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ITA Meeting

ITA Meeting. June 3, 2010. Harris Room (UC 2.212). ITA Meeting Agenda. IT10-03 Email Infrastructure Update. 15 Minutes. Dalin Bruns Project Management Office. EIU - Includes. Upgrade of email infrastructure to Microsoft Exchange Server 2010

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ITA Meeting

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  1. ITA Meeting June 3, 2010 Harris Room (UC 2.212)

  2. ITA Meeting Agenda

  3. IT10-03 Email Infrastructure Update 15 Minutes Dalin Bruns Project Management Office

  4. EIU - Includes • Upgrade of email infrastructure to Microsoft Exchange Server 2010 • Increasing the mailbox quota for faculty and staff to 5 Gigabytes or more • Policy/procedure for quota increases • Mailbox migration • Branding/customization of Outlook Web Access if solution is in-house

  5. EIU - Includes • The ability to provide access to mailboxes for legal reasons as requested including updates to existing litigation hold infrastructure • Backup infrastructure upgrades • Decommission old storage equipment (dependent on Faculty/Staff storage project) • Disaster recovery / Business Continuity updates if necessary • Training for OIT staff on Exchange 2010 • Development or updates of support mechanisms • Communication plan

  6. EIU - Excludes • Student email • Unified messaging • MSOffice Communications Server • SharePoint integration • Automated mailbox provisioning or de-provisioning

  7. EIU – Success Measures • Comparable email services to those available from commercial providers • 95% reduction in number of calls to the help desk requesting email quota increases • Maintain email availability at 99.4% or greater

  8. IT10-31 Student Preferred Email 15 Minutes Cindy Espinoza Project Management Office

  9. Project Includes • Provide students with the ability to designate another email address as their preferred email account • Modify ASAP to allow for email modification/update • Provide capability to report on the numbers of students who are using myUTSA Gmail and using non-UTSA accounts • Be able to capture returned (undelivered) student emails sent from selected official communication channels • Communications to the students related to this project will be conducted by Student Affairs • Communications to the departments • Address departmental procedures on student email • Policy about email usage will be updated to allow for preferred email addresses

  10. Project Excludes • Providing students with the ability to create an alias for their university-provided Gmail account. • Termination of Gmail services or modification of Gmail contract. • Google Apps or other Google services.

  11. Success Measures • 25% of students change to their preferred email by December 2010 • 50% of students change to their preferred email by May 2011

  12. Questions? E-mail: cindy.espinoza@utsa.edu

  13. IT10-06 University-Wide Printing 15 Minutes Cindy Espinoza Project Management Office

  14. Project Includes • Communications plan • Reduce number of print servers • Survey and selection of remote print locations • Develop processes for toner and paper replenishment to remote locations • Printer selection and purchase (i.e. copier/scanner/faxing) • Reporting mechanisms for printer usage • Software selection and purchase • Establish centralized student printing capability campus wide

  15. Project Includes (continued) • Identify all student lab printing locations on campus • Develop printing policies to establish the levels of cooperation between IT and external departments • Installation of power where necessary • Security modifications to printer locations for theft prevention • Develop charge back model for self sustaining Printing solution(including Print System Administrator and Lab Assistants) • Training on system • Integration with DIEBOLD system • Print System Administrator reclassification

  16. Project Excludes • Faculty and staff office printing • Total campus-wide document management • Centralized printing services like binding, multiple copy printing or any other services like Kinko’s • Changing the number of DIEBOLD ID card recharge systems • Taking over all existing printing locations across campus

  17. Success Measures • Increased utilization of printing services measured by a comparison in the number of pages used from the allowance given to students • Decrease the use of computer lab facilities for “printing only” usage by students, measured by a reduction in pages printed at the current SCS locations by 20% from 8/31/2010 to 3/08/2011 (reference: 3,670,491 pages were printed from 8/31/2009 to 3/08/2010 in SCS locations)

  18. Success Measures (continued) • Complete a printing cost model. This document will help us increase visibility and awareness of the overall cost of providing student printing services. Additionally, it will help us determine potential reductions in cost per page and/or increased printing allocation for students. • Eliminate the need for financial transfers to departments for student printing activity above the initial allowance. • Infrastructure established for future increased services to students (ex: copying, scanning)

  19. University Wide Printing External Lab Commitments

  20. Questions? E-mail: cindy.espinoza@utsa.edu almond.dillard@utsa.edu

  21. Announcements • Casting call for Summer Splash videos • Reminder: Adobe CS5 now available

  22. Q&A Contact us at: oit@utsa.edu

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