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2012 Strategic Plan Presentation

2012 Strategic Plan Presentation. LWIA 5. Rick Layne, Director. 2011 Snapshot . LWIA 5. 9 County Region 1 Urban 1 Suburban 7 Rural 2 Comprehensive Career Centers 4 Workforce Development Offices 19 WIA Counselors. LWIA 5 Snapshot. Progress of LWIA Expenditures.

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2012 Strategic Plan Presentation

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  1. 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director

  2. 2011 Snapshot LWIA 5 9 County Region 1 Urban 1 Suburban 7 Rural 2 Comprehensive Career Centers 4 Workforce Development Offices 19 WIA Counselors

  3. LWIA 5 Snapshot

  4. Progress of LWIA Expenditures Formula Funds as of 2/24/2012

  5. Managing Formula Funds • Preliminary Budget is Developed • Budget Reviewed by SETDD Budget Review Committee and Presented to WIB for Approval • Program Obligations Recorded in eCMATS • Program Expenditures Recorded in Fundware • Regular Meetings Between Fiscal and Program Staff • Review Monthly Financial Reports

  6. Top Training Providers ITA Amounts Number of Participants

  7. LWIA 5 Training Providers

  8. Funded Employment Sectors…. 2011 New ITAs Based on 10-year job growth projections, eight major clusters were identified for the Region: Healthcare Business/Administration Advanced Manufacturing Construction Maintenance Business & Personal Services Production Transportation

  9. All Funded Employment Sectors New ITAs and OJTs Based on 10-year job growth projections, eight major clusters were identified for the Region: Healthcare Business/Administration Advanced Manufacturing Other 28% 20% 18%

  10. Enhancing Career Center Partnerships Operational Partnerships • Career Center Partner Staff • Consortium of Operating Partners • Tri-State Regional Workforce Alliance • Tennessee Energy, Industry & Career Consortium Specialty Partnerships • First Things First • Urban League • Front Porch Alliance - Maclellan Foundation • Graduation Stabilization / Gang Prevention • Chattanooga Endeavors

  11. Improving Customer Service • Customer Friendly Processes • Everyone Leaves with Something! • Established Family Resource Station • Utilization of Interns and Volunteers • Employee Commitment to Customer Service • Monthly Staff Performance Analysis • Continuous Improvement • Utilize Social Media for contacts and feedback • Use of Secret Shoppers • Customer Satisfaction Survey

  12. Improving Customer Service Customer Satisfaction Survey

  13. Utilization of Additional Funds Support OJT For New and Expanding Businesses

  14. Improving Communication & Accountability Established Weekly Meetings with WIA Management Team Appointed Dedicated Fiscal Staff for WIA Department Established WIA Budget Committee Re-focus of WIB Oversight Committee Created Contract Review Committee Improved Fiscal and Program Reports

  15. Structure Overview & Vision

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