1 / 17

About WINS Data

WINS Data supplies a full range of business technical and operational support, from data capture and processing to contact center/help desk services. Backed by multiple professional European subsidiaries, WINS Data offers solutions and support

emberlynn-aerts
Download Presentation

About WINS Data

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. WINS Data supplies a full range of business technical and operational support, from data capture and processing to contact center/help desk services. Backed by multiple professional European subsidiaries, WINS Data offers solutions and support unparalleled in quality and responsiveness, at VERY cost-effective rates.

  2. About WINS Data WINS Data is a young well-established company headquartered in San Diego, specializing in: - Data management - Contact center/Help desk service All the projects are always done well and will succeed. Our data management department and contact center guarantee the high quality of the work as well as meeting client’s expectations and demands. WINS Data! All we bring is your win!

  3. The WINS Data concept: 1. An American company to work directly with American clients, while managing offshore operations transparently to the client. 2. Working arrangements with, and partial ownership of, a variety of experienced offshore vendors, to provide a wide suite of services and sufficient resources to accommodate fluctuating demands. 3. Total responsibility for documentation, training, and communications. 4. The continual presence of US managers and specialists in the offshore operations to assure the optimum of US-model information transfer, training, quality assurance, and responsiveness. WINS Data! All we bring is your win!

  4. Manuscript Have old books or manuscripts, very rare and valuable? Bending, flattening, spreading or using flash and intense light (as in scanners) may cause them considerable damage? Taking snapshots of the artifacts using a camera with a disabled flash is not effective? The text closer to the middle is not readable unless you flatten the book or look at it at a different angle?

  5. Manuscript Manuscript software deals with such situations! 1) taking two (or more) angle shots of the appropriate page 2) merging them into one. 3) these snapshots are processed to produce a new image of the photographed with maximum of distortions reduced or eliminated. 4) the result of processing can be used both for OCR and for storing the snapshot of the page as an image file. Manuscript can be integrated into Flexi Scribe – a WINS Data’s proprietary document management system. This allows WINS Data to provide the whole range of service from photographing pages to OCR and data processing using the system Flexi Scribe.

  6. FlexiScribe FlexiScribe – a flexible and powerful application employing a revolutionary concept of handling input and processing information. FlexiScribe allows data capture and data entry for a stream of incoming documents. The Manager (or the Administrator) can define different data processing tasks for different types of documents. In general case this will be processing of scanned images, submitted by the customer. Depending on the type of images and the tasks required the incoming images are automatically routed to different services. 

  7. FlexiScribe The key services in the system are: • Document Definition and Classification • Document Identification • Automatic Data Capture • Manual Data Capture and Verification • Automatic QA • Data Transformation and Output

  8. FlexiScribe This flexible and configurable architecture permits addition of any number of services tailored for any kind of data, language, document format, image file, or information structure.      Flexi Scribe introduces an entirely new level of flexibility and response to WINS Data’s worldwide Data Processing division; and represents another targeted success for WINS Data’s Software Development team.

  9. Data management services: • OCR; • Microfilm Conversion / Data Extraction; • Surveys and Questionnaires; • XML Articles processing; • Document Coding; • Technical Manuals. WINS Data offers high quality, cost-effective data management services ideally suited to high volume data entry applications such as database compilations, claim and file processing, electronic publications, etc.

  10. Data capture from different sources: • Dictionary, Manuals, Encyclopedia etc; • Surveys; • Questionnaires; • Index Cards; • Quest/Customer comment cards, etc. WINS Data can provide Data management not only on the client’s platform, but also using our own platforms for capturing, converting and processing data. Output in a wide range of formats: • Database format; • Excel Format; • Word Format; • Access Format; • Text Format; • Binary; • HTML Format, etc.

  11. Contact-Center Services WINS Data offers a full array of inbound and outbound contact center services, including traditional live agent inbound support, email/chat-room, Interactive Voice Response (IVR), and outbound business-to-business programs. • Acquisition of information via phone; • Manual recognition of unstructured information on invoice and other documents images; • Analysis of unstructured information on document images; • Contacting vendors via: phone, email, fax, IM, and website. • Following up with the client on outstanding items; • Customer care hotline.

  12. Job verification process: • All the calls are recorded to improve the service and check up the work; • All the tasks are verified by the supervisors and managers; • Each call is controlled to be answered and every customer is controlled to be called back; • The requests of the customers are recorded and implemented then.

  13. Why WINS Data WINS Data is your obvious choice for the worldwide intelligence solutions at any project! • INTELLECTUAL RESOURSES • STRONG QUALITY ASSURANCE SYSTEM • FLEXIBILITY • ACCEPTABLE PRICES • CUSTOMER’S SATISFACTION • ONLY WINNING RESULTS! WINS Data! Too many wins are never enough for us!

  14. Feedback • Extended reports for the completed work on a daily, weekly, • and monthly basis • Regular online conferences to discuss everyday routine and to respond to • different issues in a timely manner • Visits of the client’s and WINS Data’s staff to ensure better communication and • provide necessary training • Day-to-day communication via Email (24 hours feedback guaranteed), instant • messaging software (ICQ, Yahoo!, MSN, Skype), scheduled voice-enabled • conferencing (NetMeeting). • Trainings online by means of WebEx (www.webex.com), • GoToMeeting (www.gotomeeting.com), IM conferences  etc.

  15. Summary: • We understand the user’s needs • We go deep into what users expect the software to do for • them, what they expect to get. • We think how the user will interact with the program and help him with implementing and maintenance • We set reasonable expectations • We correctly estimate the size of the project • We use Shared Vision during the process • We take our time during the planning stages • We test early, often and correctly • We provide you with the feedback convenient for you • WE are focus on results, FOCUS ON WIN!

  16. WINS Data! Too many WINS are never enough for us! WINS Data is your way for winning and long-range business, for happy and delightful life!

  17. WINS Data! No games! Just WINS! Street address: 5173 Waring Rd, Suite 501 San Diego, CA 92120 Telephone: +1 619 684 3058 Fax: +1 206 338 2043 Internet presence: www.winsdata.com

More Related