA Meeting

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  1. ITA Meeting May 6, 2010 Harris Room (UC 2.212)

  2. ITA Meeting Agenda

  3. IT10-32 Apple Computer Support 15 Minutes Dalin Bruns Project Management Office

  4. Apple Computer Support Scope Includes • Identify and document infrastructure needed to manage Macintosh systems on the domain • Active Directory authentication on domain • Remote deployment of Mac image, security updates • Remote desktop capabilities

  5. Apple Computer Support Scope Includes • Development of Support mechanisms(knowledge base/FAQ) • Rebranding of Mac Shack • All staff will be able to handle Tier 1 support calls • Expand training for Tier I technicians toward Apple Certified Technician status Support • Update Magic Ticket Survey • Establish tracking mechanisms for Mac support calls

  6. Apple Computer Support Scope Includes • Develop standards and procedures • Create standard configuration for dual-boot Macs • Communication plan

  7. Apple Computer Support Scope Excludes • Develop standard images for Macs • Mac hardware standards will not be addressed • Mac servers in areas outside of OIT

  8. Apple Computer Support Success Measures • 80% positive Customer feedback gathered during the first 6 months after launch (gathered from Magic Ticket Surveys to gauge increased perception of support) • 30% of calls are resolved in the first call during the first 6 months after launch • At least 100 existing Macs authenticate against AD • At least 100 are upgraded to standard OS configuration

  9. Questions? E-mail: dalin.bruns@utsa.edu Ph: Ext. 6766

  10. Research Data Center & Visualization Wall 15 Minutes Johnny Melendez Project Management Office

  11. Research Data Center • Dedicated space for research systems • Clean filtered power with UPS for power outages • Cooling and a clean air environment • Consulting services and assistance - OIT • Support services – 3rd party provider • Secured and monitored area.

  12. Visualization Lab • Visualization wall - 24 30” monitors in a 6x4 grid • Haptic device for image manipulation • 52” high definition 3D TV • Smart board • 24 blade server cluster

  13. Research Data Facility Project Success Measures • Visualization Lab area renovated and ready to use by October 2010. • 3 projects and 3 classes to use the Visualization Lab before the end of 2010. • Renovation of area assigned for new data center complete and new facility ready to use by February 2011. • Relocate 8 existing research equipment racks from JPL data center to new facility. Complete by March 2011. • Increase new data center utilization by three times the initial load before March 2012. • Recovery of 5% of space, cooling and power capacity in the JPL data center, and reduce the UPS power loads by 5% on the JPL DC.

  14. Project Team Office of Information Technology College of Science College of Engineering Office of Facility Services

  15. Questions? E-mail: johnny.melendez@utsa.edu

  16. Projects Progress and Updates 10 Minutes Cindy Espinoza Project Management Office

  17. Summer Splash Projects IT10-12 IT10-18 • Standardized Computer Models and Configurations • Configuration and Asset Management Infrastructure

  18. Summer Splash Projects IT10-13 IT10-32 IT10-03 IT10-14 • Wireless Network Provision • Apple Computer Support • Update Email Infrastructure for Faculty and Staff • Storage Solution for Students, Faculty/Staff

  19. Summer Splash Projects IT10-21 IT10-62 IT10-31 IT10-54 IT10-06 • Online Course Evaluations • Public Access to Instructional Data • Student Preferred Email • Application Delivery System • University Wide Student Printing

  20. Questions? E-mail: cindy.espinoza@utsa.edu

  21. University-wide Printing System 10 Minutes A.D. Dillard Student Computing Services

  22. Announcements • Microsoft Forefront deployment • Adobe CS5 now available

  23. Questions? Contact us at: oit@utsa.edu

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